Customer reviews from sony.com
Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
3.5
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
42
4 Stars
10
3 Stars
11
2 Stars
12
1 Star
18
50%of customers recommend this product.
(
34 out of
68)
Customer Reviews for Sony - Refurbished Excellent - WF-1000XM5 True Wireless Noise Cancelling Earbuds - Black
Posted by: Erinln74
Gender:Female
Verified Purchase:Yes
I bought this item 3 days ago and I can’t get over how comfortable they are as well as sounding amazing! I found AirPods would begin to hurt after a couple hours. I can use these all day and have no issues. I have had no issues with connecting to my iPhone and I wish I had found these earlier!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 10, 2023
Hi Erinln74,
Fantastic! You've made a great choice! We are truly happy to hear your satisfaction with the very comfortable fit design, exceptional sound, and superb performance of your new WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
Romeo
Fantastic! You've made a great choice! We are truly happy to hear your satisfaction with the very comfortable fit design, exceptional sound, and superb performance of your new WF-1000XM5. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for the perfect star review and for choosing Sony!
Romeo
Written by a customer while visiting sony.com
Posted by: JackSparrowID
Gender:Male
Verified Purchase:Yes
They are great and durable, great sound, got Noise Canceling
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2023
Hi JackSparrowID, Choosing these headphones will definitely be worth it! We're so glad that you purchase went well and you are enjoying everything about these great earbud headphones! The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-canceling performance on the market. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. For total convenience, the WF1000XM5 can be paired with two Bluetooth devices simultaneously so, when a call comes in, your headphones can automatically connect to the right one. With an IPX4 water resistance rating, splashes and sweat won’t stop these headphones – so you can keep moving to the music. Thank you for choosing Sony! ~Jess
Written by a customer while visiting sony.com
Customer Rating
3
Quality doesn't quite measure up to Apple's
on October 26, 2023
Posted by: Chehera
Gender:Male
I bought these to replace my 1st gen airpods pro since i had heard the sound quality was better than Apple's. While the sound was good (and i do like the ability to change EQ) a lot of the little things do not measure up. The case feels flimsy and breakable. Switching between paired devices is rather clunky. bluetooth connectivity isn't very good, it was getting spotty while i was walking with my phone in my hand. I will say i like the ability to change the volume from the buds themselves, but overall i expected better from this product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 27, 2023
Hi Chehera,
While we are glad to hear your satisfaction with the customizable sound settings through the Sony Headphones Connect app and control features of the WF-1000XM5, we are really sorry if you are experiencing issues. We greatly appreciate your feedback with the build quality of the charging case. As for switching between paired devices, if you are pertaining to the multipoint connection function of the headphones, please refer to the below:
When you connect the headset to 2 devices simultaneously with multipoint connection, depending on the connected device, the device may keep sending the silent signal even if the playback of the music or video is stopped. In this case, the headset remains connected with the device, and the connection may not be changed to another device. If the sound from the second device cannot be heard after the playback is stopped on the first device, operate in the following order and check whether the situation has improved.
• Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on.
• Stop the playback of the application on the first device.
• Shut down the application on the first device.
• Select the device you want to play from [Manage Connected Device] of [Device Currently Being Connected] on the “Sony | Headphones Connect” app, and then start playback.
And for the audio issue or sound cuts out issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00232102
If the issue persists, please refer to the following Help Guide links to refresh the content of your headphones:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
While we are glad to hear your satisfaction with the customizable sound settings through the Sony Headphones Connect app and control features of the WF-1000XM5, we are really sorry if you are experiencing issues. We greatly appreciate your feedback with the build quality of the charging case. As for switching between paired devices, if you are pertaining to the multipoint connection function of the headphones, please refer to the below:
When you connect the headset to 2 devices simultaneously with multipoint connection, depending on the connected device, the device may keep sending the silent signal even if the playback of the music or video is stopped. In this case, the headset remains connected with the device, and the connection may not be changed to another device. If the sound from the second device cannot be heard after the playback is stopped on the first device, operate in the following order and check whether the situation has improved.
• Check with the “Sony | Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on.
• Stop the playback of the application on the first device.
• Shut down the application on the first device.
• Select the device you want to play from [Manage Connected Device] of [Device Currently Being Connected] on the “Sony | Headphones Connect” app, and then start playback.
And for the audio issue or sound cuts out issue, the following article may help resolve this problem:
https://www.sony.com/electronics/support/articles/00232102
If the issue persists, please refer to the following Help Guide links to refresh the content of your headphones:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Ouattzana71
Gender:Male
Verified Purchase:Yes
I bought my earbuds few days ago wow !!!! Wow !!!! Wow. What a sound simply amazing I'm in love ❤️ with my sony earbuds. It worth its price and more.. Thank you Sony
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 29, 2023
Hi Ouattzana71,
Fabulous! We are very happy to know that you are well-pleased with the amazing performance and reasonable price of your new WF-1000XM5 Wireless Noise Canceling Headphones.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for sharing your awesome experience with the WF-1000XM5 and for choosing the best brand, Sony!
- Romeo
Fabulous! We are very happy to know that you are well-pleased with the amazing performance and reasonable price of your new WF-1000XM5 Wireless Noise Canceling Headphones.
The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you so much for sharing your awesome experience with the WF-1000XM5 and for choosing the best brand, Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: Jeffrey3465
Gender:Male
Verified Purchase:Yes
these are by far the best earbuds I have ever tried, I fell in love with my previous 1000xm4s and these are by far amazing, the battery life is incredible and so is the noise cancelling, I also love the new sound pressure system from the wf1000xm5 headphones being brought to these.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 25, 2023
Hi Jeffrey3465, Amazing! We're thrilled to hear that you like the battery life, noise cancelling, and audio quality. The WF-1000XM5 feature cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favourite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Magical
on September 20, 2023
Posted by: tuxxreviews
Gender:Male
While I normally suggest wearing wired headphones but the best listening experence these are really good... like REALLY REALLY GOOD! I use earbuds when riding on my scooter with an extremly loud muffer and this NC can kill the that sound. Its amazing and unexpected. Full review on Tuxx Reviews You Tube
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 22, 2023
Hi tuxxreviews,
Fabulous! You've made a great choice! We are truly delighted to know your satisfaction with the amazing performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for sharing your awesome experience with our product and for choosing Sony!
- Romeo
Fabulous! You've made a great choice! We are truly delighted to know your satisfaction with the amazing performance of these headphones. The WF-1000XM5 features cutting-edge technology to deliver premium sound quality and the best noise-cancelling performance on the market. Real-time audio processors and high-performance mics power the specially designed driver unit, for wide frequency reproduction, deep bass and clear vocals. They are designed to immerse you in a sound so good, it feels like you’re in the studio with your favorite artists. The WF-1000XM5 headphones raise the bar for distraction-free listening and clarity.
Thank you very much for sharing your awesome experience with our product and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: zzzsai
Gender:Male
Verified Purchase:Yes
I owned every single sony wireless earbud.
And i have the same problem with all of them. I couldn't track the earbud when it is closed. Samsung lets you track the earbud why not sony give the same capability to track the earbud when the case is closed or when the ear buds are misplaced somewhere.
The earbuds plugs are so hard. According to me, they are such a setback. There is lot of air that goes in. It does not give me a good blockage of external noise. I have tried moving across the ear buds.
The clarity still is not part with few 300 dollar earbuds. Like B&W earbuds.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 21, 2023
Hi zzzsai,
Thank you for sharing your experience with our product. We regret to know that our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your feedback with the tracking function and we apologize if these headphones don't support it. As for the fit, our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilizing extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
As for the noise canceling, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00298372
I hope this helps.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Thank you for sharing your experience with our product. We regret to know that our WF-1000XM5 didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your feedback with the tracking function and we apologize if these headphones don't support it. As for the fit, our WF-1000XM5 earbuds feature a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. We’ve designed the WF-1000XM5 utilizing extensive ear-shape data collated since introducing the world’s first in-ear headphones in 1982. Our continuous evaluation of different ear shapes and sensitivities has helped us design an ideal earbud shape, secure and comfortable for almost everybody. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00262839
As for the noise canceling, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/articles/00298372
I hope this helps.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Yellownan617
Gender:Male
Verified Purchase:Yes
The sound quality doesn't seem to be that good as advertised from what the people that in talking to rely to me....they say I sound staticky when Talkin...idk if there's anything that can be done and they were 300 smh....
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 21, 2023
Hi Yellownan617,
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is definitely not the news we'd like to hear from you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. To troubleshoot your audio issues, please follow the steps on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
I hope this helps.
Should you need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
We are really sorry if our WF-1000XM5 didn't live up to your expectations. This is definitely not the news we'd like to hear from you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. To troubleshoot your audio issues, please follow the steps on these links:
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779956.html
https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000779964.html
I hope this helps.
Should you need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com