Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.6
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
42
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
17
53%of customers recommend this product.
(
34 out of
64)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
5
Great sound
on February 8, 2024
Posted by: kimberlyc361
[This review was collected as part of a promotion.] Love the ear buds. They are perfect size and come with different ear tips for all sizes of ear canals. Super easy to set up and come charges.
The sound is great clarity.
The sound is great clarity.
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi kimberlyc361,
Great! We're glad that you like the size, design, sound quality, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Great! We're glad that you like the size, design, sound quality, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting influenster.com
Customer Rating
5
Music to my ears
on February 8, 2024
Posted by: doniciam
[This review was collected as part of a promotion.] I have been wanting some wireless headbands for a long time. But I could not find the right ones for me. These came just in time. I love the box and how they presented the product. They come with different size ear bud covers and also provide simple instructions. I am so enjoying these Sony earbuds. I like how you can make them noise canceling if you have background noise. I truly recommend it. The sound and phone calls are awesome.
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi doniciam, great! We're glad you like our product! Thanks for choosing Sony. ~Earl
Written by a customer while visiting influenster.com
Customer Rating
5
The best earbuds headphones ever!
on February 8, 2024
Posted by: se33
[This review was collected as part of a promotion.] I just received it! And It is the best wireless earbud I ever had! It had amazing sound quality. It look very classy and elegant. The sound quality is top notch. If you want a good quality wireless earbuds i would recommend it. It is noise canceling as mentioned and very easy to travel with. It comes with different sizes of earbuds
according to ear shape as well as a charger cord!
according to ear shape as well as a charger cord!
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi Se33, That's cool! We are thrilled to hear you feel the WF-1000XM5 is the best sounding wireless earbud headphones that you've owned and you are enjoying excellent noise cancellation, incredible audio, and overall features. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
Written by a customer while visiting influenster.com
Customer Rating
5
Good Earbuds
on February 8, 2024
Posted by: jonathank25
[This review was collected as part of a promotion.] I received these earbuds and was very shocked at the packaging. Most company just put the earbuds and case in a box and call it good. The earbuds themselves feel just as unique as the packaging. The sound quality is fantastic when talking on the phone and when listening to music. The Noise cancellation helps me stay in my own little world while working out. A++
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi jonathank25,
Perfect! We're thrilled that you like the packaging, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you like the packaging, sound quality, and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting influenster.com
Customer Rating
4
Long lasting chargeable Sony wireless earbuds
on February 8, 2024
Posted by: jennie20
[This review was collected as part of a promotion.] The Sony WF-1000XM5 earbuds are truly noise cancelling and very long lasting in terms of battery power. I only had to charge at the most once per week according to my usage. The
bluetooth connection is strong and the audio quality is crisp and clear. The earbuds were a little large, but I do have small ears for an adult.
bluetooth connection is strong and the audio quality is crisp and clear. The earbuds were a little large, but I do have small ears for an adult.
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi jennie20, We're thrilled to hear that you like the noise canceling, battery life, and Bluetooth connection. Thank you for choosing Sony. Erin
Written by a customer while visiting influenster.com
Customer Rating
5
Sony WF- 1000XM5 Wireless Bluetooth Earbuds
on February 8, 2024
Posted by: cathyc631e
[This review was collected as part of a promotion.] These earbuds are really amazing they sound so good through my IPhone and they don’t fall out of your ears they are comfortable have changeable earplugs
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi cathyc631e, Thanks for sharing your experience. We are glad to hear that you like the sound quality of your Sony WF-1000XM5 wireless in-ear headphones. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting influenster.com
Customer Rating
5
These are next level smart and noise canceling
on February 9, 2024
Posted by: virgotested
[This review was collected as part of a promotion.] As an on-the-go tech professional, endurance athlete, and musician (I know it's a lot...), I rely heavily on a good pair of headphones to make hands free phone calls and messaging, listen to music and podcasts, and noise cancelling. I have used several other brands before, and look for high quality, fast charging, sweat resistance, interoperability, and quality of sound. These headphones are just on another level and better than any competitor I've ever tried. They sailed through common tasks like setup (a breeze), customization (so many options!), and voice quality. I am a multitasker and rely on my voice assistant for making calls and sending messages in windy and loud conditions, like on a bike, in a crowded place, or in my extremely loud car (she's old but good). People dont even KNOW I'm in these conditions when making a call!!! It's next level. The sound quality is unparalleled, and like surround sound for your brain. The controls are touch or voice and easy to use. There are useful reporting features and safety controls to track your listening and protect your hearing. There is automatic detection and recalibration of noise cancelling based on your location and speed of movement. They stay in your ear when running. The ONLY thing I found difficult to adjust to is the fact the voice recognition is SO strong, it goes into listening mode if I am jogging past someone and say "Good Morning" (pauses the music). Definitely not a deal breaker for me. If youre on the fence between these and another pair, get these. They are PHENOMENAL.
Response from influenster.comBy Sony North America Customer Support, February 11, 2024
Hi virgotested, we appreciate your whole review of our product. We're glad you are enjoying your earbuds! We understand your feedback regarding the voice assistant of your Sony unit. Please take note the if Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone.
The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. You can check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html?search=speak%20to%20chat
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781304.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. You can check these links for more details:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783877.html?search=speak%20to%20chat
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000781304.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Written by a customer while visiting influenster.com
Customer Rating
5
good sound and compactness
on February 10, 2024
Posted by: irynak30
[This review was collected as part of a promotion.] I gave these headphones to my husband and he is very satisfied. the sound is good and clear. the set includes additional replaceable ear pads of various sizes. which is very convenient. all you need is to download the application to connect the headphones to the phone. a good gift both for yourself and for your loved ones
Response from influenster.comBy Sony North America Customer Support, February 11, 2024
Hi irynak30,This is an amazing gift idea! We're very happy to hear that your husband is satisfied with his new Sony WF-1000XM5. And good to know you appreciate the great sound clarity, different earpad tip sizes, and compact size for easy portability. Thanks for choosing Sony! -Sam
Written by a customer while visiting influenster.com