Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.3
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
89
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
83 out of
98)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Posted by: Thea Foster
from Oklahoma
Gender:Female
Verified Purchase:Yes
This is a great battery and very easy to recharge in the charging station - I have 2 sets because I have a huge yard and one set does not complete my yard...but it charges quickly and is solidly built.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Homesteader1
from R.I.
Gender:Male
Verified Purchase:Yes
I bought this to increase my run time with my 24-volt lawn mower. Now, I can do everything I need to do in one period of time.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Bill H Jr
Verified Purchase:Yes
I have quite a few Greenworks tools. They stand behind them and work with you if you have any problems with them.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24 V 4Ah Rechargeable Batteries
on June 9, 2023
Posted by: Ronald R.
from Orange County, NY
Gender:Male
I have a few of these batteries since I opted to get the same voltage equipment for my lawn needs. I have had them going on three years and they normally perform well. The past two years, I would use them during the summer months for my leaf blower and string trimmer and would recharge them after use. No issues and they even held the charge after a few months of non-use. This year, not sure if it is age or lack of/non-daily use, I've had to throw out two of them. They both overheated after each use. I left both of them overnight to see if the heat would dissipate. One did but did not recharge, even when I tried different chargers. The other just continued to be warm to the touch and I just didn't feel it would be safe to keep it. I still have two 4.0Ah and two 2.0Ah that are working and am considering purchasing replacement ones for the two that I had to throw away.
Response from greenworkstools.comBy Customer Care, June 9, 2023
Hello Ronald R.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Thank you for taking the time time to voice your concerns! There are many possible scenarios that can affect the lifespan of a battery. The rate of degradation depends on how well the battery is maintained. There are different variables to consider giving an adequate answer. Greenworks takes as much pride in our battery and charger. The 24V platform batteries have been tested over 2000 charges. While we only work with the highest quality products, nothing is always perfect, but not to worry Greenworks lithium-ion batteries are offered with a 3 year (homeowner) limited warranty. Please contact Greenworks Customer Care directly through chatbot on www.greenworkstools.ca that will direct you to a live agent or call us at Greenworks toll-free helpline at 1-888-909-6757 for a proper evaluation.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Batteries
on April 20, 2024
Posted by: Sherry D
from Foley Alabama
Gender:Female
I love the mower. It was a gift. BUT!!! The batteries are HORRIBLE!!!! I might be able to cut for 25 minutes (if I'm lucky), then they die.
Response from greenworkstools.comBy Greenworks, April 22, 2024
Hello SherryD,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Charging Battery
on June 21, 2024
Posted by: JPO1956
from Cape Vincent, NY
Gender:Male
[This review was collected as part of a promotion.] The battery and charger get very hot when charging
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, June 21, 2024
Hello JPO1956.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Thank you for bringing your concerns to our attention. It is not normal for one any of our batteries to overheat while draining, especially in a temperature-controlled environment. The battery may be warm to the touch after use in a tool but not "hot". If you are concerned that there may be something wrong with your unit, battery, or charger, please call us at 1-888-909-6757 or start a live chat via https://www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Featurs
on July 1, 2024
Posted by: jer57
from Twin Cities, MN
Gender:Male
[This review was collected as part of a promotion.] 5.0Ah battery is easy to charge and good running time for my sloping yard!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Died after a month
on October 5, 2024
Posted by: Deat
from Michigan
[This review was collected as part of a promotion.] I purchased the battery about a month ago and it no longer charges.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, October 7, 2024
Hello Deat.
We are sorry to hear about the experience you have encountered with your batteries. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. There are many possible scenarios that can affect the lifespan of a battery. In ideal conditions the battery has a charge and discharge cycle of up to 2000. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. If this light is not igniting this may indicate an issue and we would be interested in hearing more about this.
We urge you to start a Live chat on Greenworks Tools website (www.greenworkstools.com) or by phone on 1-855-345-3934 for further assistance.
We are sorry to hear about the experience you have encountered with your batteries. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. There are many possible scenarios that can affect the lifespan of a battery. In ideal conditions the battery has a charge and discharge cycle of up to 2000. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. If this light is not igniting this may indicate an issue and we would be interested in hearing more about this.
We urge you to start a Live chat on Greenworks Tools website (www.greenworkstools.com) or by phone on 1-855-345-3934 for further assistance.
Written by a customer while visiting greenworkstools.com