Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.5
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
42
4 Stars
10
3 Stars
11
2 Stars
12
1 Star
18
50%of customers recommend this product.
(
34 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
5
They get all the stars because they are the best.
on July 28, 2024
Posted by: R33SE
Gender:Male
Verified Purchase:Yes
I can feel the quality and pride the Team took in creating something that can have the ability to connect a Person in what it feels like to be human. These are a work of art delivering humanity in the most comfortable, discreet, personal manner. The sound is unbeatable.
The ability to shut it all out or you can give it a tap and listen to both the world and your music, book, movie at the same time. They are the best. And you feel it as soon as you take one in your hand.
The ability to shut it all out or you can give it a tap and listen to both the world and your music, book, movie at the same time. They are the best. And you feel it as soon as you take one in your hand.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2024
Hi R33SE,
It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide high quality products and best experience possible. Glad to know you like everything about your WF1000XM5. Thanks for choosing Sony! - Kris
It's lovely to hear your positive feedback! We rely on customers like you to let us know what we're doing right to continue to provide high quality products and best experience possible. Glad to know you like everything about your WF1000XM5. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: NucEm
Gender:Male
Verified Purchase:Yes
I have managed to own the last three generations of the WF1000XM family and with each generation noticeable improvements have been realized. The two things that I've found could be improved still are the reduction in initial cost and the longevity of the internal battery. I have too little experience with the WF1000XM5 toaddress the long term life of the internal battery.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 13, 2024
Hi NucEm, Awesome! We're glad that you're enjoying your wf-1000xm5. Thank you so much for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: LoganJ2
Gender:Male
Verified Purchase:Yes
I have both the 4 and 5 series earbuds. The 5 lacks the voice prompts that made the 4s easy to use. Pairing is much more difficult because you are never quite sure what mode the headphones are in and you must use the button on the charging case or the app. Sound quality is an improvement over the 4 but functionality took a big step backwards.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 8, 2024
Hi LoganJ2,
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the voice guidance and pairing function is greatly appreciated.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Thanks for sharing your review and experience with the WF1000XM5. We're glad that you like the sound quality of the headphones. Your feedback about the voice guidance and pairing function is greatly appreciated.
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: Taco1
Gender:Male
Verified Purchase:Yes
Great sound and 360 reality works good but I don't like the fit on the ears and not an option to for ear retention. Feels like the would fall out of the ears too easy. I use them for yard work and with my Bose earbuds they have a built in stabilizer to help retain then in the ears. I don't feel confident with these to stay in the ears
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 30, 2024
Hi Taco1,
Thank you for your time writing this review. While we are glad you like the great sound quality and 360 reality audio of the WF1000XM5, we're sorry to hear that you don't like the fit of the earbuds. Allow us to help turn this to a better experience.
For stable fit, check that you are wearing the headset properly.
Ensure that the earbud tips are comfortably situated as deep in the ear canal as possible.
If the earbuds aren't fit snugly in your ears, they may feel heavier and more likely to fall out. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For detailed information on how to wear the headset, please refer to this link:https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for purchasing Sony! - Kris
Thank you for your time writing this review. While we are glad you like the great sound quality and 360 reality audio of the WF1000XM5, we're sorry to hear that you don't like the fit of the earbuds. Allow us to help turn this to a better experience.
For stable fit, check that you are wearing the headset properly.
Ensure that the earbud tips are comfortably situated as deep in the ear canal as possible.
If the earbuds aren't fit snugly in your ears, they may feel heavier and more likely to fall out. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips suit you best to achieve the optimal noise canceling effect, sound quality, etc.
For detailed information on how to wear the headset, please refer to this link:https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000778771.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Cassino D
Gender:Male
Verified Purchase:Yes
I love these, sony always makes great headphones and they did not disappoint with these!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 3, 2024
Hi Cassino, we're glad you love our product. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Posted by: Bruce lees toe
Gender:Male
Verified Purchase:Yes
I bought them about a half a year ago and I love them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 15, 2024
Hi Bruce lees toe,
We're extremely happy you had a positive experience, and we're grateful for your feedback! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Glad to hear you love your WF1000XM5. Thanks for choosing Sony! - Kris
We're extremely happy you had a positive experience, and we're grateful for your feedback! We rely on customers like you to let us know what we're doing right to continue to provide the best experience possible. Glad to hear you love your WF1000XM5. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: jaytaro
Gender:Male
Verified Purchase:Yes
Sound quality is great, however there seems to be some serious connectivity issues. Sound would keep cutting in and out even in close proximity of the connected device. It's also a bit uncomfortable, but once it molds to your ear its good.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 14, 2024
Hi jaytaro,Thank you for the feedback on your experience with your Sony WF1000XM5. While we're glad you like the great sound quality of these headphones, we regret to hear about the connectivity issue you're experiencing. To resolve this issue, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
5
Surprisingly great!
on March 7, 2024
Posted by: rebeccaw170
[This review was collected as part of a promotion.] So I was really impressed with the sound coming out of these compared to my AirPods and wired Sony earbuds. Just way more dynamic sound happening. Tapping the left bud to toggle noise cancelling off is a handy feature. The packaging was nice and included various sizes of tips that go in your ears which is always good. These were surprisingly somewhat comfortable to sleep in too despite their size. It even uses the Apple MagSafe charger with the case standing up which is so convenient!
Response from sony.comBy Sony North America Customer Support, March 10, 2024
Hi rebeccaw170,
Thank you very much for your feedback and we are truly delighted to hear that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
Thank you very much for your feedback and we are truly delighted to hear that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
Written by a customer while visiting sony.com