Customer reviews from greenworkstools.com
Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Average customer rating
4.3
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
89
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
14
85%of customers recommend this product.
(
83 out of
98)
Customer Reviews for Greenworks - 24V 4.0Ah USB (2-pack) Starter Kit with 4A Dual Port Charger
Posted by: JJinMD
from Maryland
Gender:Male
Verified Purchase:Yes
Battery is great. The power washer I bought it for is not - it broke after 35 minutes of use. Every other tool from Greenworks has been excellent.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Ron cotton
from Texas
Gender:Male
Verified Purchase:Yes
Works great. Long lasting with sufficient power in reserve
Written by a customer while visiting greenworkstools.com
Customer Rating
5
2 is better than 1
on June 9, 2022
Posted by: CharlieS
from west salem ohio
After 2 years with my tools my only battery stoped charging. I thought it was gonna be a big hassle getting it replaced, but to my surprise it was so easy and inexpensive. Such a great deal in fact i bought 2, one for the chainsaw and 1 for the trimmer. It was shipped almost immediately and for free. I highly recommend greenworks and all they have to offer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Lucky if you get 20
on June 22, 2022
Posted by: Grass420
from Pennsylvania
Gender:Male
I bought a weed eater with this battery and I can't get more than 18 mins out of a charge. I started a stop watch each of the 3 times I used and the most I got was 18min. Average about 15min. Maybe my battery is defective.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 24, 2022
Hello Grass420,
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please kindly contact by phone at 1-888-909-6757.
We are sorry to hear that you were not completely satisfied with the run time of this battery. The run time varies depending on the tool that it is being used in but also the load acting against the unit while in use. We would be happy to investigate to see whether your run time would be considered average; please kindly contact by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: F Ster
Verified Purchase:Yes
Very pleased. Lite weight and powerful. I use them for my string trimmer and workshop blower.
Written by a customer while visiting greenworkstools.com
Posted by: Marte Langston
from Florida
Verified Purchase:Yes
Battery is perfect for recharging. Small light weight and great price.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: user_88
from Indiana
Gender:Female
Verified Purchase:Yes
Excellent, light weight and powers the hand tools pretty well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Battery doesn’t work
on September 18, 2022
Posted by: MikeBuch
from Pennsylvania
Gender:Male
Got two with a edger and only one worked so I ordered two more and neither one of those work.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 20, 2022
Hello MikeBuch,
Thank you for your review. We are sorry to hear about the experience you have encountered with this product.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear about the experience you have encountered with this product.
Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated.
3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com