Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
93
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
87 out of
102)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Customer Rating
5
on December 3, 2023
Posted by: AwCopley
I have a 16 inch chainsaw with 2 batteries. The saw is 48 volt so it takes 2x24 volt batteries. I also have a 24 volt power washer that takes one 24 volt battery. The life of these batteries is great. They also charge really fast. Happy I purchased this brand.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
7 out of 8
on August 31, 2023
Posted by: Joe Syms
from Moosic, Pa. 18507
Gender:Male
Drill/Impact Driver Kit Arrived w/ 2 Batteries DOA. Forward to 8th Battery as Replacement. I Contact C.Serv. re: #7 inability to Charge. Their Superv. Listens to Recorded Call of Rep & Myself, I Freely State Use of Drill (Frame a Closet) in a Residence w/Contractors[Electr.,Plumbers,etc] She Terminates Warranty for my Sins i.e. Pseudo-Commercial Infraction. Kangaroo Courts or PizPoor Management. Bottom Line- Lets' Find the TRUTH, When 7 Batterys r DOA's a Preponderance of Evidence is Blatantly Clear. As a Tool-Lover it's Disheartening when Ignorance trumps Truth, We All Loose. I'll go to the Gates of Hell cause an "IDEAL" Cannot be Terminated.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 5, 2023
Hello Joe Syms
Thank you for bringing this to our attention.Greenworks products and batteries are protected against all defects in materials, parts, or workmanship under normal use for a period of three years (90 days for commercial use) from the shipping date or in-store purchase date. However, you must have maintained your equipment in strict accordance with the provided user’s manual. Failure to do so may void your warranty.
Please review our warranty below.
https://www.greenworkstools.com/pages/warranty.
If you have further concerns or simply want to discuss your issues further, we invite contact us once more at 1-888-909-6757 (1-888-90WORKS) and they will be happy to assist you.
Thank you again for your time and loyalty to Greenworks we look forward to speaking you.
Thank you for bringing this to our attention.Greenworks products and batteries are protected against all defects in materials, parts, or workmanship under normal use for a period of three years (90 days for commercial use) from the shipping date or in-store purchase date. However, you must have maintained your equipment in strict accordance with the provided user’s manual. Failure to do so may void your warranty.
Please review our warranty below.
https://www.greenworkstools.com/pages/warranty.
If you have further concerns or simply want to discuss your issues further, we invite contact us once more at 1-888-909-6757 (1-888-90WORKS) and they will be happy to assist you.
Thank you again for your time and loyalty to Greenworks we look forward to speaking you.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Not enough charge to last
on August 1, 2023
Posted by: chriscu117
from Duncan, SC
Gender:Male
I bought a mower with two 24V batteries. Together, they only mow half of our average size suburban lawn. They also take forever to charge. The mower is great! But the batteries are very expensive and disappointing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 1, 2023
Hello chriscu117,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. *If applicable.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels. *If applicable.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Faulty From The Get Go
on June 19, 2023
Posted by: CriticalC
from San Francisco, CA
Gender:Male
I brought a new 24v 2.0 battery replacement for my drill and has never worked correctly. After I gave it a full complete charge, it only runs for one or two seconds and stop working. It immediately works again when I pull the trigger but cuts off each and every time. What is the problem, did I do something wrong or should I get another battery? This makes no sense.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, June 20, 2023
Hello CriticalC,
We are sorry for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool.
Hoping this suggestion will correct the issue you are experiencing, if not please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry for your experience, the most common issue related to a unit only working for a few seconds is connection or battery charge. If the charge is full, please make sure the battery clicks into place. Intermittent function can occur when the battery has not been correctly seated into the compartment on the tool.
Hoping this suggestion will correct the issue you are experiencing, if not please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24 V 4Ah Rechargeable Batteries
on June 9, 2023
Posted by: Ronald R.
from Orange County, NY
Gender:Male
I have a few of these batteries since I opted to get the same voltage equipment for my lawn needs. I have had them going on three years and they normally perform well. The past two years, I would use them during the summer months for my leaf blower and string trimmer and would recharge them after use. No issues and they even held the charge after a few months of non-use. This year, not sure if it is age or lack of/non-daily use, I've had to throw out two of them. They both overheated after each use. I left both of them overnight to see if the heat would dissipate. One did but did not recharge, even when I tried different chargers. The other just continued to be warm to the touch and I just didn't feel it would be safe to keep it. I still have two 4.0Ah and two 2.0Ah that are working and am considering purchasing replacement ones for the two that I had to throw away.
Response from greenworkstools.comBy Customer Care, June 9, 2023
Hello Ronald R.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Short Life
on May 20, 2023
Posted by: LogansMom
from MD
Gender:Female
Though I've owned the leaf blower for just about a year, it has only been used about 6 times because I was living in a 4th floor condo. My garage was ground level and needed to be blown out from time to time. I was stunned when I tried using it today and the battery died after 2-3 minutes and had been fully charged before starting. To make this worse, I've spent over an HOUR on hold trying to talk with someone about it. Wanted to ask what the battery life should be. Won't order another until someone answers that. Otherwise, I thought the leaf blower this battery goes to was fantastic for small jobs.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 23, 2023
Hello LogansMom,
We're sorry to hear you're having a hard time reaching us. The runtime of the battery will depend on the speed. However, the mentioned 2-3 minutes in this review is lower than expected. Please be advised we do offer a 3-year warranty on the battery and we will gladly take look into this issue with you. Please contact us at 1-888-909-6757 or start a chat with us on our site. We're happy to help.
We're sorry to hear you're having a hard time reaching us. The runtime of the battery will depend on the speed. However, the mentioned 2-3 minutes in this review is lower than expected. Please be advised we do offer a 3-year warranty on the battery and we will gladly take look into this issue with you. Please contact us at 1-888-909-6757 or start a chat with us on our site. We're happy to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24V 43Wh model # 29842
on March 10, 2023
Posted by: Anonymous
from Saint Joseph, Louisiana
Gender:Female
I bought 2 batteries 2 years ago. Now both of them only last approximately 10 minutes ? My lights show fully charged but I don’t understand why the battery goes dead so fast?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 13, 2023
Hello Kimberlyrogers,
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. Please know that our batteries are covered by the manufacturer's warranty as stated in the owner’s manual period from the date of purchase.
Should you continue to experience a problem with the battery and charger, please give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Battery doesn’t work
on September 18, 2022
Posted by: MikeBuch
from Pennsylvania
Gender:Male
Got two with a edger and only one worked so I ordered two more and neither one of those work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 20, 2022
Hello MikeBuch,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com