Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
14
4 Stars
6
3 Stars
5
2 Stars
8
1 Star
12
42%of customers recommend this product.
(
19 out of
45)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
1
Terrible
on April 14, 2026
Posted by: Taylor
from St. John's
I thought I would treat myself and spend a little more money on these. Since buying them last summer I have had nothing but endless connectivity issues, the noice cancelling is mediocre at best and the battery life is awful. I am coming from the Samsung Galaxy buds prom lineup and will without a doubt be going back. Do not buy any Sony products.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
DONT BUY THESE in 2026
on April 18, 2026
Posted by: Carlos
from Victoria
They are on sale because the foam on the earbuds has gone "stale", maybe all the great reviews were from when these were brand new, but they aren't new anymore, also they can't be use right of the box, if you want to properly use all the "features" of these earbuds, you need to install a sony app, create a sony account, agree to a bunch of spam and even then, the earbuds still don't work as intended.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
The foam on these is too old now
on April 28, 2026
Posted by: Carlos
from Victoria
Because these are now over 2 years old, the foam on these earbuds is too old now, making them feel like sand or dust on your ears. Also even if you manage to get a set that is not too old, to use these you need to install at least a couple apps and these apps are not easy to use either, a lot to configure and set up, it's definetly not an out of box ready to use product.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
The best noise cancelling and sound quality.
on May 2, 2026
Posted by: Alex
from Richmond
It would be great if there is a way to track the earbuds if they are missing.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Black Magic
on May 4, 2026
Posted by: Duane
from Nanaimo
Upgraded from XM5, reviews online undersell the difference between XM5 and XM6, ANC is spooky good. Sound stage is some how better. Better bass response, high end as well. AND THR FIT IS WAY BETTER.
Amazing.
Amazing.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca