Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.6
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
42
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
17
53%of customers recommend this product.
(
34 out of
64)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted by: Kmwalsh
Gender:Male
Verified Purchase:Yes
I bought my headhphones a few months ago. The sound quality is great, but the microphone for phone calls is very bad. Everyone I talk to on a call complains that I sound very muffled and they cannot hear what I'm saying. Does not matter if I'm in a totally quite room or in a busy area. Unfortunately they are unusable for phone calls which for the price of the headphone is unacceptable.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 11, 2023
Hi Kmwalsh,
We are sorry to hear that you are having a microphone issue with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. Please make sure the firmware of your earbuds is updated to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm5/software/00296561. To further isolate and hopefully resolve this issue, we can follow the suggestions from this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Vincent
We are sorry to hear that you are having a microphone issue with your Sony wireless in-ear headphones. This is definitely not the customer experience we want you to have. Please make sure the firmware of your earbuds is updated to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm5/software/00296561. To further isolate and hopefully resolve this issue, we can follow the suggestions from this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Sincerely,
Vincent
Written by a customer while visiting sony.com
Posted by: Aly K
Verified Purchase:Yes
I love these earbuds. Great sound and noise cancelling. But do NOT clean the foam nibs with an Alcohol prep pad because they DISINTEGRATE! Mine were ruined and I need to get more.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 3, 2024
Hi Aly K,
Thank you for purchasing our WF1000XM5 and for sharing your experience. We are happy you are pleased with audio quality and noise canceling capability of our XM5. We regret to hear what happened with the foam nibs after you cleaned them. Please allow us to help you in maintaining your XM5. Here are the links for the online Help Guide to help you properly clean and maintain your XM5.
Maintenance
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000784826.html
Precautions
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780004.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
Thank you for purchasing our WF1000XM5 and for sharing your experience. We are happy you are pleased with audio quality and noise canceling capability of our XM5. We regret to hear what happened with the foam nibs after you cleaned them. Please allow us to help you in maintaining your XM5. Here are the links for the online Help Guide to help you properly clean and maintain your XM5.
Maintenance
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000784826.html
Precautions
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780004.html
The WF1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! - Marco
Written by a customer while visiting sony.com
Posted by: ArrowJ
Gender:Male
Verified Purchase:Yes
I was going to purchase the Samsung Buds 2 Pro as I use a Samsung phone. After discovering that some of the features of the Buds 2 Pro are locked into Samsung's ecosystem (which is not a bad ecosystem per se), I decided to keep looking. The XM5 buds have a sound I believe is better than my wife's AirPods, ANC that is right on the edge of equal, are more comfortable to my ears, and work seamlessly with my Android phone. If I used iOS, I would still buy the XM5, as Apple locks many of its features into its walled garden as well. I want products that work no matter what device I pick up. I would like to see integrations with more services such as YouTube Music, Audible, Apple Music, etc. The case lid is too easy to open for my liking.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 7, 2024
Hi ArrowJ, Thanks for sharing your awesome experience with your new Sony WF-1000XM5 wireless noise canceling headphones. We are glad that you like the features and capabilities fo your new earbuds. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: Nickitaak
Gender:Male
Verified Purchase:Yes
Not sure whether it’s just because apple put in more R&D but their transparency mode is so much better than Sonys but there was a significant improvement over the mark 4s. I also hate how there’s a delay from input to output when using the tap features in both headphones. Been using the xm4 since 2022 and it’s the same inconvenience with the delay with both models so I really wish Sony could come with an update or something to improve on that. Otherwise a flawless headphone, able to compete and beat most over headphones, and just crushes the in ear competition by miles. Super happy with the purchase, will never choose anything besides Sony for quality sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 19, 2024
Hi Nickitaak,
Thank you for your time writing this review. We are very grateful that you like the WF1000XM5 headphones. Sony values customers opinion as we always strive to provide the best experience possible. We also appreciate your feedback with regard the transparency mode. For optimum performance, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Also, by adjusting the settings and ensuring proper fit, you can achieve a satisfactory experience.
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image or a slight delay occurs in the receiving end when making calls or during music playback. For reference: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780004.html?search=delay
Your insights are important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
Thank you for your time writing this review. We are very grateful that you like the WF1000XM5 headphones. Sony values customers opinion as we always strive to provide the best experience possible. We also appreciate your feedback with regard the transparency mode. For optimum performance, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Also, by adjusting the settings and ensuring proper fit, you can achieve a satisfactory experience.
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image or a slight delay occurs in the receiving end when making calls or during music playback. For reference: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780004.html?search=delay
Your insights are important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Kake1989
Gender:Male
Verified Purchase:Yes
Since I relieved these headphones I've been totally satisfied nothing to complain about as of yet lololololol
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 25, 2024
Hi Kake1989,
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: 80wald
Gender:Male
Verified Purchase:Yes
Great noise cancelling, great Battery life, great fit and just a great all-around ear bud!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 30, 2024
Hi 80wald, Perfect! We're thrilled to hear that you're enjoying the superb noise canceling feature, excellent battery life, great fit, and overall performance of your Sony WF-1000XM5. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
AMAZING
on February 7, 2024
Posted by: andrewb108
[This review was collected as part of a promotion.] If you’ve used any kind or earbud in the past throw them away. These Sony earbuds are the only thing I will ever listen music to, watch movies on, or play games with. The sound quality is amazing and the ability to adjust your preferred equalizer is a bonus. The fit is just right and comfortable for long lasting wearability with the ear irritation. These are the best product I have ever used and will buy some for all my family and friends.
Written by a customer while visiting influenster.com
Customer Rating
5
Comfortably stays in place
on February 8, 2024
Posted by: rhymeswithclouds
[This review was collected as part of a promotion.] Okay, the packaging was awesome. It felt like I was getting a fancy pr package like the online influences.
The earbuds are awesome. Super easy to pair with my phone straight out of the box. They sound great and are noise canceling. They are very comfortable. I usually have issues with earbuds. I guess I have weird shaped ears. They also fit into my ears well and don't fall out from simple movements. Overall, I'm very happy with these!
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi rhymeswithclouds,
Amazing! We're thrilled that you like the packaging, connectivity, sound quality, noise canceling function, comfort, and fit of the headphones. Thank you for choosing Sony!
-Ralph
Amazing! We're thrilled that you like the packaging, connectivity, sound quality, noise canceling function, comfort, and fit of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting influenster.com