Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.5
(667 Reviews)
Rating breakdown 667 reviews
5 Stars
498
4 Stars
82
3 Stars
29
2 Stars
15
1 Star
43
89%of customers recommend this product.
(
456 out of
515)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Posted by: Rocky Hill Rich
from New Jersey
Verified Purchase:Yes
The promise is great, but the delivery of that promise is marginal. I have now purchased multiple Greenworks tools - trimmer, blower, lawn mower, drill and driver - and based on that experience, expected greatness from this cordless stick vacuum. I did not get greatness, just a shade above mediocrity. The battery life is much less than desired. I bought it in the hopes of a 45 minute use per charge, as advertised, but getting anywhere near that means you must run it on its minimal power.
More important, though, the service at Greenworks absolutely STINKS! I have tried 5 times to call them (they don't provide an email option) and have been on hold 45+ minutes each time, and finally gave up. If most of the products weren't so good on their own, I suspect this company would have long ago gone out of business.
In summary - try their tools if you want to go it alone. Forget getting service support.
More important, though, the service at Greenworks absolutely STINKS! I have tried 5 times to call them (they don't provide an email option) and have been on hold 45+ minutes each time, and finally gave up. If most of the products weren't so good on their own, I suspect this company would have long ago gone out of business.
In summary - try their tools if you want to go it alone. Forget getting service support.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 1, 2022
Hello Rocky Hill Rich,
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We appreciate your feedback as we are always looking at ways to improve our products and reviews like yours allow us to address our customers’ needs and concerns. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern, please contact us once more at 1-888-909-6757 (1-888-90WORKS).
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We appreciate your feedback as we are always looking at ways to improve our products and reviews like yours allow us to address our customers’ needs and concerns. We would be interested in gathering more details regarding this experience so that we can appropriately address your concern, please contact us once more at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Posted by: PJ Picone
from Washington State
Gender:Male
Verified Purchase:Yes
This grinder was dead on arrival. Had to request replacement. This is the second 24 volt tool that has been delivered dead. My other tool was the reciprocating saw.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 31, 2022
Hello PJ Picone,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Guthrie, Oklahoma
Gender:Male
Verified Purchase:Yes
This Corner Sander is crazy handy!! It is great for around our older home we have just recently purchased. It’s a must have bad for the price it’s almost impossible not to buy!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tanner
from Missouri
Gender:Male
Verified Purchase:Yes
Great vacuum. The 4.0 Ah battery is great, and charges pretty quickly. I use the battery on my 24v trimmer as well and it lasts about 30 minutes in medium/heavy use. Have 2 batteries and you’re good to go. The only thing I don’t care for is the touch screen indicator on the battery, it’s more of a pain to see and use, a standard 3 light system would be my preference.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
It's not bad. Good run time on a full battery and at medium level. The only complaint is emptying it. About half the trash (mainly hair) does not come out easily. You have to take the filter out and clean it too...if I were you, have an old brush, i.e. toothbrush, nearby so you can completely clean it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works Great!
on May 22, 2022
Posted by: Montauk Mac
from Sylvania, Ohio
Gender:Male
The vacuum has good suction and the size is very convenient. Not having to deal with a cord is a blessing!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Garbage
on May 22, 2022
Posted by: Matt Haver
from New Haven Indiana
Gender:Male
These batteries are absolute garbage. I keep mine on the charger in a heated garage, and now have to order yet ANOTHER set of these. 3 of them so far in a years time.
Response from greenworkstools.comBy Greenworks, Customer Care, May 25, 2022
Hello Matt Haver,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, simply contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, simply contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Why two different 24V batteries
on May 21, 2022
Posted by: bill0262
from Clayton, SL
Gender:Male
I have 4 greenworks tools all 24V and one is not compatible. Three use 29842 batteries and one uses BAM709 and they are not compatible with the tools or charger. Why in the world are there two different 24V systems. I did not know that when I bought the fourth tool and now I can’t charge BAM709 battery. To me this is unacceptable.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 24, 2022
Hello bill0262
We're sorry to hear about your experience! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We're sorry to hear about your experience! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com