Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.1
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
15
4 Stars
6
3 Stars
6
2 Stars
9
1 Star
12
44%of customers recommend this product.
(
21 out of
48)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
1
Horrible durability
on January 20, 2026
Posted by: Alex
from Niagara Falls
I didn’t notice much of a difference in audio quality for the price and after 3 years of ownership, the earbuds fail to hold battery and earbuds cannot connect to the phone without the case being charged and near….. I know may headphone that can function when the case has no charge
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Prett Nice
on January 10, 2026
Posted by: Thomas
from Sunridge
Ive never had good quality wirlesw earphonea before so I decided to invest. All I can day is Im impressed. Love all the different features, excellent audio quality and they fit well in my ears! I think they are well worth the purchase.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Excellent sound poor fit
on January 7, 2026
Posted by: Bluey
from BC
The sound is excellent in these ear buds. The call quality is also very good. Unfortunately the foam tips are extremely stiff and uncomfortable. I was really looking forward to the combination of good anc and the foam tips as I wear earbuds for extended periods of time in loud environments. With the included tips the earbuds became very uncomfortable into painful after less than 20 minutes. I have put in a request for silicone tips but am worried those will reduce the passive sound isolation and reduce how well the earbuds stay in. Will update when they arrive. I know it’s impossible for hygiene reasons but it’s really too bad we can’t try earbuds on in the store or have a return option. Based on the fit and comfort I would either not have bought them or would return. Very uncomfortable.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Sony ear buds
on December 5, 2025
Posted by: Brian
from VICTORIA HARBOUR
Disappointed with sound and could not return very disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Good earbuds
on December 3, 2025
Posted by: rmwpg
from Manitoba
Haven’t tried these yet in the conditions I bought them for (twin prop plane travel…very noisy) but compared to my wf1000xm3’s, around the house, these cancel out much more noise. I like the form factor compared to the xm3 and the tiny charging case. So far so good.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Not as good as advertised!Don’t Waste Your Money!!
on December 2, 2025
Posted by: Pauly
from Sault Ste Marie
These earbuds were a huge letdown. The mic is terrible!!!!I literally have to switch off Bluetooth to take phone calls because people can’t hear me. The noise cancelling is nowhere near what Sony advertises, and the eartips started degrading after about a year. For this price, you’re far better off choosing something else!
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Great Buds
on November 17, 2025
Posted by: Jerry
from Victoria
Had the galaxy buds pro 3 before these and I like these so much more. Definitely worth the money.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Next level sound
on October 26, 2025
Posted by: Hedobum
from Vancouver
I've been using a low end pair of buds for the past year and I was sick of dealing with them falling out all the time and the sound was getting hissy, so I figured I would pull the trigger on these and treat myself...
The sound is AMAZING (but the bar was low).
These Sony buds fit near perfectly right out of the box and included 3 more tip sets. Once sealed, they blocked quite a bit of the ambient sound...when any tunes played, the ambient sound was near non-existent.
The spacial sound is awesome! True 360.
Deep, deep bass and sharp mid/highs. The sound is night and day from my previous pair. It's great hearing music at this quality now with a large variety of settings in the app to tweak the sound.
Love these things! Do NOT regret the cost at all!
The sound is AMAZING (but the bar was low).
These Sony buds fit near perfectly right out of the box and included 3 more tip sets. Once sealed, they blocked quite a bit of the ambient sound...when any tunes played, the ambient sound was near non-existent.
The spacial sound is awesome! True 360.
Deep, deep bass and sharp mid/highs. The sound is night and day from my previous pair. It's great hearing music at this quality now with a large variety of settings in the app to tweak the sound.
Love these things! Do NOT regret the cost at all!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca