Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.6
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
42
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
17
53%of customers recommend this product.
(
34 out of
64)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
1
Very disappointed!
on February 23, 2026
Posted by: Tree45
Gender:Male
My experience with the headphones was bad. It was the opposite of what I saw in that videos. I had high expectations but it didn't work how it was supposed. It does have goos noise cancelation but when I talk the people on the other line couldn't hear a word I would say. It all came out muffled. It isn't practical to raise and lower volume, and what makes irritated is that I cant track them if they were to get lost which happened already once. I downloaded three different apps just to see which one was compatible with it and a way to track it but nothing worked. Overall, since they were sony i thought they'd be good but it looks like apple and Samsung are way better then the Sony wf-1000xm5
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, February 24, 2026
Hi Tree45,
We are sorry to hear that the WF-1000XM5 did not meet your expectations, especially regarding call quality and tracking. To ensure the best microphone performance, we recommend checking that the earbud tips provide a secure, airtight seal using the "Determining the Optimal Earbud Tips" test in the Sony | Sound Connect app. Additionally, please ensure your firmware is updated to the latest version, as we frequently release improvements for voice clarity.
For volume control, the WF-1000XM5 uses a "continuous tap" system: quickly tap the right earbud four or more times to increase volume, or the left earbud to decrease it. Regarding tracking, these earbuds support Google's Find My Device on Android; once paired via Google Fast Pair, they should automatically appear in that app for location tracking. We would like to help you resolve these issues—please reach out to our support team so we can assist you further.
Thanks for choosing Sony.
Best regards,
Eliab
We are sorry to hear that the WF-1000XM5 did not meet your expectations, especially regarding call quality and tracking. To ensure the best microphone performance, we recommend checking that the earbud tips provide a secure, airtight seal using the "Determining the Optimal Earbud Tips" test in the Sony | Sound Connect app. Additionally, please ensure your firmware is updated to the latest version, as we frequently release improvements for voice clarity.
For volume control, the WF-1000XM5 uses a "continuous tap" system: quickly tap the right earbud four or more times to increase volume, or the left earbud to decrease it. Regarding tracking, these earbuds support Google's Find My Device on Android; once paired via Google Fast Pair, they should automatically appear in that app for location tracking. We would like to help you resolve these issues—please reach out to our support team so we can assist you further.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
