Customer reviews from jbl.com
JBL - Refurbished Excellent - TUNE520BT wireless on-ear headphones - 2024 - White
Average customer rating
4.2
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
61
4 Stars
18
3 Stars
5
2 Stars
6
1 Star
7
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Refurbished Excellent - TUNE520BT wireless on-ear headphones - 2024 - White
Customer Rating
5
Far better than I could've expected for the price.
on July 30, 2025
Posted by: Billisits
Pros: Not too complicated. Batteries last nearly forever. CHEAP.
Cons: Occasionally get uncomfortable. No headphone jack.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect with one minor flaw
on July 15, 2025
Posted by: Klaxx
These headphones are great. I have a really small head and struggle to find headsets that fit me and aren't meant for kids. They're super comfy and fit snug, I could wear these for a couple hours with no issue. If you have a bigger head, probably opt for something else as they won't fit you. The sound quality is great and I really enjoy that I can turn voice prompts off (personal preference, I prefer a noise to a voice when connecting and the sort). My literal only complaint would be that skip song is to hold the volume up button rather than double tap. Other than that, they're lovely.
Written by a customer while visiting jbl.com
Customer Rating
3
on May 23, 2025
Posted by: Mercedes369
This is headphone pair number 2 that I have blown in 4 months. If you listen with volume all the way up for about 60 days you will have a speaker that will be blown. Not made for loud use. Great quality otherwise.
Response from jbl.comBy Customer Support, Customer Support, May 23, 2025
This isn't the experience we want our customer's to have with our products. Our headphones have a one-year warranty. We'd like to assist you directly with the replacement of your JBL Tune 520BT. Please file a warranty claim on our website.
Written by a customer while visiting jbl.com
Customer Rating
5
Pass It On
on May 14, 2025
Posted by: Grandma Gayle
I was gifted this by my daughter a year ago. My husband was very ill and it gave me the opportunity to listen to books, music and podcasts without disturbing him. I was so thrilled with the comfort and quality that I purchased this one recently for my son who is also impressed with your product..it’s excellent!
Written by a customer while visiting jbl.com
Customer Rating
5
best purchase ever
on May 7, 2025
Posted by: 3kiddosmama
bought these as a gift for my daughter & she absolutely loves them! she found it hard to wear the ones that go into the ear vs. these that go over/on top of the ear. they are not too tight, are easy to size, fantastic battery life! the sound is phenomenal! no cords means it's easier to maneuver whatever you're doing. extremely pleased that I made this purchase - certainly not money wasted (plus they were on sale!!!)
1,000% satisfied
1,000% satisfied
Written by a customer while visiting jbl.com
Customer Rating
3
on May 1, 2025
Posted by: Fonseca
from Lisboa
Pois mesmo com o telemóvel com o som no máximo o som ficou baixo
Response from jbl.comBy Customer Support, May 3, 2025
Olá, Ricardo! Sentimos muito pela sua experiência e queremos ajudar você. Para entendermos melhor o que aconteceu, solicitamos algumas informações por e-mail e aguardamos seu retorno por lá. Permanecemos à disposição!
Written by a customer while visiting jbl.com
Customer Rating
5
Great battery and price!!
on April 20, 2025
Posted by: Papaw
I purchased these headphones in November of 2024 It is now April 2025 and I have not had to recharge them since day 1. I don’t use them everyday but I do use them 2-3 days a week usually for 2-3 hours at a time so the battery life is phenomenal. The blue tooth range is also great. I do feel like they could be a little bit bigger over the ears but for the price point the sound quality is amazing and with the app you can control the type of sound you prefer. They are definitely not noise reduction headphones but I wear mine when mowing and while running power tools in my shop and they work fine for me. I would definitely recommend these headphones at this price.
Written by a customer while visiting jbl.com
Customer Rating
3
Great
on March 26, 2025
Posted by: Mihir____25
Over the working is so good but my headphone is not working properly losing the connection and lagging in audio
Response from jbl.comBy Customer Support, March 28, 2025
Thank you for reaching out. We appreciate your feedback. Bluetooth, in a perfect environment, will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that there is something interfering with your wireless Bluetooth signal, causing these dropouts.
Try unpairing and then re-pairing your Bluetooth device, as the connection may have become corrupted. If this doesn’t solve the issue. Try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem.
If the issue is still not resolved, the last thing to try is a reset.
Turn the headphones on
Press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off and reboot to factory default.
For further assistance, please contact us.
Try unpairing and then re-pairing your Bluetooth device, as the connection may have become corrupted. If this doesn’t solve the issue. Try to connect the headphones to a different device (phone/tablet/music player) to see if it fixes the problem.
If the issue is still not resolved, the last thing to try is a reset.
Turn the headphones on
Press and hold "Volume +" and "Volume -" for more than 5 seconds.
The headphones will turn off and reboot to factory default.
For further assistance, please contact us.
Written by a customer while visiting jbl.com