Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.5
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
42
4 Stars
10
3 Stars
11
2 Stars
12
1 Star
18
50%of customers recommend this product.
(
34 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted by: DWrek
Gender:Male
Verified Purchase:Yes
I’ve had these headphones for almost a month and I’ll take them over the Airpods Pro and I even have an iPhone. Don’t get me wrong the Airpods Pro hold up but Sony headphones have a better overall performance & quality into the headphones. Guides you to what’s the best suggested apps to use for best audio quality for your headphones. I really enjoy them a lot, including the audio automatically adjusting to your surroundings whatever room you go into. Also good for parents for when you’re not tryna have the noise cancellation or for when you are ^_^
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 18, 2023
Hi DWrek, We're pleased to hear that you are enjoying the overall performance & quality. The WF-1000XM5 feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favourite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Sam W
Gender:Male
Verified Purchase:Yes
These are some of the best sounding ear buds I have used, they’re comfortable and hold a very long charge when in use. I have to play with them a bit more to find out all of its features but as of right now I’m very happy with the product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 11, 2023
Hi Sam W,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the review and we're glad to hear that you like the sound quality, comfortable design and battery performance of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We're glad that you're happy with your purchase and thank you for choosing Sony!
-David
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the review and we're glad to hear that you like the sound quality, comfortable design and battery performance of the headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best truly wireless noise-canceling performance on the market. With a specially designed driver unit, for wide frequency production, deep bass and clear vocals, these headphones are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. We're glad that you're happy with your purchase and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Customer Rating
3
Did I Get A Defective Pair?
on August 28, 2023
Posted by: Robert4
Gender:Male
I'm disappointed with the performance of the WF-1000MX5 in crowded areas.
For context, I had been using the Galaxy Buds Pro (I mostly used those at the gym). I also had been using the Sennheiser IE 300 (exclusively at home or out running errands).
I owned the WF-1000XM4 previously (I lost that pair, unfortunately). Those were my all-around earbuds. Their sound quality was good enough for me to use them at home or out and about and the ANC made them great for the gym.
Positive Features
The main reasons I decided to buy these earbuds were the sound quality and the ANC. Those features are great.
The ANC does not block all external noise—the technology is not there yet, so take the marketing with a grain of salt—but it is an upgrade from my Galaxy Buds Pro. It has been a while since I last used the WF-1000XM4, but I would say it is an improvement from that model as well.
The sound quality is great. I'm not an audiophile by any means, but I can't complain. I only had to tweak the EQ a little to get the sound profile I prefer.
Issues I Have Encountered
I have had terrible connection issues at my gym, even when my phone is nearby. To be blunt, it has been an extremely annoying experience. When I listen to music, they start to "glitch". I would be listening to a song and suddenly one of the earbuds skips playback for a split second. The earbuds take turns doing that for some reason, which is distracting and bothersome.
It seems to happen more often in some sections of the gym than others. I have had that issue a couple of times at home, but it's not nearly as frequent (or annoying). I have never had any issues with the Galaxy Buds Pro at that gym. I only recall one incident when the WF-1000XM4 did something similar, but it was good after I initialized them.
Things I have tried to solve this issue—with no success so far:
- I have initialized the earbuds a few times.
- I have reset the earbuds a couple of times using the case.
- I have played around with the features on the app (prioritized a stable connection, disabled DSEE Extreme, speak-to-chat, the voice assistant, the touch sensor function, head gestures...)
- I have also played around with the Bluetooth settings on my phone (tested different audio codecs, unpaired the earbuds, tried changing some features in the developer settings...).
- I found the following troubleshooting guide by Sony, but it has not helped so far: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
- I have reset the earbuds a couple of times using the case.
- I have played around with the features on the app (prioritized a stable connection, disabled DSEE Extreme, speak-to-chat, the voice assistant, the touch sensor function, head gestures...)
- I have also played around with the Bluetooth settings on my phone (tested different audio codecs, unpaired the earbuds, tried changing some features in the developer settings...).
- I found the following troubleshooting guide by Sony, but it has not helped so far: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779959.html
I can't tell if it is a software or hardware issue. I have the 2.0.1 version of the software at the moment. Hopefully, it's a software issue that they can solve with an update.
Now into a minor issue, the volume control. I can change the step volume on my phone—adjust the rate at which the volume is changed. Mine is set to 1 step (ie. when I turn the volume up it goes from 47 to 48 instead of from 47 to 52). This allows me to find my preferred volume for whatever I'm listening to. For some reason, these earbuds do not respond to that setting. So, I often find myself listening at a higher or lower volume than I would want. I had the same issue with the WF-1000XM4 model, but have not had it with any other pair. It's a minor annoyance, I honestly do not know if it is a software issue, but I'm hopeful (or delusional) that it is something they can fix.
Suggestions
I would rather be able to create and save different settings as "modes" to choose from instead of having the app decide for me with the adaptive sound control feature.
I would love to be able to customize the touch sensor functions instead of having to choose from the presets.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 30, 2023
Hello Robert4,
Thank you for your time writing this review and for sharing your experience. While we're happy that you like the sound quality and ANC feature of the WF1000XM5, we're sorry to hear that you are having some connection issues with headphone especially when you are inside the gym. We also want to thank you for taking the initiative to troubleshoot the unit using our Help Guide. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF1000XM5:
If you have any questions or need any assistance, you can reach out to one of our agents through this link:
https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Thank you for sharing your feedback.
Regards,
Marco
Thank you for your time writing this review and for sharing your experience. While we're happy that you like the sound quality and ANC feature of the WF1000XM5, we're sorry to hear that you are having some connection issues with headphone especially when you are inside the gym. We also want to thank you for taking the initiative to troubleshoot the unit using our Help Guide. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WF1000XM5:
If you have any questions or need any assistance, you can reach out to one of our agents through this link:
https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Thank you for sharing your feedback.
Regards,
Marco
Written by a customer while visiting sony.com
Customer Rating
5
Perfect Earbuds
on August 5, 2023
Posted by: Boomerang99
Gender:Male
These earbuds are the best so far compared to the others that I have owned. Sound is perfect. They fit my ears well. The Bluetooth has multi-connection which is awesome. Highly recommended.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 8, 2023
Hi Boomerang99 We're pleased to hear that you are enjoying the sound quality, fit, and features. The WF-1000XM5 feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favourite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Jmac68
Gender:Male
Verified Purchase:Yes
These buds are by far the best out there. I had the 1000xm4's and they were great but Sony somehow improves on those because these are absolutely awesome!!! The sound quality is probably the best I've heard. The ANC feature is the best I've heard. Battery life is unbelievable. Sony checked all the boxes here.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2023
Hi Jmac68, We are glad that you are happy with your best noise canceling in-ear headphones. Our WF-1000XM5 n-ear headphones have two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and noise isolation earbud tips. You will experience richer vocals and enhanced fine details, with the Dynamic Driver X driver unit. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com