Customer reviews from swiffer.com
Swiffer - 360 Heavy Duty 3 ft. Telescoping Duster Kit, 12 Dusters/Box (77300) - Yellow
Average customer rating
3.6
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
71
4 Stars
11
3 Stars
8
2 Stars
13
1 Star
30
67%of customers recommend this product.
(
80 out of
120)
Customer Reviews for Swiffer - 360 Heavy Duty 3 ft. Telescoping Duster Kit, 12 Dusters/Box (77300) - Yellow
Customer Rating
2
Minions version defective, doesn't fully retract
on September 29, 2015
Posted by: Vickifa7
from Milford, CT
I bought the 360 extender Minions edition. I believe the handle is defective, as the white part does not fully retract or lock into place when NOT extended. Most of my dusting wouldn't need the extension, I just wanted a handle that could extend when needed, to replace my existing Swiffer. Very disappointed.
Response from swiffer.comBy Tina F , Consumer Response, October 5, 2015
Hi Vickifa7, I’m sorry that your handle isn’t retracting or locking into place when not extended. With our quality process, that should have been caught before leaving the plant. It helps to know that when you put the handle on, put the rounded pieces together, and push firmly until you hear a click. Once you hear the click, the handle shouldn’t pull apart. Once the handle is fully extended, there should be four white buttons on the side that you can push when you need to shorten. We stand behind our products and would like to hear more about this, please give us a call at your convenience (800) 214-8734. Don't forget to have your swiffer with you when you call. We're looking forward to hearing from you.
Tina, Swiffer Team
Tina, Swiffer Team
Written by a customer while visiting swiffer.com
Customer Rating
1
Not very user friendly
on October 4, 2015
Posted by: Boleyn
from Arkansas
Too short for the average person to reach the ceiling. Very difficult to thread the dusters and prongs constantly poke through.
Waste of money.
Waste of money.
Response from swiffer.comBy Tina F, Consumer Response, October 5, 2015
Hi Boleyn, I’m sorry that you’re not able to reach the ceiling with your Swiffer Dusters. Here are a few tips to ensure that you're able to use the extended handle for over head reach. The rounded ends of the handle slide together and you should hear a click to ensure that they are secure, they will then be difficult to push together. If you pull on the upper section of the handle it will extend to the length you want, once the handle is fully extended 4 white buttons will show on one side and to shorten you would just press the bottom button and push down the upper handle. We don’t recommend taking them apart once together. The prongs should fit between the fluffy layers of the duster and held in place by the tab at the base of the handle’s prongs. Our Swiffer specialists would be happy to help and hear more about your purchase. Please give us a call at your convenience. (800) 214-8734.
Tina, Swiffer Team
Tina, Swiffer Team
Written by a customer while visiting swiffer.com
Customer Rating
4
swiffer 360 extender
on November 7, 2015
Posted by: phix
from philadelphia pa
this product is NOT what i needed. the only way i can actually write this review is to give a rating that is way above what i actually tried to give. it scratched everything, dusting pads wont stay on, and duster falls off completely when i try to clean my ceiling fan blades. the worst waste of money i have ever come across
Written by a customer while visiting swiffer.com
Customer Rating
3
Extend the Extension Wand
on November 27, 2015
Posted by: Wendy1347
from Kansas City, Missouri
I have high ceilings and the wand is not long enough to reach my ceiling fan.
Response from swiffer.comBy Karen, Swiffer Team, December 4, 2015
Thanks for trying Swiffer Dusters Extender. They extend up to 3 feet, and we hate to hear this isn't long enough to reach your ceiling fan. We'll be sure to share your feedback with the rest of our team.
Written by a customer while visiting swiffer.com
Customer Rating
4
The original blue extender handle
on December 17, 2015
Posted by: cuisinequeen
from Cypress, CA
So many reviews are requesting this company to come back with the original handle. I would think you would want to keep your customers happy! I may have to return to a yard stick and a microfiber cloth if this doesn't work!
Written by a customer while visiting swiffer.com
Customer Rating
3
Good concept...
on February 14, 2016
Posted by: AMB1107
from Bowling Green, KY
I received this free as a BzzAgent. It picked up the majority of the dust on most of the surfaces and was very easy to use. Unfortunately, I wasn't able to get very far before having to switch to a new duster. It appeared to "push" the dust around after just a few surfaces. Great concept, but it's just not very budget friendly for the average family!
Response from swiffer.comBy Karen, Swiffer Team, February 17, 2016
Thanks for trying the Swiffer 360 Duster Extender. Before attaching the duster to the handle, hold both ends of the duster & move your hands up and down quickly in a see-saw motion to fluff the duster as much as possible. The more fluffed the fibers, the better cleaning results you'll get. Call us at 1-800-214-8734 if you'd like to talk through questions. We're open M-F from 9-6 ET.
Written by a customer while visiting swiffer.com
Customer Rating
1
the worst product
on February 26, 2016
Posted by: iwk39
from PC FL
When I was ready to use the second one it fell apart could not attach it to the wand same thing with the next one.They ended up in the thrash can. Thanks a lot swifter.
No, I would not recommend this to a friend.
Response from swiffer.comBy Karen, Swiffer Team, March 3, 2016
We're sorry you weren't able to attach your Swiffer Dusters & that they fell apart. The quality of our products is important to us. Give us a call at 1-800-214-8734 so we can help. We're open M-F from 9-6 ET & will be glad to assist you.
Written by a customer while visiting swiffer.com
Customer Rating
5
This is the best cleaning tool I have ever used!
on September 7, 2016
Posted by: Judy4
from Homewood, IL
I can't understand why some people have a problem with this product. It's light and easy and works great. With it I can go up high for the tops of china cabinets or shelves or down low for baseboards. The swiffer replacements last a long time. I've just come on this site to buy two more, one for each of my sisters!
I would recommend this to a friend!
Written by a customer while visiting swiffer.com