Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.6
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
42
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
16
54%of customers recommend this product.
(
34 out of
63)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
4
Amazing!
on February 15, 2024
Posted by: lisajeanette
[This review was collected as part of a promotion.] As someone who typically does not care for larger earbuds (my ears are small and sensitive) I was very hesitant to try these. I have used other types of Sony earbuds before and thought they were too bulky and did not fit my ear comfortably. The packaging was neat and added to the whole experience. I loved the included photo card and thought that was very different and feel like that sets this product apart from all other earbuds. It includes several different size tips to fit a variety of ear sizes. It took me a few tries to find the size that fits me the best. The tips are soft and flexible and are not made from the typical materials. The ear tips are very fragile and I can see them deteriorating after some time and may break up into multiple pieces. Once I found the right size I played a few different genres of music. The quality of audio is AMAZING and really does make you feel like you are in the studio with the artist. When music is playing I was unable to hear any other noise including a lawnmower. Easy to connect onto Bluetooth and reconnecting is seamless. Next time I put them in my ears after connecting, my phone automatically connected with them again and all I had to do was tap on the bud to play music. I do wish that they had a microphone so I could answer any phone calls, but this is not something that would make or break a purchase. I will be suggesting this brand to others as well.
Response from influenster.comBy Sony North America Customer Support, February 17, 2024
Hi lisajeanette,
We are pleased you are satisfied with the excellent noise cancellation and incredible sound quality of our WF-1000XM5 and you feel like you’re right there in the studio with the artist. Glad to know you like the easy Bluetooth pairing as well. The WF-1000XM5 features an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds. We recommend that you change the size of earbud tips or squeeze earbud tips lightly before wearing the headset if you feel earbud tips are difficult to put into your ears. We appreciate your effort on trying all the earbud tips that came with the unit
You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. When you receive an incoming call, a ring tone will be heard from the headset.
When you hear a ring tone, tap the touch sensor twice quickly (with an interval of about 0.3 seconds between taps) and receive the call. A voice will be heard from the headset. You can talk using the microphones on the headset. However, if no ring tone is heard via the headset, the headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection status on the smartphone or mobile phone.
For more details, you may also find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781974.html
Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5. Thanks for the recommendation and for choosing Sony! -Jess
We are pleased you are satisfied with the excellent noise cancellation and incredible sound quality of our WF-1000XM5 and you feel like you’re right there in the studio with the artist. Glad to know you like the easy Bluetooth pairing as well. The WF-1000XM5 features an improved glossy texture and a more luxurious feel, these earbuds fit comfortably in your ears while keeping out external sounds. We recommend that you change the size of earbud tips or squeeze earbud tips lightly before wearing the headset if you feel earbud tips are difficult to put into your ears. We appreciate your effort on trying all the earbud tips that came with the unit
You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. When you receive an incoming call, a ring tone will be heard from the headset.
When you hear a ring tone, tap the touch sensor twice quickly (with an interval of about 0.3 seconds between taps) and receive the call. A voice will be heard from the headset. You can talk using the microphones on the headset. However, if no ring tone is heard via the headset, the headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection status on the smartphone or mobile phone.
For more details, you may also find this link helpful: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781974.html
Thank you for taking the time to write such an in-depth review of your experience with your WF-1000XM5. Thanks for the recommendation and for choosing Sony! -Jess
Written by a customer while visiting influenster.com
Customer Rating
5
These are fantastic!
on February 16, 2024
Posted by: karenw86
[This review was collected as part of a promotion.] I was given these Sony wireless Bluetooth noise canceling earbuds free of charge from Influenster in exchange for my honest review of the product.
There are not enough “stars” to give these earbuds! I am so impressed with these earbuds!
The set up was easy, the quality of the sound is exceptional and the noise canceling is outstanding especially given that I wear these mainly in a very busy, loud gym and with their use I only hear my music!
They came with the earbuds, earbud charging case, charger, complete instructions and extra earbud tips.
I would highly recommend these for anyone. They are very comfortable and work beautifully!
Response from influenster.comBy Sony North America Customer Support, February 19, 2024
Hi karenw86, Awesome! We are so glad to hear that you are happy with your new WF1000XM5! Thank you for choosing Sony! -Carl
Written by a customer while visiting influenster.com
Customer Rating
4
comfortable wireless earbuds!!
on February 16, 2024
Posted by: taylorm728
[This review was collected as part of a promotion.] I love this earbuds!! They are super comfortable, noise cancelling, and have great sound quality. I love how they provide the different sizes for ears to allow for customizable comfort!
Response from influenster.comBy Sony North America Customer Support, February 19, 2024
Hi taylorm728, Thank you for the positive review! We're so happy to hear that you love the super comfortable fit, top notch noise canceling, great sound quality, and a variety of earbud tip sizes to find your perfect fit. Thanks for choosing Sony! -Sam
Written by a customer while visiting influenster.com
Customer Rating
5
Great earbuds!
on February 20, 2024
Posted by: sophie0225
[This review was collected as part of a promotion.] Very good sound quality. Noise cancellation is decent as well. It comes with several bud sizes, so for perfect for a person with tiny ears like me. Fit nicely and not easy to fall out.
Response from influenster.comBy Sony North America Customer Support, February 21, 2024
Hi sophie0225,
That's awesome! It's nice to hear that you are pleased with the sound quality and noise canceling capability of our WF1000XM5 and how it perfectly fits your ears. You can now listen to your favorite music without worrying that it might fall out of your ears. Thank you for choosing Sony! - Marco
That's awesome! It's nice to hear that you are pleased with the sound quality and noise canceling capability of our WF1000XM5 and how it perfectly fits your ears. You can now listen to your favorite music without worrying that it might fall out of your ears. Thank you for choosing Sony! - Marco
Written by a customer while visiting influenster.com
Customer Rating
5
Incredible Sound Quality!
on February 24, 2024
Posted by: cydn3yy
[This review was collected as part of a promotion.] These earbuds were truly impressive right out of the box. The sound quality is exceptional with a crisp and clear listening experience. I was a bit skeptical about the noise cancelling feature from these, but I’m truly blown away with their performance. I was able to listen to music and a couple podcasts with no disruption from background noise. Even using just one of the earbuds provided an incredible listening experience. The app (which showcases a ton of useful features) made it easy to set them up and use them to their highest potential. The box has a few different sizes for the earbuds which is really helpful for a comfortable fit especially for an extended period of time. The earbuds are a little slippery when taking them out of the case, but once they’re in your ear they feel secure and comfortable. Overall I’m incredibly happy with the Sony MF-1000XM5 earbuds and would absolutely recommend them if you’re in the market for wireless noise cancelling earbuds.
I received the Sony WF-1000XM5 Noise Cancelling Earbuds free of charge, in exchange for my honest feedback.
I received the Sony WF-1000XM5 Noise Cancelling Earbuds free of charge, in exchange for my honest feedback.
Response from influenster.comBy Sony North America Customer Support, February 26, 2024
Hi cydn3yy, We appreciate your detailed feedback and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Written by a customer while visiting influenster.com
Customer Rating
5
Surprisingly great!
on March 7, 2024
Posted by: rebeccaw170
[This review was collected as part of a promotion.] So I was really impressed with the sound coming out of these compared to my AirPods and wired Sony earbuds. Just way more dynamic sound happening. Tapping the left bud to toggle noise cancelling off is a handy feature. The packaging was nice and included various sizes of tips that go in your ears which is always good. These were surprisingly somewhat comfortable to sleep in too despite their size. It even uses the Apple MagSafe charger with the case standing up which is so convenient!
Response from influenster.comBy Sony North America Customer Support, March 10, 2024
Hi rebeccaw170,
Thank you very much for your feedback and we are truly delighted to hear that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
Thank you very much for your feedback and we are truly delighted to hear that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
Written by a customer while visiting influenster.com
Posted by: jaytaro
Gender:Male
Verified Purchase:Yes
Sound quality is great, however there seems to be some serious connectivity issues. Sound would keep cutting in and out even in close proximity of the connected device. It's also a bit uncomfortable, but once it molds to your ear its good.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 14, 2024
Hi jaytaro,Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality of these headphones, we regret to hear about the connectivity issue you're experiencing. To resolve this issue, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Cassino D
Gender:Male
Verified Purchase:Yes
I love these, sony always makes great headphones and they did not disappoint with these!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 3, 2024
Hi Cassino, we're glad you love our product. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com