Customer reviews from sony.com
Sony - Refurbished Excellent - WFC510 Truly Wireless Earbuds - White
Average customer rating
4
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
1
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for Sony - Refurbished Excellent - WFC510 Truly Wireless Earbuds - White
Customer Rating
1
Not long lasting
on June 4, 2025
Posted by: Nico0
I bought these earbuds around 3-4 months ago and they’ve already stopped working. I’ve taken great care of them, but the case is not charge for more than 30 seconds after being plugged in
No, I would not recommend this to a friend.
Response from sony.comBy Stephanie, Sony North America Customer Support, June 5, 2025
Hi Nico0, thank you for taking the time to share your experience with the WF-C510 earbuds. We sincerely apologize for the inconvenience you've encountered with your product. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
- Ensure that both the charging case and the earbuds' charging ports are clean. Dust and debris can prevent proper contact and charging.
- Charging may fail if the ambient temperature is outside the recommended range (15 °C to 35 °C or 59 °F to 95 °F). Make sure to charge the device within this temperature range.
- Test with another USB Type-C cable or try a different power source.
- Consider resetting and initializing the earbuds.
Reset: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614211.html
Initialization: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614210.html
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Stephanie
- Ensure that both the charging case and the earbuds' charging ports are clean. Dust and debris can prevent proper contact and charging.
- Charging may fail if the ambient temperature is outside the recommended range (15 °C to 35 °C or 59 °F to 95 °F). Make sure to charge the device within this temperature range.
- Test with another USB Type-C cable or try a different power source.
- Consider resetting and initializing the earbuds.
Reset: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614211.html
Initialization: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614210.html
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Customer Rating
4
Good design but harsh sound
on February 22, 2025
Posted by: habibii
from San Francisco, CA
Gender:Male
I bought this a week ago, the size and design attracted me along with the price. I tried every thing to set a good eq and sound setting for this earbud, but still the sound is too harsh and gives me headache and caused me even vertigo for a whole week. I was not able to go to work and drive.
Response from sony.comBy Sony North America Customer Support, February 23, 2025
Hi habibii,
We’re so sorry to hear about the issues you’ve faced with the sound quality and the discomfort it’s caused you. That’s definitely not what we want for our customers. It’s great that you were drawn to the size, design, and price, but we completely understand your frustration with the harsh sound and how it’s impacted your week. We’d love to help make this right for you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please make sure to follow the guide from this link:
https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001608561.html
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/articles/00015243
If you need our assistance regarding your product, Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Jess
We’re so sorry to hear about the issues you’ve faced with the sound quality and the discomfort it’s caused you. That’s definitely not what we want for our customers. It’s great that you were drawn to the size, design, and price, but we completely understand your frustration with the harsh sound and how it’s impacted your week. We’d love to help make this right for you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please make sure to follow the guide from this link:
https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001608561.html
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/articles/00015243
If you need our assistance regarding your product, Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Jess
Written by a customer while visiting sony.com
Posted by: wirey
from mountville PA.
Gender:Male
Verified Purchase:Yes
replaced a cheaper set . wish i had purchased these first . the sound is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 20, 2024
Hi wirey, We're delighted to hear that you are enjoying your new WF-C510 Truly Wireless Headphones. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Premium sound quality, comfort, and smart app
on September 12, 2024
Posted by: SmartDigital
from Toronto, Canada
Gender:Female
Verified Purchase:Yes
After testing the Sony WF-C510, I’m thoroughly impressed with their all-around performance and amazing sound quality that gives life to my preferred music - professional audio quality! In addition, the lightweight and compact design makes them incredibly comfortable for all-day wear, and they offer a fantastic listening experience, whether I’m working, exercising, or just relaxing.
One of my favorite features is the Sony app, which allows me to control multiple settings and fine-tune the sound to my liking. Whether I want deep bass for music or voice enhancement for calls or podcasts, the app gives me total control. Additionally, the Ambient Sound Mode helps me stay aware of my surroundings when I’m out and about. Everything can be controlled/customized.
These earbuds are my favorite, and I highly recommend them!
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, September 14, 2024
Hi SmartDigital,
That's awesome! We're glad to hear that you like the sound quality, comfortable and compact design of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
That's awesome! We're glad to hear that you like the sound quality, comfortable and compact design of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com