Customer reviews from greenworkstools.com
Greenworks - 24V 10 In. Chainsaw with 2.0 Ah USB Battery & Charger 2020102 - Green
Average customer rating
4.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
8
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
0
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Greenworks - 24V 10 In. Chainsaw with 2.0 Ah USB Battery & Charger 2020102 - Green
Customer Rating
5
Hedger works great
on September 16, 2024
Posted by: Sparkey916
[This review was collected as part of a promotion.] I like the pole hedger. Even for lower work it is more comfortable than my old one. Cuts great has plenty of power and I ran out of energy before it did. I have not used the saw yet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light weight, simple to use
on August 20, 2024
Posted by: Dennis J
Gender:Male
[This review was collected as part of a promotion.] Ordered my second one, first one damaged by neighbor borrowing it. Pleased with its performance of light trimming
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Not an improvement over older model
on June 26, 2023
Posted by: DisappointedInWisco
from Wisconsin
Gender:Male
So disappointed in this newer version. The tensioner is finicky - it's a two part system - many times the chain gets loose on this newer model saw and I have to monkey around with the tensioner for minutes to adjust the chain tension whereas the older model was straight forward and took only seconds. Also, the newer chain saw changed the oil tank style and location thus causing oil leaks whereas the older model I never had any problems. The newer chainsaw is longer whereas the older chainsaw was shorter and the battery compartment was up high on top whereas the new one has the battery below the handle. The new saw looks nice but I missed the practicality and functionality of the old design.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 27, 2023
Hello DisappointedInWisco,
Thank you for taking the time to leave a review for our 10" chainsaw. Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. Please know that our designers and product developers do read these comments/reviews, so we really appreciate it when customers share their thoughts and experiences with us.
If you ever have any questions or warranty needs, please don't hesitate to reach out to Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for taking the time to leave a review for our 10" chainsaw. Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. Please know that our designers and product developers do read these comments/reviews, so we really appreciate it when customers share their thoughts and experiences with us.
If you ever have any questions or warranty needs, please don't hesitate to reach out to Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: DIY new guy
from NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Need more power and battery does not last long Ng enough. Otherwise it works fine
Response from greenworkstools.comBy Greenworks, May 13, 2024
Hello DIY new guy,
Thank you for your feedback! One of the many benefits of the Greenworks 24V platform is the interchangeability of the batteries. If additional batteries are purchased in a combo pack (tool + battery) for another Greenworks 24V tool, you will have extra battery that would provide you with the additional run time. Alternatively, additional batteries can be purchased to extend the run time. This unit is compatible with 24V Greenworks batteries (only). The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
If you have any questions about battery compatibility or need to start a warranty claim, please contact us directly through Chatbot on Greenworks Tools website www.greenworkstools.coom that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are here to help.
Thank you for your feedback! One of the many benefits of the Greenworks 24V platform is the interchangeability of the batteries. If additional batteries are purchased in a combo pack (tool + battery) for another Greenworks 24V tool, you will have extra battery that would provide you with the additional run time. Alternatively, additional batteries can be purchased to extend the run time. This unit is compatible with 24V Greenworks batteries (only). The only issues you may experience using a heavier battery is the added weight to the unit which may not be as comfortable to handle as a smaller battery.
If you have any questions about battery compatibility or need to start a warranty claim, please contact us directly through Chatbot on Greenworks Tools website www.greenworkstools.coom that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Chainsaw Amanda's review.
on March 11, 2025
Posted by: Chiansaw Amanda
from Woodbridge VA
Gender:Female
[This review was collected as part of a promotion.] This chainsaw is used at our Church. It has served us well for many years. I recently ordered some replacement parts for the model 20312 DigiPro.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Impressive
on August 1, 2025
Posted by: JJGMM
from CT
Gender:Male
[This review was collected as part of a promotion.] Purchased this combo saw/trimmer a few weeks back. SO IMPRESSED with the overall quality and performance of this tool. It has been excellent with no issues to report. Battery runs a solid 40 minutes and charges in about 90 minutes. Neighbors want to borrow it now! My first purchase of a Greenworks tool, hopefully it lasts!
Pros: Cost-Saver, Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Disappointed
on August 1, 2025
Posted by: CMb99
from Minnesota
Gender:Male
[This review was collected as part of a promotion.] I've been pretty happy with the chainsaw but it's tensioner mechanism is weak. Whatever component is supposed to keep the chain tight doesn't work anymore. I found a replacement for almost half the price of the saw. I'll probably try to find a more reliable tool. I bought it to use the same battery as my pole saw. I'm quite happy with it. This one is a bit of a disappointment.
Pros: Convenient, Easy to Use
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 5, 2025
Hello CMb99.
We are sorry to hear about your experience with the chain tension and any frustration it may have caused. If you're encountering any issues, we recommend watching the following video, which may help resolve the problem: (https://youtu.be/Zg4EaAj8kY4?t=68)
If you continue to have trouble or need further assistance, please do not hesitate to reach out to us on 1-888-909-6757 or by Live chat on (www.greenworkstools.com). We are here to help.
We are sorry to hear about your experience with the chain tension and any frustration it may have caused. If you're encountering any issues, we recommend watching the following video, which may help resolve the problem: (https://youtu.be/Zg4EaAj8kY4?t=68)
If you continue to have trouble or need further assistance, please do not hesitate to reach out to us on 1-888-909-6757 or by Live chat on (www.greenworkstools.com). We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect size for clearing branches, limbs, and small trees. Light but power
on August 1, 2025
Posted by: Oldtimegent
from Newburgh, Indiana
Gender:Male
[This review was collected as part of a promotion.] Used the first time dat and was very impressed. Does great for it's light weight and small size. Ease to handle.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com