Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
New scent is awful
on August 8, 2022
Posted by: Emily
from Denver, CO
Verified Purchase:No
I've used this product for years, but I will no longer be buying after the scent change. I am very sensitive to scents and this used to be a subtle fragrance that didn't bother me. Now the fragrance is overwhelming. I don't understand why the brand changed this product and I will be dad to stop using it.
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 13, 2022
We're so sorry to hear our fragrance is no longer meeting your expectations. We assure to pass along your feedback. If you have any further questions or concerns, please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
2
Do not like new recipe
on August 15, 2022
Posted by: Hand washer
from Central Illinois
Verified Purchase:No
I have been buying the honey & milk hand soap for years. I liked the smell. Now with my most recent purchase (8-14-2022), the smell is so strong, it lingers after I have dried my hands. An hour later I get a whiff & realize my hands still smell. I don't want my hands to smell for hours after I have washed them. I want the smell to go down the drain with the soap.
Pros: Cleans Effectively
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Something bad has changed
on September 26, 2021
Posted by: JJClean
from Moses Lake, WA
Verified Purchase:No
I use this product all day, every day and have for years. However, something in the formula has changed and now it smells strong of pesticide and is almost intolerable.
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is not good!
on October 18, 2022
Posted by: Frequent handwashers
from Pelham, AL
Verified Purchase:No
We have used the Milk and Golden Honey soap, for years. It worked well, and had a very pleasant scent. The scent was, recently, changed, and it smells really, REALLY bad, now. Sickening, actually. Please change it back! I've found another brand, but I loved the Softsoap.
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Moisturizing, Softens Hands
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We really appreciate your honest feedback, and we are so sorry our new formula missed the mark for you. We will be sure to take this into consideration as we modify our products in the future.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate the new fragrance
on July 21, 2022
Posted by: AJ
from United States
Verified Purchase:No
The old smell of Milk and Honey handsoap has been my favorite for years and has been the specific reason that I look for the Softsoap brand. The new fragrance is cloying and smells like every other faux floral scent. I definitely won't buy this again.
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, July 24, 2022
Thanks so much for sharing with us! We truly apologize for this inconvenience however we have not made any recent changes to our formula. Can you please reach out to us directly so that you may further elaborate with us on your experience with our product? https://shop.colgate.com/pages/contact-us
Written by a customer while visiting softsoap.com
Customer Rating
1
GO BACK TO THE OLD FORMULA!
on September 21, 2021
Posted by: Jeletta
from Pittsburgh, PA
Verified Purchase:No
I've been buying this milk & honey handsoap for many years and have loved everything about it, especially the smell. Last night, I opened a new large refill size and noticed right away something changed and NOT for the better. It's nice that it's now paraben free, however, it needs to have the same smell as the old formula. I will be looking for a new hand soap now (or at least until the old scent is brought back).
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Oh no! The formula for our Milk & Honey Softsoap has not changed. Please feel free to give us a call at 1-800-255-7552 so that we can make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
SICKLY smell!!!!!!!! Why did you change the smell??????
on August 8, 2022
Posted by: OceanBreeze
from Maine
Verified Purchase:No
I am very disappointed! Why did you change the smell of your milk and honey soap? It is a nauseating smell that is so strong! SO MANY of your customers are upset by this I would think you would bring back the previous formulation/scent. I am SO TIRED of companies changing products that people love.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 11, 2022
We're so sorry our changes missed the mark for you! Your feedback is sincerely valued so we will keep this in mind for future improvements. If you have any further questions or concerns, please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance is awful
on August 20, 2022
Posted by: Jessica
from Fort Collins, CO
Verified Purchase:No
I've used this soap for years and the new scent is terrible. Overpoweringly sweet and nauseating. Change it back please!!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 23, 2022
We're so sorry to hear that you had this kind of reaction to this scent. We hope that you're doing better. Please reach out to us at 1-800-255-7552 so we can speak with you about this and see what we can do to make it right.
Written by a customer while visiting softsoap.com