Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.6
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
42
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
16
54%of customers recommend this product.
(
34 out of
63)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
5
Good Earbuds
on February 8, 2024
Posted by: jonathank25
[This review was collected as part of a promotion.] I received these earbuds and was very shocked at the packaging. Most company just put the earbuds and case in a box and call it good. The earbuds themselves feel just as unique as the packaging. The sound quality is fantastic when talking on the phone and when listening to music. The Noise cancellation helps me stay in my own little world while working out. A++
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi jonathank25,
Perfect! We're thrilled that you like the packaging, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you like the packaging, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting influenster.com
Customer Rating
4
Long lasting chargeable Sony wireless earbuds
on February 8, 2024
Posted by: jennie20
[This review was collected as part of a promotion.] The Sony WF-1000XM5 earbuds are truly noise cancelling and very long lasting in terms of battery power. I only had to charge at the most once per week according to my usage. The
bluetooth connection is strong and the audio quality is crisp and clear. The earbuds were a little large, but I do have small ears for an adult.
bluetooth connection is strong and the audio quality is crisp and clear. The earbuds were a little large, but I do have small ears for an adult.
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi jennie20, We're thrilled to hear that you like the noise canceling, battery life, and Bluetooth connection. Thank you for choosing Sony. Erin
Written by a customer while visiting influenster.com
Customer Rating
5
Sony WF- 1000XM5 Wireless Bluetooth Earbuds
on February 8, 2024
Posted by: cathyc631e
[This review was collected as part of a promotion.] These earbuds are really amazing they sound so good through my IPhone and they don’t fall out of your ears they are comfortable have changeable earplugs
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi cathyc631e, Thanks for sharing your experience. We are glad to hear that you like the sound quality of your Sony WF-1000XM5 wireless in-ear headphones. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting influenster.com
Customer Rating
5
These are next level smart and noise canceling
on February 9, 2024
Posted by: virgotested
[This review was collected as part of a promotion.] As an on-the-go tech professional, endurance athlete, and musician (I know it's a lot...), I rely heavily on a good pair of headphones to make hands free phone calls and messaging, listen to music and podcasts, and noise cancelling. I have used several other brands before, and look for high quality, fast charging, sweat resistance, interoperability, and quality of sound. These headphones are just on another level and better than any competitor I've ever tried. They sailed through common tasks like setup (a breeze), customization (so many options!), and voice quality. I am a multitasker and rely on my voice assistant for making calls and sending messages in windy and loud conditions, like on a bike, in a crowded place, or in my extremely loud car (she's old but good). People dont even KNOW I'm in these conditions when making a call!!! It's next level. The sound quality is unparalleled, and like surround sound for your brain. The controls are touch or voice and easy to use. There are useful reporting features and safety controls to track your listening and protect your hearing. There is automatic detection and recalibration of noise cancelling based on your location and speed of movement. They stay in your ear when running. The ONLY thing I found difficult to adjust to is the fact the voice recognition is SO strong, it goes into listening mode if I am jogging past someone and say "Good Morning" (pauses the music). Definitely not a deal breaker for me. If youre on the fence between these and another pair, get these. They are PHENOMENAL.
Response from influenster.comBy Sony North America Customer Support, February 11, 2024
Hi virgotested, we appreciate your whole review of our product. We're glad you are enjoying your earbuds! We understand your feedback regarding the voice assistant of your Sony unit. Please take note the if Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone.
The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. You can check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html?search=speak%20to%20chat
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781304.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. You can check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html?search=speak%20to%20chat
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781304.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Written by a customer while visiting influenster.com
Customer Rating
5
good sound and compactness
on February 10, 2024
Posted by: irynak30
[This review was collected as part of a promotion.] I gave these headphones to my husband and he is very satisfied. the sound is good and clear. the set includes additional replaceable ear pads of various sizes. which is very convenient. all you need is to download the application to connect the headphones to the phone. a good gift both for yourself and for your loved ones
Response from influenster.comBy Sony North America Customer Support, February 11, 2024
Hi irynak30,This is an amazing gift idea! We're very happy to hear that your husband is satisfied with his new Sony WF-1000XM5. And good to know you appreciate the great sound clarity, different earpad tip sizes, and compact size for easy portability. Thanks for choosing Sony! -Sam
Written by a customer while visiting influenster.com
Customer Rating
5
Great sound
on February 11, 2024
Posted by: bvillethug
[This review was collected as part of a promotion.] These provide wonderful sound and noise cancellation. The fit took a couple tries as there were different sizes but the overall look and feel was great. Battery life was awesome.
Response from influenster.comBy Sony North America Customer Support, February 12, 2024
Hi bvillethug,
Perfect! We are very happy to hear that you are pleased with the amazing sound quality and superb noise canceling capability of our WF1000XM5 as well as the long battery life. We're glad that you were able to find the correct size of the rubber tip to fit snugly into your ears. Enjoy and thank you for choosing Sony! - Marco
Perfect! We are very happy to hear that you are pleased with the amazing sound quality and superb noise canceling capability of our WF1000XM5 as well as the long battery life. We're glad that you were able to find the correct size of the rubber tip to fit snugly into your ears. Enjoy and thank you for choosing Sony! - Marco
Written by a customer while visiting influenster.com
Customer Rating
5
The best Headphones on the Market
on February 11, 2024
Posted by: rachelb717
[This review was collected as part of a promotion.] I have tried a few different types of head phones over the years and these are by far my favorite. It took me a bit to get used to putting in my ears and getting them to fit comfortably. The music flows wonderfully through the headphones and the battery lasts a very long time. Highly recommend!!!
Response from influenster.comBy Sony North America Customer Support, February 12, 2024
Hi rachelb717, You've made a wonderful choice! We're very pleased to hear that you were able to achieve a great and comfortable fit and good to know that you appreciate the superb sound quality and excellent battery life of your Sony WF-1000XM5. Your recommendation means a lot to us and thanks for choosing Sony! -Sam
Written by a customer while visiting influenster.com
Customer Rating
5
Incredible Everyday Earbuds
on February 11, 2024
Posted by: mav90
[This review was collected as part of a promotion.] First and foremost, the Sony WF-1000XM5 Wireless Noise Canceling Earbuds are probably some of the best all-around wireless earbuds I have ever used. The earbuds had a simple setup with a robust app. The packaging seemed a little bit much (given how small the actual case is) but it did highlight some of the earbud's features before use. While charging up for the first time, I was able to install the Sony Headphones app on my phone in a matter of 2 minutes. During the initial setup within the Headphones app, it was apparent that there are a lot of built-in features and elegances to make the entire experience seamless and enjoyable. I’ve used different earbuds (double digits from various manufacturers) and these are among the best. Getting the earbuds updated to the latest firmware took a few tries but ultimately finished without any issues (make sure to keep the phone screen on with the app open and the earbuds close by). The sound quality and range are remarkable and the built-in equalizer within the Headphones app allows adjustments for the media you most frequently listen to (voice/podcasts for me). If you want to customize the equalizer, you can save your preferred settings if the presets aren’t quite what you like. To fully utilize the ANC features, you may need to adjust which foam ear tips you’re using snug-fitting foam ear tips (I had to change mine to fit). I have to use the solid Bluetooth connection mode (vs. sound quality) given how much I move around because with it set for sound quality mode, it cuts out too often. When using these earbuds for personal phone calls and work conferences the call quality is clear on both ends (those I’ve asked haven’t had any issues hearing me). I’ve used these earbuds for exercise, conference calls (personally and for work), leisure listening to music and podcasts as well as shows and movies and they’ve impressed me in every way. The case is small enough to easily carry in your pocket when you need to store them. Lastly, I can wear these earbuds for hours on end without them becoming uncomfortable. Sometimes, I forget I am even wearing them. I’d recommend these earbuds to anyone.
Response from influenster.comBy Sony North America Customer Support, February 15, 2024
Hi mav90, This is great! We're pleased to hear that you are enjoying WF-1000XM5 Truly Wireless Bluetooth Noise Canceling Earbuds Headphones. Thank you for your feedback and for choosing Sony. Erin
Written by a customer while visiting influenster.com