Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
93
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
87 out of
102)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Posted by: sullivan1971
from Wisconsin
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got a great deal for this and needed it as I expanded my Greenworks collection of tools
Pros: Convenient, Easy to Use, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DSU929
from Buffalo, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have the lawnmower that uses the 24V battery so I wanted a second set of batteries/charger for the days when I have to cut some extra. I am using the charger for the stick vacuum battery now too.
This charger works great and honestly I love the mower too.
This charger works great and honestly I love the mower too.
Pros: Convenient, Easy to Use, Quiet, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: A Smith
from Princeton WV
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] In my opinion, the newer 24V 4Amp batteries are better than they used to be!
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Katie D
from Muncie, IN
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] These batteries work great with my mower. My yard is just large enough that the pair that came with the mower don't last. I bought this set so I could mow the whole yard without waiting for them to charge in between. No issues!
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Featurs
on July 1, 2024
Posted by: jer57
from Twin Cities, MN
Gender:Male
[This review was collected as part of a promotion.] 5.0Ah battery is easy to charge and good running time for my sloping yard!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Charging Battery
on June 21, 2024
Posted by: JPO1956
from Cape Vincent, NY
Gender:Male
[This review was collected as part of a promotion.] The battery and charger get very hot when charging
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 21, 2024
Hello JPO1956.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Overheats before charge runs out
on May 14, 2024
Posted by: R Bits
Gender:Male
[This review was collected as part of a promotion.] I bought a mower combo kit which uses these batteries six months ago. Battery life should be longer than 15 minutes, but mower stops working around that time. Putting the batteries on the charger doesn't do anything until they cool off. Takes about two and a half hours for them to cool down and recharge. My yard, which is less than 1/4 acre. should take one charge and 45 minutes to mow, but instead requires three charges and 8 hours to mow. So I bought more batteries and another charger.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 14, 2024
Hello R Bits,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
When using your battery, you have to be aware of the ambient temperature as well as the battery temperature.
If you are working in very warm areas, try to keep the batteries cool before using them to avoid shut-down due to the battery pack overheating. Your product will shut down if the battery reaches 70°C (158°F) cell temperature.
How to keep the battery from overheating:
Do not use it in high ambient temperatures (higher than 40°C/104°F).
Do not use battery-powered tools for tasks they are not designed to perform (cutting tall grass with a battery-powered walk-behind mower requires more power).
Do not store the battery in an unsuitable, warm place like a car.
Do not leave the battery in the product (e.g. walk-behind mower) while in the sun.
This 24V Greenworks platform carries a 3-year tool and battery warranty from the date of purchase, and we would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can help you best.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Similar to how the gas in a vehicle will deplete quicker when driving at higher speeds or carrying more weight.
When using your battery, you have to be aware of the ambient temperature as well as the battery temperature.
If you are working in very warm areas, try to keep the batteries cool before using them to avoid shut-down due to the battery pack overheating. Your product will shut down if the battery reaches 70°C (158°F) cell temperature.
How to keep the battery from overheating:
Do not use it in high ambient temperatures (higher than 40°C/104°F).
Do not use battery-powered tools for tasks they are not designed to perform (cutting tall grass with a battery-powered walk-behind mower requires more power).
Do not store the battery in an unsuitable, warm place like a car.
Do not leave the battery in the product (e.g. walk-behind mower) while in the sun.
This 24V Greenworks platform carries a 3-year tool and battery warranty from the date of purchase, and we would be interested in gathering some more information pertaining to this issue so that we can properly assist, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit, battery and charger so that we can help you best.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries
on April 20, 2024
Posted by: Sherry D
from Foley Alabama
Gender:Female
I love the mower. It was a gift. BUT!!! The batteries are HORRIBLE!!!! I might be able to cut for 25 minutes (if I'm lucky), then they die.
Response from greenworkstools.comBy Greenworks, April 22, 2024
Hello SherryD,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com