Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.1
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
15
4 Stars
6
3 Stars
6
2 Stars
9
1 Star
12
44%of customers recommend this product.
(
21 out of
48)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
5
Windy Day Phone Calls Solved
on June 30, 2026
Posted by: DJ
from Toronto
I have an iPhone and loved the controls and fit on my old cheapo Sony buds. But I couldn’t make clean, clear phone calls on windy days outside. Now I can. Love these. Spoken word and music sound great as well!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Black Magic
on May 4, 2026
Posted by: Duane
from Nanaimo
Upgraded from XM5, reviews online undersell the difference between XM5 and XM6, ANC is spooky good. Sound stage is some how better. Better bass response, high end as well. AND THR FIT IS WAY BETTER.
Amazing.
Amazing.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
4
The best noise cancelling and sound quality.
on May 2, 2026
Posted by: Alex
from Richmond
It would be great if there is a way to track the earbuds if they are missing.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
The foam on these is too old now
on April 28, 2026
Posted by: Carlos
from Victoria
Because these are now over 2 years old, the foam on these earbuds is too old now, making them feel like sand or dust on your ears. Also even if you manage to get a set that is not too old, to use these you need to install at least a couple apps and these apps are not easy to use either, a lot to configure and set up, it's definetly not an out of box ready to use product.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
DONT BUY THESE in 2026
on April 18, 2026
Posted by: Carlos
from Victoria
They are on sale because the foam on the earbuds has gone "stale", maybe all the great reviews were from when these were brand new, but they aren't new anymore, also they can't be use right of the box, if you want to properly use all the "features" of these earbuds, you need to install a sony app, create a sony account, agree to a bunch of spam and even then, the earbuds still don't work as intended.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Terrible
on April 14, 2026
Posted by: Taylor
from St. John's
I thought I would treat myself and spend a little more money on these. Since buying them last summer I have had nothing but endless connectivity issues, the noice cancelling is mediocre at best and the battery life is awful. I am coming from the Samsung Galaxy buds prom lineup and will without a doubt be going back. Do not buy any Sony products.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Would not recommend
on February 26, 2026
Posted by: Beth
from Vancouver
I have had these earbuds for just over a year and chose them for the noise cancelling and decent mic for using on work calls. The foam ear buds are peeling now. Its difficult to change the volume since you have to tap the ear bud 4 times to change the volume and it doesn't always recognize the taps. When I work out with these I'll accidently brush the headphone and it'll skip or pause my music. When I'm outside and taking a phone call I'm told I sound muffled or far away. I mainly use these for work and they're okay for that but would appreciate if I could use for phone calls while walking. As of yesterday, my right earbud has no sound. I see online that many people have had this issue with no resolution. I've tried many things to resolve it and nothing has worked. I had some basic JLab earbuds previously that never failed so I don't understand why these are failing already. WOULD NOT RECOMMEND.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Great sound and ANC, but have connection problems.
on February 17, 2026
Posted by: Nick
from Barrie
Purchased these because I lost my Samsung earbuds. Got them on sale during the Christmas seasons and I'm glad I didn't pay full price, but I still feel like I wasted money.
These have good audio and probably the best ANC for a wireless earbud, but the connection is CONSTANTLY dropping from one earbud or the other. These are the only bluetooth devices that have connection drops with my phone. It happens so frequently that it makes these just about unusable.
I would no recommend buying these.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca