Customer reviews from command.com
Command - Large Window Hook, 4 lb - Clear
Average customer rating
3.9
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
75
4 Stars
17
3 Stars
2
2 Stars
1
1 Star
28
75%of customers recommend this product.
(
80 out of
107)
Customer Reviews for Command - Large Window Hook, 4 lb - Clear
Customer Rating
1
Worst product ever
on December 9, 2015
Posted by: Monica2110
from Erie, PA, United States
Gender:Female
I cleaned the surface before applying and allowed it to dry. While I was bending down to grab the wreath it fell off.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 16, 2015
This is something we would not expect and we would most definitely like to make right. For any customer having trouble we would ask they please call our team at 1.800.934.7355 M-F 8am-5pm so we are able to assist. Please know we will be sending you a direct e-mail in order to assist. Thank you for leaving your review.
Written by a customer while visiting command.com
Customer Rating
2
Not as good as the indoor hooks
on November 30, 2015
Posted by: jwewww
from Louisiana
Gender:Female
Used these to hang wreaths and a swag on windows. One hook has fallen twice. Two others have fallen once. One medium that I purchased to help distribute the weight of the swag also came off and the other loosened. I have managed to get 3 of the large hooks to remain up, two for 3 days and one for one day so far, but have had to use all 8 of the adhesive strips that came in the four packages to get those 3 to stay. In all cases, windows were cleaned well with window cleaner and dried, hooks remained up for over an hour before hanging the wreaths and swag. I use the indoor hooks often and have not had issues with those.
No, I would not recommend this to a friend.
Response from command.comBy Anonymous, Command™ Brand, December 2, 2015
Thank you for taking the time to share your review on our Command™ Outdoor Large Window Hook. We're so sorry for your frustration with this product! Based on the description of your experience, we have some recommendations for a resolution that we've emailed to you directly. Thank you!
Written by a customer while visiting command.com
Customer Rating
1
can't get it to stick on glass
on September 26, 2015
Posted by: gigitraveler
from Jupiter, FL, United States
Gender:Female
I followed all the directions and have not been able to get just the hangar to stick to the door. I hung 2 and both fell within an hour, and I had not even placed wreath on it. Did it all over with second adhesive and it fell also. I live in FL so maybe it's the humidity??
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, September 30, 2015
We're not sure what the trouble would be, but we wouldn't expect it. Our outdoor line is intended to tolerate temperature changes and the highs and lows that come along with it. For any customer having trouble we would ask they call our team at 1.800.934.7355 M-F 8am-5pm CT. Please know we will send you a direct e-mail offering help.
Written by a customer while visiting command.com
Customer Rating
1
Does not stay adhered
on May 20, 2015
Posted by: Katie Stevenson
from Huntsville, AL, United States
Gender:Female
I love Command products generally and have never had any issues with any type that I've used. This Command product is the first I've used that does not stay adhered as claimed. I intentionally bought the outdoor window type hook as I thought it would be perfect for wreath hanging. In the past I have hung the exact same wreaths using basic large command hooks(non "outdoor" type) on wooden/composite doors- never had any issues. New house, glass storm door- wreath fell some time between 3 to 11 hours after hanging. I tried again with another adhesive strip, making sure to follow the directions exactly (not that I didn't the first time). Fell once again within hours of hanging...I even weighed the wreath to make sure I had the appropriate size hook. I'm really disappointed 3M.
No, I would not recommend this to a friend.
Response from command.comBy Anonymous, Command Brand, May 22, 2015
Thank you very much for taking the time to share your feedback with us. We apologize for the frustration you've experienced with this product. We'd like to collect some more information about your experience so we can help with possible refunds or replacements. Can you call us? We're available Monday-Friday, 8am-5pm CT at 800.934.7355. Please refer to case number 6094854 in your call. Thank you!
Written by a customer while visiting command.com
Customer Rating
5
Outdoor Hook Experience
on December 10, 2014
Posted by: Chicago
from Chicago Illinois
Gender:Male
As stated in several of the comments, I also experienced what I thought was a product failure; holiday wreath falling from the window after mounting. I also followed the directions completely, including cleaning the window with alcohol. As you might expect I was frustrated and disappointed, however in a conversation with a customer service representative, who was very professional and empathized with my dilemma, he asked if the wreath was within the stated weight limits; "sure" I responded. Truth in fact was that I wasn't absolutely sure of the exact weight of the wreath, the conversation gave me reason to weigh the wreath. I was surprised to find that the wreath weighed 7 lbs. In my case,those hook installations and hangings that are within the stated weight limits are functioning as advertised, the hooks that were asked to support weights greater than their stated rating failed; no surprise here. Here is my advise, weigh your hangings to properly match the size of the hook with the "hook capacity".
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Don't waste your money
on December 6, 2014
Posted by: Tonyjr
from Athens Alabama
Gender:Male
I purchased last week to hang wreaths on outside windows. follow all instructions. temputure for the day was around 74%. Let the hooks set for about 2 hours and the wreaths were on the ground within 20 min. Wastes of 20 dollars. Will never purchase again. Have already passes the word thru the community of the issue. Hope LOWES takes them back.
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, December 10, 2014
Sorry to hear our hook did not stay adhered to your window. We would expect the hooks to remain up until you decide to remove them. We do recommend cleaning your glass with isopropyl/rubbing alcohol instead of glass cleaner as that can leave a residue that affects our adhesive. For any customers having trouble please contact us directly at 1-800-934-7355 M-F 7am to 6pm CST. Please know we will contact you directly to further assist.
Written by a customer while visiting command.com
Customer Rating
1
Worthless
on December 3, 2014
Posted by: Terry W
from Baton Rouge, LA, United States
Gender:Male
Four windows, four failures! My wife is a big supporter of Command Products, or at least was, until we tried this product. At $5.00 a pop, it failed completely, even after following the instructions to the letter.
No, I would not recommend this to a friend.
Response from command.comBy Rachel B, Customer Service, December 5, 2014
We are sorry to hear these did not adhere and stay stuck as we would expect. Anytime this happens we would ask customers please contact us directly at 1-800-934-7355 M-F 7am to 6pm CT. We will discuss the application and offer a solution. Please know we will reach out to you directly. Thank you for posting your comments.
Written by a customer while visiting command.com
Customer Rating
5
Outdoor Large Window Hook
on January 15, 2014
Posted by: Maingoddess
from NW Ohio
Gender:Female
[This review was collected as part of a promotion.] Make sure that the window surface is clean. After you hang a clear hook, you can't even tell that it is there.
Written by a customer while visiting command.com