Customer reviews from swiffer.com
Swiffer - 360 Heavy Duty 3 ft. Telescoping Duster Kit, 12 Dusters/Box (77300) - Yellow
Average customer rating
3.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
71
4 Stars
11
3 Stars
8
2 Stars
13
1 Star
30
67%of customers recommend this product.
(
80 out of
120)
Customer Reviews for Swiffer - 360 Heavy Duty 3 ft. Telescoping Duster Kit, 12 Dusters/Box (77300) - Yellow
Customer Rating
1
so unhappy
on July 15, 2020
Posted by: ellen4299
from New York
I bought this and was so excited. I opened it, and the duster will not stay on the wand. I would really like to get my money back.
No, I would not recommend this to a friend.
Response from swiffer.comBy The Swiffer Team, July 27, 2020
When the duster is placed through the two slots on the handle, it should stay in place. We'd like to chat and get more information to best help get you Swiffering. When you have a chance, please get in touch with us at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Cannot keep the duster on the handle!!!!!!!!
on November 5, 2020
Posted by: Anonymous
from Maine
Email me a video on how to install these. I cannot find one on this website. You keep telling how easy it is to install and we keep telling you we cannot install it. Do it so the visual learners have a chance to make this work.
No, I would not recommend this to a friend.
By Response from Swiffer, November 5, 2020
We're very sorry you're having this experience. There are many videos on YouTube that demonstrate how to use your Swiffer Duster. Here is a link to one of them: http://spr.ly/6421HBOU9 Please let us know if you have any questions or if we can help you further by calling us at (800) 214-8734. We're here to help.
Written by a customer while visiting swiffer.com
Customer Rating
2
Terrible lock
on December 28, 2020
Posted by: Eam123
from Chicago, IL.
I’ve been meaning to write this review. Though I love the duster, this particular tool is very convenient to use. However, the lock on this extendable handle is terrible. It gets unlocked every 5 seconds. You have to keep locking it. It doesn’t seem like a big deal but it gets really frustrating eventually. Now I am looking for another brand/product to replace it. Swifter needs to work on making a better product with an extendable feature but a better lock.
No, I would not recommend this to a friend.
By Response from Swiffer, January 5, 2021
Quality is super important to us, so we're disappointed to hear this! This certainly isn't the experience we want for you, since our team has done lots of testing to make sure our Dusters are easy to use. If you'd like to share more, so we can help further, just give us a call at: (800) 214-8734 - The Swiffer Team
Written by a customer while visiting swiffer.com
Customer Rating
1
Lock jams
on May 16, 2021
Posted by: dba212
from New York, NY
The push button on the swivel head locks in the pushed position and the duster just flops around until it finally decides to un-jam itself after playing with it. So annoying every time I use it and I end up using the small handheld version with a step ladder.
No, I would not recommend this to a friend.
Response from swiffer.comBy Maria Picard, The Swiffer Team, May 20, 2021
We can certainly understand your frustration, since our products go through many quality checks to ensure that you can use them with ease. Your satisfaction means everything to us, so we’d be happy to look into this further for you and see how we can best help. Please give us a call at (800) 214-8734 when you have a chance.
Written by a customer while visiting swiffer.com
Customer Rating
1
Worst product ever
on August 27, 2021
Posted by: dlnn
from West Palm, FL
The duster does not stay on the handle! It keeps falling off.... worthless product
No, I would not recommend this to a friend.
Response from swiffer.comBy Maria Picard, The Swiffer Team, August 28, 2021
We're sorry this is happening to you. Make sure both handle prongs are inserted all the way into the sleeves on the duster. If you have the single layer dusters (which are blue), there are two sleeves on the back of the duster cloth. If you have the Heavy Duty dusters (which are yellow), there are two sleeves between the fluffy layers. If you have any questions, or if we can help you further, please give us a call at 800-214-8734.
Written by a customer while visiting swiffer.com