Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.5
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
498
4 Stars
82
3 Stars
29
2 Stars
15
1 Star
43
89%of customers recommend this product.
(
456 out of
515)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Customer Rating
2
Work great for few uses then fail
on January 17, 2021
Posted by: George02
from Yakima wa
I got this tool as a gift I worked fine then I didn’t used now that I’m need to use it again battery light is blinking according to instructions I have a bad battery, sorry but I’m dissatisfied with this battery looks new because was barely used and now don’t work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, January 27, 2021
Hello George02,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product The charger can at times go into a false defect; this means it's unable to correctly read the battery and may show the battery as being defective when it's not. This information is located inside the charger's manual. To resolve false defect, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks GREEN, then the battery is properly charging. If the status LED is still blinking RED, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. This should resolve the false defect detection. If you have followed the correct charging procedure and are still finding that your batteries are not holding their charge as they should, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product The charger can at times go into a false defect; this means it's unable to correctly read the battery and may show the battery as being defective when it's not. This information is located inside the charger's manual. To resolve false defect, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks GREEN, then the battery is properly charging. If the status LED is still blinking RED, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. This should resolve the false defect detection. If you have followed the correct charging procedure and are still finding that your batteries are not holding their charge as they should, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Elk Grove California
Verified Purchase:Yes
We use this exclusively to clean out our Traeger grill. I love the versatility of not having to plug it in and drag an extension cord to use it. The portability is such a benefit. We love it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Richard J
from Michigan
Verified Purchase:Yes
This is a great product to have. This is a very good company to deal with. Green works has very good products to have on your work bench.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Out In Kansas
Verified Purchase:Yes
Impressed with this battery. Its been out of the charger for two weeks and still has full charge.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Clovis ca
Verified Purchase:Yes
Greenworks is Awesome! I bought 2 batteries and one didnt work and i reached out to them, they sent another one and didnt make me send back the one that didnt work so well, so didnt have to pay any shipping...they stand behind thier products. I worked with Doug, he was grear! Thanks Greenworks❤
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Sue S
Verified Purchase:Yes
Great replacement for the original which lasted over 5 years.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Sue S
from Omaha
Verified Purchase:Yes
Works as expected-nice upgrade from the original battery that lasted over 5 years!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Patricksss
from Victorville Ca
Verified Purchase:Yes
Suction a bit weak even with 2 batteries but works. Didn’t work well for car interior.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 7, 2022
Hello Patricksss,
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
We are always happy to help with product recommendations, simply give us a call at 1-888-909-6757 (1-888-90WORKS) for further information.
Thank you for taking the time to share your experience with this product. We are concerned to read that you are feeling let down and that the unit has not fully met your expectations. Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job.
We are always happy to help with product recommendations, simply give us a call at 1-888-909-6757 (1-888-90WORKS) for further information.
Written by a customer while visiting greenworkstools.com