Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.5
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
498
4 Stars
82
3 Stars
29
2 Stars
15
1 Star
43
89%of customers recommend this product.
(
456 out of
515)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Posted by: ror929
Verified Purchase:Yes
Vacuum suction is decent. The green shroud where the hose attaches to the body broke off by the third use.
Written by a customer while visiting greenworkstools.com
Posted by: Michael Glenn
from SW Penna
Gender:Male
Verified Purchase:Yes
Batteries seem to hold a charge for about 20 minutes to 1/2 hour of work. Recharge time is about 1/2 hour to 40 minutes. With three batteries and 1 charger, I can manage to get about 2 to 2-1/2 hours worth of work done in a session. The next size up in batteries, or a couple of extra batteries and a second or third charger would pretty much give me all day capability, but for my purposes, 2-1/2 hours is plenty of run time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Pjane21
Verified Purchase:Yes
My second battery … it serves as a backup and is good to have one! Charges relatively quickly and lasts for a good amount of time. Glad I have it.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Terrible service
on June 20, 2021
Posted by: Loren
from Kansas city
Gender:Male
I did not worry about being on your web page. I just wanted the managent of your company they need to tend to business a little better. I want the 24 volt trimmer for my small yard. But got tired of not being able to get anyone to respond to phone calls. On the one site I waited for well over 20 minutes on hold and was never 1 in the que. I then chose the #1 for a call back, still waiting. I know it will not get printed, but poor service.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , June 22, 2021
Hello Loren,
Thank you for taking the time to leave this review. We apologize that you have experienced a higher-than-normal wait time; with the current situation we are taking all necessary steps to keep our office spaces safe for our employees. This may lead to longer than normal response times between emails or call. We do as for your continued patience as we maneuver through these difficult times. Please know, that we look forward to assisting you and are very sorry for the delay. If you are willing, to give us another chance, please contact our customer support line once more at 1-888-909-6757 (1-888-90WORKS). We kindly ask that you have the unit, battery, and charger handy so that we can gather all necessary details and complete troubleshooting with you.
Thank you for taking the time to leave this review. We apologize that you have experienced a higher-than-normal wait time; with the current situation we are taking all necessary steps to keep our office spaces safe for our employees. This may lead to longer than normal response times between emails or call. We do as for your continued patience as we maneuver through these difficult times. Please know, that we look forward to assisting you and are very sorry for the delay. If you are willing, to give us another chance, please contact our customer support line once more at 1-888-909-6757 (1-888-90WORKS). We kindly ask that you have the unit, battery, and charger handy so that we can gather all necessary details and complete troubleshooting with you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best bang for the buck!
on June 17, 2021
Posted by: LAWFL
from Florida
Gender:Male
Based on my analysis the 60v 4ah battery is the best deal for the price in terms of $$/ah. In addition the 4ah battery provides long lasting run times for my blower, chain saw and hedge trimmer. I wish Greenworks would make choosing a more powerful battery options when buying tools. The standard 2 or 2.5ah batteries that come with the tools I purchased do not last long enough to complete anything but the smallest job.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Will not charge and it VERY hot to the touch
on June 5, 2021
Posted by: Big joe 94
from Sacramento,California
Had this for two months, it started off great, but as I go to charge it so that I can make use of it, I realized the charger LED light wasn’t blinking to show it’s charging, so I put another battery in its place to check if it was the charger, but it would charge the other battery. I tried on the other charger but still wouldn’t blink the LED lights. I left it to the side while I did yard work, and when I come back to do another checkup, I picked it up and was very hot to the touch. I wonder if internally something is wrong, but it’s a shame that only two months worth of usage and the battery is dead, otherwise I would give a better rating.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, June 9, 2021
Hello Big joe 94
We are sorry for the experience you had with our product. We appreciate you bringing this to our attention, know that this is not what we expect from our products, and we urge you to contact our customer care support team using the contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist. We look forward to making it right!
We are sorry for the experience you had with our product. We appreciate you bringing this to our attention, know that this is not what we expect from our products, and we urge you to contact our customer care support team using the contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist. We look forward to making it right!
Written by a customer while visiting greenworkstools.com
Posted by: marshame
Verified Purchase:Yes
Very efficient at sucking water out of my fountains. Battery life seems very good. So nice not to have a cord!
Written by a customer while visiting greenworkstools.com
Posted by: Jason W
from Tacoma Wa
Verified Purchase:Yes
I ordered the 5.0ah battery, but was shipped the 2.0ah battery. I am sure Greenworks will get this corrected.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care , May 27, 2021
Hello Jason,
Thank you for taking the time to provide this feedback! We are sorry to hear about your issue with your Greenworks online order. We are happy to hear you have reached out to us rest assured, someone will be in contact with you soon.
We are experiencing wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize in advance for any inconveniences this may cause and thank you for your understanding and patience during this time.
Thank you for taking the time to provide this feedback! We are sorry to hear about your issue with your Greenworks online order. We are happy to hear you have reached out to us rest assured, someone will be in contact with you soon.
We are experiencing wait times greater than usual for emails and phones, however, please know that these are being tended to at the earliest possible opportunity. We apologize in advance for any inconveniences this may cause and thank you for your understanding and patience during this time.
Written by a customer while visiting greenworkstools.com