Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.1
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
8
1 Star
9
42%of customers recommend this product.
(
17 out of
40)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
4
OK but could be better
on February 12, 2024
Posted by: Robert
from Montreal
I just got these, I also have AirPods last generation.
I bought the Sony for my workout, because the AirPods aren't stable they fall, I just hated the concept. So the Sony are more stable like my old Samsung Buds.
So the sound is good, but I tried both at the same time, and the AirPods win, the sound quality is way higher than the Sony.
So overall I am disappointed for 350$+TX I was expecting something amazing, and I got something :-/
I bought the Sony for my workout, because the AirPods aren't stable they fall, I just hated the concept. So the Sony are more stable like my old Samsung Buds.
So the sound is good, but I tried both at the same time, and the AirPods win, the sound quality is way higher than the Sony.
So overall I am disappointed for 350$+TX I was expecting something amazing, and I got something :-/
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
best earbuds I own!
on April 11, 2024
Posted by: Paul
from Ontario, Canada
After a bit of confusion initially trying to get them to pair up with my TV. They have worked great. I also own the XM4 earbuds and the 5s give me a better overall sound
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Good But
on May 15, 2024
Posted by: Audiophile
from Calgary AB
If you use an iPhone, don’t buy these. The app is not intuitive or user friendly. The sound output and battery life are amazing, but the microphones are just horrible. My unit had connectivity issues with the iPhone when walking with the phone in my pocket. This used to happen 10 years ago with BT1.0 or 2.0 devices. Not acceptable for the price.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Known battery issues, do not buy
on June 29, 2024
Posted by: M
from Canada
You would be better off buying the previous generation, but really you would be best off not purchasing Sony headphones as they are prone to hardware failure that is outside of user control.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
SonyWF1000xm5/B
on July 15, 2024
Posted by: SB
from Jyvaskyla
I bought these after research and overall have been disappointed. My reason is primarily that as I grow older my hearing is fading and even with the custom equalizer, the clarity does not macth the former earbuds from Bose or Marshall. The app works well and it offers ease of use which is excellent. The ear buds themselves fit fine and have the usual assortment of in ear pieces to allow a person to adapt to the shape of their ear. I am sure that they are excellent for people with perfect hearing but for those of us that have diminished hearing capacity, I recommend Bose or Marshall for both quality and value for money.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
A Great Sounding Pair of Ear Buds
on August 24, 2024
Posted by: Matt
from Ontario
Pro:
- Seamless connection to iPhone, immediate connection as soon as the ear bud is removed from the case.
- AMAZING sound quality, very useful ambient sound mode, effective ANC.
- Convenient tap controls on the buds.
- Small, compact charging case.
- Incredibly light and comfortable.
- Great battery life.
- Comfortable memory foam tips - multiple size options.
- EQ settings on Sony’s app - simple, yet very effective custom EQ settings.
- Seamless connection to iPhone, immediate connection as soon as the ear bud is removed from the case.
- AMAZING sound quality, very useful ambient sound mode, effective ANC.
- Convenient tap controls on the buds.
- Small, compact charging case.
- Incredibly light and comfortable.
- Great battery life.
- Comfortable memory foam tips - multiple size options.
- EQ settings on Sony’s app - simple, yet very effective custom EQ settings.
Cons:
- Glossy plastic surface can cause the buds to come slightly loose at times - does not include any foam/silicone sleeves to help secure the buds in place.
- Sometimes the ear buds won’t connect to the app - can be resolved by putting the buds back in the case, then taking them out (this is a minor inconvenience).
- Higher price.
- Glossy plastic surface can cause the buds to come slightly loose at times - does not include any foam/silicone sleeves to help secure the buds in place.
- Sometimes the ear buds won’t connect to the app - can be resolved by putting the buds back in the case, then taking them out (this is a minor inconvenience).
- Higher price.
Overall:
- Definitely would recommend!
- Definitely would recommend!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
3
good overall, way overpriced
on November 18, 2024
Posted by: Dax
from Canada
Sound is nothing particular, very plain, not much bass. Not worth the bucks tbh.
Battery is great, interface is ok.
Impossible to change default behavior (ear through/sound canceling/off) with one or multiple ears.
They are both master so you can use only left or right.
switching between 2 devices works but it can be very tedious at time and you need to reset them.
all in all, I would not recommend it.
Battery is great, interface is ok.
Impossible to change default behavior (ear through/sound canceling/off) with one or multiple ears.
They are both master so you can use only left or right.
switching between 2 devices works but it can be very tedious at time and you need to reset them.
all in all, I would not recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Great earbuds, very comfortable
on November 25, 2024
Posted by: Voctovian
from Calgary
I really appreciate that I can use these for a 5 hour flight without my ears getting sore
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca