Customer reviews from jbl.com
JBL - Refurbished Excellent - TUNE520BT wireless on-ear headphones - 2024 - White
Average customer rating
4.2
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
61
4 Stars
18
3 Stars
5
2 Stars
6
1 Star
7
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Refurbished Excellent - TUNE520BT wireless on-ear headphones - 2024 - White
Customer Rating
2
It broke before the year ended
on September 11, 2026
Posted by: Bonk1094
Got this for Christmas last year, lasted until like 30 minutes ago. I recomend getting ones without plastic holding it together cause y'know... it snapped at the pointless spinny bit. Now if there is a way to fix it i'd gladly take it but if not dont get it.
Response from jbl.comBy Customer Support, September 12, 2026
Thank you for bringing this to our attention. We'd like to work with you directly to address the issue with your JBL Tune 520BT. Please contact us directly at https://support.jbl.com
Written by a customer while visiting jbl.com
Customer Rating
2
Didn't last long at all
on August 20, 2026
Posted by: RJIvy
from Compton, Ca
I got this for Christmas and only used a few times and now they don't work , they wont charge either., glad I didn't waste my money on them.
Response from jbl.comBy Customer Support, August 21, 2026
We're sorry to hear about that. Please try the following steps. Initiate a power cycle by pressing and holding the power button for 30 seconds while it is unplugged from a power source. Use a different charging cable/power adapter. Also, while it's uncommon, try a different wall outlet to be certain the issue is not with the outlet. Lastly, sand and dirt can get into the product's charging port. Clean the charging port with compressed air. Feel free to contact our customer support for further assistance. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
5
Satisfied customer
on August 18, 2026
Posted by: Anonymous
I am very satisfied with the product because it is so groovy.
Written by a customer while visiting jbl.com
Customer Rating
5
Incredible Headphones
on August 15, 2026
Posted by: Disnut
They are an excellent pair for the price I got them at. They lasted two years, when Ive never before these had a pair last longer than 3 months, theyre INCREDIBLY durable (Im clumsy and drop them often, from increasingly taller heights, and onto hard surfaces), and theyre VERY long lasting. One minute of charge gains me 30 minutes to an hour worth of listening. Definitely a product I'd buy again and again.
Written by a customer while visiting jbl.com
Customer Rating
4
Nice but not what I expected
on July 27, 2026
Posted by: Mount Moriah
I bought these headphones because my wired headphones were acting up, and they are amazing in every area except comfort. If you are going to be wearing these for long periods I would recommend getting bigger headphones, since the headphones press on the harder part of your ears. But other than that the battery, connection, sound, and weight are good.
Written by a customer while visiting jbl.com
Customer Rating
5
Number 1 headphones
on July 27, 2026
Posted by: PrettyLady hall2u
from Jacksonville, fl
I love my headphones the sound is the best…….ill give 10 stars if i could
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome earphones!
on July 22, 2026
Posted by: amikols
I bought these as a gift for girlfriend. I love her and she deserves the best quality headphones.
Written by a customer while visiting jbl.com
Customer Rating
1
Often unuseable
on July 20, 2026
Posted by: RM23
from Boston, MA
Got this as a present for Father's Day. Wore the JBL Tune 500bt for years and ive called them the best value for bluetooth headphones for a while now.
I wish I could say the same for the 520bt. Every single time I use them, songs will randomly change and the volume levels will change. I have to shut the headphones off and restart them EVERY. SINGLE. USE. Sometimes it fixes the issue, often times it does not. There are many times where they just aren't useable which is a shame given how awesome the 500bt set was. Those things worked perfectly, with every day use, for like 5 years for me. If these werent a gift, I probably wouldve thrown them away by now. Buy these at your own risk
Response from jbl.comBy Customer Support, July 21, 2026
Thanks for your feedback. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 520BT. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com