Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
93
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
87 out of
102)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Customer Rating
5
good battery
on July 13, 2025
Posted by: The Suker
from Miami, fl
Gender:Female
[This review was collected as part of a promotion.] happy i bought a replacement battery . good quality
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bought extra battery died weeks after
on July 4, 2025
Posted by: RawlAlbares
from Brownsville, Texas
Gender:Male
[This review was collected as part of a promotion.] I got this as extra battery, weeks after getting it stop charging. Hopefully, I can have a replacement.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 4, 2025
We are very sorry to hear about this experience, please try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. To ensure proper contact and secure placement, firmly push the battery into the compartment. You should hear a distinct click or snap, indicating it's properly seated Greenworks 24V battery and charger platform are covered by a three-year warranty from the date of purchase. If you have tried this suggestion and are still experiencing an issue, please start a Live chat on (www.greenworkstools.com) or call Greenworks toll-free helpline 1-888-909-6757. We would like the opportunity to speak with you to see if we can find a solution. All we ask is you have the battery, charger and tool with you at the time of your call so we can do the necessary troubleshooting test, thank you.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Finally I can cut my whole lawn!
on May 13, 2025
Posted by: Marvin203
from Connecticut
Gender:Male
I have the 24V lawn mower and a quarter acre lot. The lawnmower works great. Unfortunately I always run out of battery with a little more lawn to cut. This battery fixes the problem. It's a shame I had to spend that much extra to make the 24V lawn mower usable.
Pros: Quiet, Durable
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Replacement
on March 11, 2025
Posted by: RHF42
[This review was collected as part of a promotion.] I bought two batteries and a charger combo to replace the battery and charger I burnt. I couldn’t find this product anywhere else, and even had a coupon code. I’ll keep using Greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great for all my 24v tools and charging my phone
on February 15, 2025
Posted by: Breed03
from DFW
Gender:Male
[This review was collected as part of a promotion.] Love that I can use this with all my tools and charge my phone when needed. I have 4 total so when two are being used mowing, two are charging and ready to go for the next job. Great investment, happy customer. Thanks Greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Just love this 4-.0-Ah battery
on November 25, 2024
Posted by: Anonymous
from Va
Gender:Male
[This review was collected as part of a promotion.] I bought this battery a couple 0f days ago and its the best thing since sliced bread.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Died after a month
on October 5, 2024
Posted by: Deat
from Michigan
[This review was collected as part of a promotion.] I purchased the battery about a month ago and it no longer charges.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, October 7, 2024
Hello Deat.
We are sorry to hear about the experience you have encountered with your batteries. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. There are many possible scenarios that can affect the lifespan of a battery. In ideal conditions the battery has a charge and discharge cycle of up to 2000. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. If this light is not igniting this may indicate an issue and we would be interested in hearing more about this.
We urge you to start a Live chat on Greenworks Tools website (www.greenworkstools.com) or by phone on 1-855-345-3934 for further assistance.
We are sorry to hear about the experience you have encountered with your batteries. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. There are many possible scenarios that can affect the lifespan of a battery. In ideal conditions the battery has a charge and discharge cycle of up to 2000. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction. If this light is not igniting this may indicate an issue and we would be interested in hearing more about this.
We urge you to start a Live chat on Greenworks Tools website (www.greenworkstools.com) or by phone on 1-855-345-3934 for further assistance.
Written by a customer while visiting greenworkstools.com
Posted by: JohnLei
from Valley, AL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Charges well and works well in my Greenworks 24v tools.
Pros: Convenient, Easy to Use, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com