Customer reviews from sony.com
Sony - Refurbished Excellent - WFC510 Truly Wireless Earbuds - White
Average customer rating
4
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
7
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
1
57%of customers recommend this product.
(
4 out of
7)
Customer Reviews for Sony - Refurbished Excellent - WFC510 Truly Wireless Earbuds - White
Posted by: Danu21
Gender:Female
Verified Purchase:Yes
Hi, now that I have the hang of it. I really love these. I’ve never worn your phones before. However, and this has nothing to do with the product, but I think that you should let WALMART or whoever you sell your earplugs to know to tell me the customer that inside the box that I should save the box that people should SAVE THE BOX because there are additional sizes for the earplugs IN THE BOX! I am disabled so I have a helper and when my earplugs kept falling out, she said well did you try the different sizes and I said what sizes?! She said well they come with other sizes! They do I asked?! I saved the box only because I wanted to register them. What about the customers that don’t wanna register them and actually throw the box away? Then they’ve thrown away the other sizes that would help them to wear the earplugs properly. Anyway, I don’t know how you could solve this. Maybe Sony should include it on the outside of the box and in any instructions that you have. I guess that would be the best way. You should have it printed on the box! In the instructions! It’s such a waste and a disservice to your customers by not informing them (ME/ANYONE-ANY CUSTOMER) that you have included these additional sizes with their purchase IN THE BOX. Thank you for allowing me to give you this feedback. Aloha.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, June 15, 2026
Hello Danu21,
Thank you for choosing Sony!
We couldn’t be happier to hear that you are enjoying your WFC510 earbuds now that you’ve become familiar with them. We sincerely apologize for any inconvenience caused by the lack of clear information regarding the additional earplug sizes included in the box. Your insight on the importance of informing our customers is highly valuable. Your suggestion to clearly indicate this information on the box and in the instructions is thoughtful and practical, and we will ensure your feedback is shared with our team to improve communication. Thank you for taking the time to share your thoughts with us. It helps us enhance the experience for all our customers.
Best regards,
-Fred
Thank you for choosing Sony!
We couldn’t be happier to hear that you are enjoying your WFC510 earbuds now that you’ve become familiar with them. We sincerely apologize for any inconvenience caused by the lack of clear information regarding the additional earplug sizes included in the box. Your insight on the importance of informing our customers is highly valuable. Your suggestion to clearly indicate this information on the box and in the instructions is thoughtful and practical, and we will ensure your feedback is shared with our team to improve communication. Thank you for taking the time to share your thoughts with us. It helps us enhance the experience for all our customers.
Best regards,
-Fred
Written by a customer while visiting sony.com
Customer Rating
2
Clicking noise
on March 26, 2026
Posted by: Cary6
They click while I’m running and it drives me crazy. Changing earpiece sizes and adjusting doesn’t help at all. They also are difficult to connect to new devices and only store two devices at a time.
Response from sony.comBy Sony North America Support, March 27, 2026
Hi there,
We're sorry to hear about the clicking noise and the connection difficulties you're experiencing with your WF-C510. To address the clicking while running, please ensure the firmware is updated via the Sony | Sound Connect app, as this can often resolve acoustic artifacts. Regarding connectivity, these headphones support Multipoint connection for two devices simultaneously; to pair a new device beyond that, please ensure you are manually entering pairing mode by holding the buttons on both units for about 5 seconds. If the issue persists, resetting the earbuds to factory settings may help. You can find the specific steps for resetting and initializing here: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614210.html
Thanks for choosing Sony.
Best regards,
Eliab
We're sorry to hear about the clicking noise and the connection difficulties you're experiencing with your WF-C510. To address the clicking while running, please ensure the firmware is updated via the Sony | Sound Connect app, as this can often resolve acoustic artifacts. Regarding connectivity, these headphones support Multipoint connection for two devices simultaneously; to pair a new device beyond that, please ensure you are manually entering pairing mode by holding the buttons on both units for about 5 seconds. If the issue persists, resetting the earbuds to factory settings may help. You can find the specific steps for resetting and initializing here: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614210.html
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
5
5 star
on March 22, 2026
Posted by: Bobthegreat
from Charlotte NC
Gender:Male
Love that it has real buttons, no touch sensors. Love that you can shut them down and turn back on without the case. Great battery life. Love the simplicity and the form factor. Great fit. I'm on my 4th pair and I believe that 50(or lower) is the correct price for them.
Response from sony.comBy Estefany, Sony North America Customer Support, March 23, 2026
Hi, thanks so much for sharing your feedback with us!
It brings us great joy to hear that the WF-C510 is your go-to choice for a fourth time. We’re glad the physical buttons and the ability to power them off without the case make your daily use easier.
The WF-C510 features a compact, lightweight design for all day comfort and a long lasting battery. They also support Multipoint Connection, allowing you to pair with two Bluetooth devices simultaneously, and an Ambient Sound Mode to keep you aware of your surroundings.
Thanks for choosing Sony!
Warm regards,
Estefany
It brings us great joy to hear that the WF-C510 is your go-to choice for a fourth time. We’re glad the physical buttons and the ability to power them off without the case make your daily use easier.
The WF-C510 features a compact, lightweight design for all day comfort and a long lasting battery. They also support Multipoint Connection, allowing you to pair with two Bluetooth devices simultaneously, and an Ambient Sound Mode to keep you aware of your surroundings.
Thanks for choosing Sony!
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Excelent
on February 3, 2026
Posted by: OviB
From my perspective it s an excellent choice for a daily use. From design, quality and functional point of view these earbuds are very OK and Sony trademark won t let u down....
At last but not the least is cheap....
At last but not the least is cheap....
Response from sony.comBy Estefany, Sony North America Customer Support, February 3, 2026
Hi OviB!
Thanks so much for sharing your review with us.
We are thrilled to hear that the WF-C510 is working out so well for your daily routine. It’s awesome to know you’re finding the design and quality up to the Sony standard you expect.
These earbuds are built for comfort with a compact, lightweight design that fits securely for hours. They also feature Multipoint Connection, allowing you to pair with two Bluetooth devices at once, and a long lasting battery that gives you up to 22 hours of total playtime with the charging case.
Thank you for selecting Sony!
Warm regards,
Estefany
Thanks so much for sharing your review with us.
We are thrilled to hear that the WF-C510 is working out so well for your daily routine. It’s awesome to know you’re finding the design and quality up to the Sony standard you expect.
These earbuds are built for comfort with a compact, lightweight design that fits securely for hours. They also feature Multipoint Connection, allowing you to pair with two Bluetooth devices at once, and a long lasting battery that gives you up to 22 hours of total playtime with the charging case.
Thank you for selecting Sony!
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Worked after going through washer and dryer!
on December 19, 2025
Posted by: Steve M 1234
I purchased these a few months ago. The sound and battery life are excellent. I accidentally left the right earbud in my pocket and ran it through the washer and dryer. It still works perfectly! I was very impressed.
Response from sony.comBy Sony North America Customer Support, December 20, 2025
Hi Steve M 1234,
We are delighted to hear that your WF-C510 is still performing perfectly after such an unexpected adventure! While we definitely don't recommend putting our earbuds through the laundry, we are incredibly impressed to hear about their resilience. It’s wonderful to know that the excellent sound and battery life have consistently met your needs over the past few months.
Thank you for making Sony a part of your daily listening experience!
Regards,
Dominick
We are delighted to hear that your WF-C510 is still performing perfectly after such an unexpected adventure! While we definitely don't recommend putting our earbuds through the laundry, we are incredibly impressed to hear about their resilience. It’s wonderful to know that the excellent sound and battery life have consistently met your needs over the past few months.
Thank you for making Sony a part of your daily listening experience!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
3
Good 'phones but left ear won't charge anymore!
on November 11, 2025
Posted by: matthewrgourd
from London
Gender:Male
Verified Purchase:Yes
The left ear of my Sony WF-C510s no longer charges after only 9 months of use. I have followed all the troubleshooting steps, updated the firmware, and reset the device but nothing works. I want you to send me some new ones out but I can't see how to do that. I've registered them just now but your website and app have no relevant options for me to choose. It's a shame because they sound fantastic but are let down by not being reliable, or maybe I just got a malfunctioning pair. Thanks.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 11, 2025
Hi Matthewrgourd,
We appreciate you sharing your experience with the WF-C510 headphones. It is encouraging to hear that you find the sound quality fantastic!
We are sorry to learn that the left earbud has stopped charging, even after following all the troubleshooting steps, including the firmware update and device reset.
Since you are within the warranty period, we can certainly assist you with that. The process for initiating a warranty service claim is handled directly through our dedicated technical support team to ensure all your details are captured correctly.
To proceed with your claim, please contact our Sony Technical Support team using the link below. They will guide you through the process of submitting the necessary information to validate your warranty and arrange for a resolution.
Contact technical support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to have this resolved for you quickly so you can continue enjoying the great audio quality of your WF-C510
Thank you for considering Sony products!
Regards,
Dominick
We appreciate you sharing your experience with the WF-C510 headphones. It is encouraging to hear that you find the sound quality fantastic!
We are sorry to learn that the left earbud has stopped charging, even after following all the troubleshooting steps, including the firmware update and device reset.
Since you are within the warranty period, we can certainly assist you with that. The process for initiating a warranty service claim is handled directly through our dedicated technical support team to ensure all your details are captured correctly.
To proceed with your claim, please contact our Sony Technical Support team using the link below. They will guide you through the process of submitting the necessary information to validate your warranty and arrange for a resolution.
Contact technical support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to have this resolved for you quickly so you can continue enjoying the great audio quality of your WF-C510
Thank you for considering Sony products!
Regards,
Dominick
Written by a customer while visiting sony.com
Posted by: Jboll
Gender:Female
Verified Purchase:Yes
I bought this in March 2025 and use it on a weekly basis. In the last couple of days, the left ear bud has broken audio. It sounds distorted. I love it for the couple of months I had it but did not last long
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Costumer Support, September 28, 2025
Hi Jboll, Thanks for reaching out about your WF-C500 headphones. We're sorry to hear that the audio in your left earbud has become distorted after only a few months of weekly use—that's certainly frustrating when you rely on them for your music and calls. Since the distortion suddenly appeared, this typically indicates a potential hardware failure. The good news is that these headphones are covered by Sony's One-Year Limited Warranty which covers defects in material or workmanship. Since you purchased them in March 2025, they are still under warranty. To get your earbud repaired or replaced, you'll need to contact our support team directly to start a warranty claim. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to get your earbud working perfectly for you again soon! Thanks for choosing Sony! Best, Jenn.
We hope to get your earbud working perfectly for you again soon! Thanks for choosing Sony! Best, Jenn.
Written by a customer while visiting sony.com
Customer Rating
5
Great pair of affordable ear buds
on June 17, 2025
Posted by: WFO Racing 41
from Pfafftown, North Carolina
Gender:Male
I have had these for a few months now - long enough to have an informed opinion. With the medium size tips they fit pretty good. An 8 out of 10 I would say. If I wear them while working out they can become loose in my ear but I didn't buy them for working out. These were purchased for every day, mostly at home use. They are at a great price point for the quality you get. I wasn't looking for noise canceling in these so there's no loss for me there. The ability to hear ambient noise is a plus for me as there are things going on around me that I need to hear. The sound quality is very good, again considering the price. They are comfortable enough that I fall asleep with them in. Being able to use only one bud is important to me and being able to use either the left or right matters as well and those options are covered. These are, overall, a good sounding, good fitting, affordable pair of truly wireless blue tooth earbuds. I am sold on Sony's quality. I will be trying a pair if their most expensive earbuds next and expect that I will be even more impressed with those.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 17, 2025
Hi WFO Racing 41,
We're so glad to hear you're loving your Sony earbuds! It's fantastic that the fit and sound quality are great for your everyday use, and we appreciate your feedback on them. We're especially thrilled that you're impressed with Sony's quality and are considering our more premium earbuds next. Thanks for choosing Sony.
-Eliab
We're so glad to hear you're loving your Sony earbuds! It's fantastic that the fit and sound quality are great for your everyday use, and we appreciate your feedback on them. We're especially thrilled that you're impressed with Sony's quality and are considering our more premium earbuds next. Thanks for choosing Sony.
-Eliab
Written by a customer while visiting sony.com