Customer reviews from jbl.com
JBL - Refurbished Excellent - TUNE520BT wireless on-ear headphones - 2024 - White
Average customer rating
4.2
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
61
4 Stars
18
3 Stars
5
2 Stars
6
1 Star
7
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Refurbished Excellent - TUNE520BT wireless on-ear headphones - 2024 - White
Customer Rating
5
Extremely Durable
on March 13, 2025
Posted by: KingAtriox
from Sai Kung, Hong Kong
I've had them for a few months now, and they have been really comfortable and has great volume.
Just earlier today, I got wacked in my face, and the headphones fell about 40-60 ft down a hill, to hit an escalator covering, then fell into a drain. I fished it out of the drain, and it came out with little to no damage. So, you could say it's very durable.
If you need headphones for anything, I recommend these ones.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Quality and Design!
on March 2, 2025
Posted by: bluey520
from Arima, Trinidad and Tobago
I received this product as a Christmas gift last year and I use them almost everyday since then. The battery life is awesome and sometimes I feel like I get more out of it than was advertised. I love the multipoint feature and quick charge as well and the colour (blue) is beautiful. A small gripe I have is that the band can be slightly uncomfortable on my ears if I wear them for too long. Outside of that the headphones are generally comfortable and have great sound quality. Would recommend!
Written by a customer while visiting jbl.com
Customer Rating
1
Not good
on February 8, 2025
Posted by: Hi guy
The only reason these are one star is because they are way to small and overpriced for the size and quality
Response from jbl.comBy Customer Support, February 8, 2025
Thanks for sharing your feedback on our JBL Tune 520BT. We value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Great headphones
on September 13, 2024
Posted by: Eric B 1
They came just how I ordered them personalized. Would recommend.
Written by a customer while visiting jbl.com
Customer Rating
5
Best bang for the buck
on August 6, 2024
Posted by: ruckus
from Chicago
I've had my pair for abt 3 years now. They're better than more expensive ones I've had. Battery life is fantastic, sounds good, padding is comfy and doesn't crack or flake. As a commuter with little kids, these have taken a beating - thrown into my work bag, diaper bag, back seat, you name it. The only negatives I've really had, is that it slips some when I've got my head down and sometimes the ear pads make my ears too toasty. But honestly, I've had JBL both on ear and ear buds, and I don't want anything else.
Written by a customer while visiting jbl.com
Customer Rating
2
on July 9, 2024
Posted by: WendyC
I love the headphones good quality but suddenly they stopped charging I even used a new charger but it didn't work. My headphones' lifespan probably ended but it said that they last longer than 4-6 years. But mine stopped for half a year, which is confusing. I was just wondering is that normal?
Response from jbl.comBy Customer Support, July 10, 2024
Thanks for your feedback. We're here to help. Here are some troubleshooting steps that can help isolate the issue with your JBL Tune 520BT. First, power cycle by pressing and holding the power button for 30 seconds while the unit is not plugged into a power source, to see if the unit will unlock, while it's extremely uncommon, try to use another wall outlet to be certain that the issue is not with the outlet then clean the charging port with compressed air.
If the power/battery light indicator is On, check the adapter and make sure that the rating is 5V/2.3A or higher. Next is reset, turn on the speaker then press and hold "Volume +" and "Volume -" for more than five seconds. The speaker will turn off, and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet to pair it again. If the issue remains, please contact us.
If the power/battery light indicator is On, check the adapter and make sure that the rating is 5V/2.3A or higher. Next is reset, turn on the speaker then press and hold "Volume +" and "Volume -" for more than five seconds. The speaker will turn off, and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet to pair it again. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Worst for Ipad Pro
on June 20, 2024
Posted by: MWQ1
from Uae
The worst… it’s a useless headset… actually a headache as iPad Pro frequently disconnects it….
Please don’t buy this junk
Response from jbl.comBy Customer Support, June 21, 2024
We're here to help with your JBL Tune 520BT. Please ensure it is within 10 feet of your device with a clear line of sight (no obstacles). Try to forget/unpair the headphones on your device and initiate a reset. To reset your headphones, press and hold the "Volume +" and "Volume -" buttons for more than 5 seconds. Reset will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. Lastly, try to connect the headphones to a different device (phone/tablet/music player) to determine if the issue lies with the headphones or the initial device you paired them with.
Written by a customer while visiting jbl.com
Customer Rating
5
Love it ❤❤❤
on April 1, 2024
Posted by: Kendra34
I bought this last weekend and it can in so fast 😆😆 I bought them cuz I was going on a plane and they worked perfectly I am very happy with this product it truly is a must buy!!
Written by a customer while visiting jbl.com