Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.6
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
42
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
16
54%of customers recommend this product.
(
34 out of
63)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted by: Nickitaak
Gender:Male
Verified Purchase:Yes
Not sure whether it’s just because apple put in more R&D but their transparency mode is so much better than Sonys but there was a significant improvement over the mark 4s. I also hate how there’s a delay from input to output when using the tap features in both headphones. Been using the xm4 since 2022 and it’s the same inconvenience with the delay with both models so I really wish Sony could come with an update or something to improve on that. Otherwise a flawless headphone, able to compete and beat most over headphones, and just crushes the in ear competition by miles. Super happy with the purchase, will never choose anything besides Sony for quality sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 19, 2024
Hi Nickitaak,
Thank you for your time writing this review. We are very grateful that you like the WF1000XM5 headphones. Sony values customers opinion as we always strive to provide the best experience possible. We also appreciate your feedback with regard the transparency mode. For optimum performance, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Also, by adjusting the settings and ensuring proper fit, you can achieve a satisfactory experience.
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image or a slight delay occurs in the receiving end when making calls or during music playback. For reference: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780004.html?search=delay
Your insights are important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
Thank you for your time writing this review. We are very grateful that you like the WF1000XM5 headphones. Sony values customers opinion as we always strive to provide the best experience possible. We also appreciate your feedback with regard the transparency mode. For optimum performance, please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Also, by adjusting the settings and ensuring proper fit, you can achieve a satisfactory experience.
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image or a slight delay occurs in the receiving end when making calls or during music playback. For reference: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000780004.html?search=delay
Your insights are important to us as we work to meet and exceed your expectations. Thanks again for purchasing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Kake1989
Gender:Male
Verified Purchase:Yes
Since I relieved these headphones I've been totally satisfied nothing to complain about as of yet lololololol
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 25, 2024
Hi Kake1989,
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: 80wald
Gender:Male
Verified Purchase:Yes
Great noise cancelling, great Battery life, great fit and just a great all-around ear bud!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 30, 2024
Hi 80wald, Perfect! We're thrilled to hear that you're enjoying the superb noise canceling feature, excellent battery life, great fit, and overall performance of your Sony WF-1000XM5. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
AMAZING
on February 7, 2024
Posted by: andrewb108
[This review was collected as part of a promotion.] If you’ve used any kind or earbud in the past throw them away. These Sony earbuds are the only thing I will ever listen music to, watch movies on, or play games with. The sound quality is amazing and the ability to adjust your preferred equalizer is a bonus. The fit is just right and comfortable for long lasting wearability with the ear irritation. These are the best product I have ever used and will buy some for all my family and friends.
Written by a customer while visiting influenster.com
Customer Rating
5
Comfortably stays in place
on February 8, 2024
Posted by: rhymeswithclouds
[This review was collected as part of a promotion.] Okay, the packaging was awesome. It felt like I was getting a fancy pr package like the online influences.
The earbuds are awesome. Super easy to pair with my phone straight out of the box. They sound great and are noise canceling. They are very comfortable. I usually have issues with earbuds. I guess I have weird shaped ears. They also fit into my ears well and don't fall out from simple movements. Overall, I'm very happy with these!
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi rhymeswithclouds,
Amazing! We're thrilled that you like the packaging, connectivity, sound quality, noise canceling function, comfort, and fit of the headphones. Thank you for choosing Sony!
-Ralph
Amazing! We're thrilled that you like the packaging, connectivity, sound quality, noise canceling function, comfort, and fit of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting influenster.com
Customer Rating
5
Great sound
on February 8, 2024
Posted by: kimberlyc361
[This review was collected as part of a promotion.] Love the ear buds. They are perfect size and come with different ear tips for all sizes of ear canals. Super easy to set up and come charges.
The sound is great clarity.
The sound is great clarity.
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi kimberlyc361,
Great! We're glad that you like the size, design, sound quality, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Great! We're glad that you like the size, design, sound quality, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting influenster.com
Customer Rating
5
Music to my ears
on February 8, 2024
Posted by: doniciam
[This review was collected as part of a promotion.] I have been wanting some wireless headbands for a long time. But I could not find the right ones for me. These came just in time. I love the box and how they presented the product. They come with different size ear bud covers and also provide simple instructions. I am so enjoying these Sony earbuds. I like how you can make them noise canceling if you have background noise. I truly recommend it. The sound and phone calls are awesome.
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi doniciam, great! We're glad you like our product! Thanks for choosing Sony. ~Earl
Written by a customer while visiting influenster.com
Customer Rating
5
The best earbuds headphones ever!
on February 8, 2024
Posted by: se33
[This review was collected as part of a promotion.] I just received it! And It is the best wireless earbud I ever had! It had amazing sound quality. It look very classy and elegant. The sound quality is top notch. If you want a good quality wireless earbuds i would recommend it. It is noise canceling as mentioned and very easy to travel with. It comes with different sizes of earbuds
according to ear shape as well as a charger cord!
according to ear shape as well as a charger cord!
Response from influenster.comBy Sony North America Customer Support, February 10, 2024
Hi Se33, That's cool! We are thrilled to hear you feel the WF-1000XM5 is the best sounding wireless earbud headphones that you've owned and you are enjoying excellent noise cancellation, incredible audio, and overall features. We hope you enjoy the WF-1000XM5, not only as noise canceling music listening devices, but as communication tools. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
Written by a customer while visiting influenster.com