Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.1
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
13
4 Stars
5
3 Stars
5
2 Stars
8
1 Star
9
42%of customers recommend this product.
(
17 out of
40)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
2
Not a good upgrade
on November 5, 2023
Posted by: Marco
from Montréal
Just bought these after using the xm3 for a couple of years. Was hoping for better battery life and some other feature upgrades with the xm5's. After using them for a few days, I'm actually considering returning them and using my xm3's until they are dead.
The good... battery life is much better and I like that the switching between NC modes is less intrusive but that's about all i can say.
The case looks and feels cheap. It's too small and it's awkward to put the buds inside. The xm3s just slide in so nicely. The materials they used on the buds is also a cheap feel and look. Not liking the xm5 experience in the slightest. There is no led on the buds themselves anymore and once I didn't have the bud placed 100% correctly so it didn't charge. There is no feedback anywhere. Even the charging light turns off so you have no idea when it's finished. Who made these terrible choices??? Also, I'm already having problems getting the touch controls to work. Half of the time they don't respond. Rarely had this issue on the xm3s
Even at $100 off these are not worth it. As I said, I'm seriously considering returning them. The small upgrades are nice but the inconveniences and cheap materials are a turn off.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Happy to upgrade
on November 25, 2023
Posted by: Yu Chun
from Toronto
I have been Sony true wireless ANC earbuds for years, from WF-1000XM3 to XM5. Sound quality of Sony earbuds is already great. I don't think XM5 is much better than XM4 in terms of sound quality and ANC. However, I do like the new feature of XM5, which you can seamlessly switch connection with two device. It is connected to my iPhone and MacBook at the same time. I really love this feature.
Con: The earbuds are designed smaller than XM4. The body is quite slippery. It is easy to fall from your hand if not paying attention
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
It just hurts so bad my ears
on December 1, 2023
Posted by: Alex
from Toronto
I bought these yesterday and I already hate them with the intensity of a thousand suns… gosh! These have serious design flaws! I changed the rubber thing sizes, but it just hurts! I cannot wear them for more than one hour that I feel my ears are going to fall!
Unbelievable that I have nothing else to do with them, since best buy won’t exchange for another thing… I don’t even need a refund, I just want to get rid of this crap!
Unbelievable that I have nothing else to do with them, since best buy won’t exchange for another thing… I don’t even need a refund, I just want to get rid of this crap!
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Awesome quality
on December 5, 2023
Posted by: Viswa
from Toronto
Earphones are worth every penny , but the only thing is you gotta know how to use them. They're easy to set up for basic use you wanna use it to it's full potential you gotta spend some time on it and set everything into your way so that you get the best personal experience. Overall they're a good product over any other earphones at that price. The sound quality , call quality and the noise cancellation are at best I've ever experienced .
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Simply Not good
on December 18, 2023
Posted by: V
from Gatineai
Terrible earphones. They dont fit, dont connect well and cost a lot for nothing
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Noise cancellation didn’t work
on December 30, 2023
Posted by: Marko
from Toronto
The sound was fantastic. Foam eat tips were not as comfortable as silicon but apparently worth it for sound quality. However the noise cancellation did not work. Flipping between OFF and NOISE CANCELATION did not make any difference. I compared it with my AirPods Pro to be certain. Best Buy was nice enough to let me return them even though they were opened. Hopefully it was just a fluke manufacturing defect but I didn’t get another pair to find out.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
3
Not worth the money.
on January 12, 2024
Posted by: asdf
from winnipeg
Bought these after a horrible experience with bose. These are only marginally better and I have cutouts every day. One ear bud just stops and goes dead and I have to put them in the case for a bit to reconnect. The battery is not dead. Usually it is the right one but lately the left has been doing it a lot as well so it's getting worse.
They sound great but don't always work. I wish more reviews focused more on reliability than sound.
They sound great but don't always work. I wish more reviews focused more on reliability than sound.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Buyer beware. Battery sucks
on January 31, 2024
Posted by: Ramo
from Mississauga
I have had these since launch and the worst pair of earbuds I have ever owned. I owned Jabra's before this, and they were significantly better. Even the software for Sony sucks. The battery life initially was good but as of today, I get 40 mins use out of them. Save your money and spend it on something that works. These earbuds are defective junk.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca