Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 17" Brushless Battery Push Mower, with (2) 4Ah Batteries and Dual Port Charger 2526302 - Green
Average customer rating
4.5
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
293
4 Stars
57
3 Stars
19
2 Stars
7
1 Star
16
93%of customers recommend this product.
(
321 out of
347)
Customer Reviews for Greenworks - 48V (24V x 2) 17" Brushless Battery Push Mower, with (2) 4Ah Batteries and Dual Port Charger 2526302 - Green
Customer Rating
5
Everything one needs for an small/average size lawn
on May 14, 2025
Posted by: Outdoor guy
from Nashville, Tn
Gender:Male
[This review was collected as part of a promotion.] This is my second one. Loved my first one, but the motor broke from its mount. I was pleased enough to strip the first down for parts and order another.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Better than I thought
on May 7, 2025
Posted by: Dp64
from Milwaukee
Gender:Male
[This review was collected as part of a promotion.] Every work well, runs quite. Mulch and side discharge works as it should. The only downside was the run time was less than 20 minutes on fully charged batteries. Did not use turbo nor did I use the self propelled option.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Light and quiet
on May 5, 2025
Posted by: Gas to battery converter
from Western Washington
Gender:Male
[This review was collected as part of a promotion.] I bought this over a year ago. I was skeptical about a battery lowered lawnmower. This has been great and is much lighter then my previously gas powered mower. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Disappointed
on May 5, 2025
Posted by: VaSteve
from Virginia
Gender:Male
[This review was collected as part of a promotion.] The machine is light, easy to operate and handles very well. BUT, the battery life is atrocious. It promises 45 minutes of battery life, and I barely got 15 minutes. With fully charged batteries installed, the three green bars on the handle immediately go to two. The mower has a compartment for two extra batteries in the rear, and when I insert batteries in there, they don't register as active on the dashboard on the handle. To cut my lawn (no more than 1/3 of an acre), I needed two days. I got the back cut (barely) with 96v of batteries. Charged them overnight and cut the front with fresh 48 the next day. I'll give it one more try, otherwise it's a return. It's too bad because everything else about the machine is really nice.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 6, 2025
Hello VaSteve.
We appreciate you letting us know and we apologize about your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work on a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize about your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work on a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Mower is great. Phone support could be better
on April 29, 2025
Posted by: James4668
from Fort Worth TX
Gender:Male
[This review was collected as part of a promotion.] Just ordered third mower. First one was stolen out of my yard so I replaced it. 2nd one was two years old and died but could never get support. So I ordered another one. Mowers work great. Battery for first one was inside house when stolen so I have extras. Wish support was as good as the mowers
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quiet and Works Well
on April 28, 2025
Posted by: CLandon
from Wi
Gender:Male
[This review was collected as part of a promotion.] I was skeptical of the electric mower trend, but my son wanted to mow lawns this summer and he can't start the gas mower yet so I figured might as well try it seeing as how at some point my gas mower will probably die. But it works REALLY well. It's light, quiet, my son can use it without issue. It says 45 min runtime and I believe that. I mowed for about 20 min and it only dropped 1 of the 3 battery bars.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing mower
on April 22, 2025
Posted by: Nate F
from Pittsburgh PA
Gender:Male
[This review was collected as part of a promotion.] I got this after my gas mower got a hole in the deck… it’s so amazingly light I can get my grass done faster without as much effort… so easy to adjust the deck… handles the grass easily for power… my yard is small so one charge easily does it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Worked Well for the First Month
on April 11, 2025
Posted by: MikeLuc
from Bradenton, FL
Gender:Male
[This review was collected as part of a promotion.] The mower worked well for the first month but now only runs for around 3 minutes with two fully charged batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 11, 2025
Hello MikeLuc.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com