Customer reviews from sony.com
Sony - Refurbished Excellent - WFC510 Truly Wireless Earbuds - White
Average customer rating
3.9
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
6
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
3 out of
6)
Customer Reviews for Sony - Refurbished Excellent - WFC510 Truly Wireless Earbuds - White
Customer Rating
5
Premium sound quality, comfort, and smart app
on September 12, 2024
Posted by: SmartDigital
Gender:Female
Verified Purchase:Yes
After testing the Sony WF-C510, I’m thoroughly impressed with their all-around performance and amazing sound quality that gives life to my preferred music - professional audio quality! In addition, the lightweight and compact design makes them incredibly comfortable for all-day wear, and they offer a fantastic listening experience, whether I’m working, exercising, or just relaxing.
One of my favorite features is the Sony app, which allows me to control multiple settings and fine-tune the sound to my liking. Whether I want deep bass for music or voice enhancement for calls or podcasts, the app gives me total control. Additionally, the Ambient Sound Mode helps me stay aware of my surroundings when I’m out and about. Everything can be controlled/customized.
These earbuds are my favorite, and I highly recommend them!
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, September 14, 2024
Hi SmartDigital,
That's awesome! We're glad to hear that you like the sound quality, comfortable and compact design of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
That's awesome! We're glad to hear that you like the sound quality, comfortable and compact design of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Customer Rating
3
Good 'phones but left ear won't charge anymore!
on November 11, 2025
Posted by: matthewrgourd
Gender:Male
Verified Purchase:Yes
The left ear of my Sony WF-C510s no longer charges after only 9 months of use. I have followed all the troubleshooting steps, updated the firmware, and reset the device but nothing works. I want you to send me some new ones out but I can't see how to do that. I've registered them just now but your website and app have no relevant options for me to choose. It's a shame because they sound fantastic but are let down by not being reliable, or maybe I just got a malfunctioning pair. Thanks.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 11, 2025
Hi Matthewrgourd,
We appreciate you sharing your experience with the WF-C510 headphones. It is encouraging to hear that you find the sound quality fantastic!
We are sorry to learn that the left earbud has stopped charging, even after following all the troubleshooting steps, including the firmware update and device reset.
Since you are within the warranty period, we can certainly assist you with that. The process for initiating a warranty service claim is handled directly through our dedicated technical support team to ensure all your details are captured correctly.
To proceed with your claim, please contact our Sony Technical Support team using the link below. They will guide you through the process of submitting the necessary information to validate your warranty and arrange for a resolution.
Contact technical support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to have this resolved for you quickly so you can continue enjoying the great audio quality of your WF-C510
Thank you for considering Sony products!
Regards,
Dominick
We appreciate you sharing your experience with the WF-C510 headphones. It is encouraging to hear that you find the sound quality fantastic!
We are sorry to learn that the left earbud has stopped charging, even after following all the troubleshooting steps, including the firmware update and device reset.
Since you are within the warranty period, we can certainly assist you with that. The process for initiating a warranty service claim is handled directly through our dedicated technical support team to ensure all your details are captured correctly.
To proceed with your claim, please contact our Sony Technical Support team using the link below. They will guide you through the process of submitting the necessary information to validate your warranty and arrange for a resolution.
Contact technical support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to have this resolved for you quickly so you can continue enjoying the great audio quality of your WF-C510
Thank you for considering Sony products!
Regards,
Dominick
Written by a customer while visiting sony.com
Customer Rating
5
5 star
on March 22, 2026
Posted by: Bobthegreat
Gender:Male
Love that it has real buttons, no touch sensors. Love that you can shut them down and turn back on without the case. Great battery life. Love the simplicity and the form factor. Great fit. I'm on my 4th pair and I believe that 50(or lower) is the correct price for them.
Response from sony.comBy Estefany, Sony North America Customer Support, March 23, 2026
Hi, thanks so much for sharing your feedback with us!
It brings us great joy to hear that the WF-C510 is your go-to choice for a fourth time. We’re glad the physical buttons and the ability to power them off without the case make your daily use easier.
The WF-C510 features a compact, lightweight design for all day comfort and a long lasting battery. They also support Multipoint Connection, allowing you to pair with two Bluetooth devices simultaneously, and an Ambient Sound Mode to keep you aware of your surroundings.
Thanks for choosing Sony!
Warm regards,
Estefany
It brings us great joy to hear that the WF-C510 is your go-to choice for a fourth time. We’re glad the physical buttons and the ability to power them off without the case make your daily use easier.
The WF-C510 features a compact, lightweight design for all day comfort and a long lasting battery. They also support Multipoint Connection, allowing you to pair with two Bluetooth devices simultaneously, and an Ambient Sound Mode to keep you aware of your surroundings.
Thanks for choosing Sony!
Warm regards,
Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Great pair of affordable ear buds
on June 17, 2025
Posted by: WFO Racing 41
Gender:Male
I have had these for a few months now - long enough to have an informed opinion. With the medium size tips they fit pretty good. An 8 out of 10 I would say. If I wear them while working out they can become loose in my ear but I didn't buy them for working out. These were purchased for every day, mostly at home use. They are at a great price point for the quality you get. I wasn't looking for noise canceling in these so there's no loss for me there. The ability to hear ambient noise is a plus for me as there are things going on around me that I need to hear. The sound quality is very good, again considering the price. They are comfortable enough that I fall asleep with them in. Being able to use only one bud is important to me and being able to use either the left or right matters as well and those options are covered. These are, overall, a good sounding, good fitting, affordable pair of truly wireless blue tooth earbuds. I am sold on Sony's quality. I will be trying a pair if their most expensive earbuds next and expect that I will be even more impressed with those.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 17, 2025
Hi WFO Racing 41,
We're so glad to hear you're loving your Sony earbuds! It's fantastic that the fit and sound quality are great for your everyday use, and we appreciate your feedback on them. We're especially thrilled that you're impressed with Sony's quality and are considering our more premium earbuds next. Thanks for choosing Sony.
-Eliab
We're so glad to hear you're loving your Sony earbuds! It's fantastic that the fit and sound quality are great for your everyday use, and we appreciate your feedback on them. We're especially thrilled that you're impressed with Sony's quality and are considering our more premium earbuds next. Thanks for choosing Sony.
-Eliab
Written by a customer while visiting sony.com
Customer Rating
4
Good design but harsh sound
on February 22, 2025
Posted by: habibii
Gender:Male
I bought this a week ago, the size and design attracted me along with the price. I tried every thing to set a good eq and sound setting for this earbud, but still the sound is too harsh and gives me headache and caused me even vertigo for a whole week. I was not able to go to work and drive.
Response from sony.comBy Sony North America Customer Support, February 23, 2025
Hi habibii,
We’re so sorry to hear about the issues you’ve faced with the sound quality and the discomfort it’s caused you. That’s definitely not what we want for our customers. It’s great that you were drawn to the size, design, and price, but we completely understand your frustration with the harsh sound and how it’s impacted your week. We’d love to help make this right for you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please make sure to follow the guide from this link:
https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001608561.html
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/articles/00015243
If you need our assistance regarding your product, Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Jess
We’re so sorry to hear about the issues you’ve faced with the sound quality and the discomfort it’s caused you. That’s definitely not what we want for our customers. It’s great that you were drawn to the size, design, and price, but we completely understand your frustration with the harsh sound and how it’s impacted your week. We’d love to help make this right for you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Please make sure to follow the guide from this link:
https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001608561.html
For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/articles/00015243
If you need our assistance regarding your product, Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Regards,
Jess
Written by a customer while visiting sony.com
Posted by: wirey
Gender:Male
Verified Purchase:Yes
replaced a cheaper set . wish i had purchased these first . the sound is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 20, 2024
Hi wirey, We're delighted to hear that you are enjoying your new WF-C510 Truly Wireless Headphones. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
1
Not long lasting
on June 4, 2025
Posted by: Nico0
I bought these earbuds around 3-4 months ago and they’ve already stopped working. I’ve taken great care of them, but the case is not charge for more than 30 seconds after being plugged in
No, I would not recommend this to a friend.
Response from sony.comBy Stephanie, Sony North America Customer Support, June 5, 2025
Hi Nico0, thank you for taking the time to share your experience with the WF-C510 earbuds. We sincerely apologize for the inconvenience you've encountered with your product. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
- Ensure that both the charging case and the earbuds' charging ports are clean. Dust and debris can prevent proper contact and charging.
- Charging may fail if the ambient temperature is outside the recommended range (15 °C to 35 °C or 59 °F to 95 °F). Make sure to charge the device within this temperature range.
- Test with another USB Type-C cable or try a different power source.
- Consider resetting and initializing the earbuds.
Reset: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614211.html
Initialization: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614210.html
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Stephanie
- Ensure that both the charging case and the earbuds' charging ports are clean. Dust and debris can prevent proper contact and charging.
- Charging may fail if the ambient temperature is outside the recommended range (15 °C to 35 °C or 59 °F to 95 °F). Make sure to charge the device within this temperature range.
- Test with another USB Type-C cable or try a different power source.
- Consider resetting and initializing the earbuds.
Reset: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614211.html
Initialization: https://helpguide.sony.net/mdr/2982/v1/en/contents/TP1001614210.html
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: Jboll
Gender:Female
Verified Purchase:Yes
I bought this in March 2025 and use it on a weekly basis. In the last couple of days, the left ear bud has broken audio. It sounds distorted. I love it for the couple of months I had it but did not last long
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Costumer Support, September 28, 2025
Hi Jboll, Thanks for reaching out about your WF-C500 headphones. We're sorry to hear that the audio in your left earbud has become distorted after only a few months of weekly use—that's certainly frustrating when you rely on them for your music and calls. Since the distortion suddenly appeared, this typically indicates a potential hardware failure. The good news is that these headphones are covered by Sony's One-Year Limited Warranty which covers defects in material or workmanship. Since you purchased them in March 2025, they are still under warranty. To get your earbud repaired or replaced, you'll need to contact our support team directly to start a warranty claim. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We hope to get your earbud working perfectly for you again soon! Thanks for choosing Sony! Best, Jenn.
We hope to get your earbud working perfectly for you again soon! Thanks for choosing Sony! Best, Jenn.
Written by a customer while visiting sony.com