Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Average customer rating
3.6
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
496
4 Stars
105
3 Stars
21
2 Stars
13
1 Star
256
62%of customers recommend this product.
(
329 out of
532)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Customer Rating
2
Bring Back the Original Milk & Golden Honey Scent!
on July 11, 2023
Posted by: leeyah87
from Honolulu, Hawaii
Gender:Female
We have used and loved the "Milk & Golden Honey" hand soap for many years! It was our favorite and we always purchased the big refill sized jug. Imagine our disappointed when we purchased the new "Milk & Honey" with "New Fragrance" printed on the label. The new fragrance is terrible!!! It's such a strong, powdery floral. Please bring back the original "Milk & Golden Honey" fragrance!!! We are going to try to find old bottles of the good stuff for as long as we can...
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 11, 2023
Thank you for the love you had for our Milk & Honey! We're sorry to hear you don't like the new fragrance. We hope we you can find another of our great, soft fragrances to use!
Written by a customer while visiting softsoap.com
Customer Rating
1
Formula change is hard on hands, harder on nose
on July 25, 2023
Posted by: rw721
from Lexington, KY
Gender:Female
Used to like the Milk & Honey soap but the formula change left my hands dry and itchy. The new smell is overwhelming and toxic. Very sad that a once trusted brand is now a trash bin product.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 2, 2023
Hi there! We're so sorry to hear this happened. This is not the experience we wanted you to have. We would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-338-8388 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is terrible
on July 29, 2023
Posted by: kathy02
from Indiana
Gender:Female
I loved the old Milk and Honey hand soap, and was deeply disappointed that they thought changing it to a new scent was necessary. The new scent is way too strong, with a perfume smell. Between the changes in this one, and the Aloe Vera soap, I think I am just done with the Softsoap brand after many years.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
We thank you for using Softsoap for many years. We're sorry our new Milk & Honey formula, misses the mark with you. We do hope you try some of our other nature-based, scented hand soaps to find one that's right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible
on July 30, 2023
Posted by: L521
from CT
Gender:Female
Horrible smell! I loved the original. I refuse to buy this anymore. Disappointed!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 31, 2023
We're sorry to hear our new Milk & Honey fragrance doesn't work for you, We hope you can find another of our softer-fragrance hand soaps that can give your hands the sweetness they deserve.
Written by a customer while visiting softsoap.com
Customer Rating
1
PLEASE BRING THE ORIGINAL BACK
on July 30, 2023
Posted by: milk&goldenhoney
from Virginia
Gender:Female
Milk and Golden Honey is the only hand soap I have used for years and I love the smell and how gentle it is on my sensitive skin. I stocked up when I saw they changed the formula. The new soap smells unpleasant and dries out my skin as I’ve seen many other reviewers say. I’m sad to be running out of my supply of the original! This was the perfect soap for people with smell and skin sensitivities. I hope Softsoap takes all of these reviews into consideration.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
We're sorry our new Milk & Homey formula isn't right for you. Please call us at 1-800-255-7552 and share your experience with us, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please Bring Back the Original Fragrance
on August 1, 2023
Posted by: Jackson!
from Phoenix AZ
Gender:Male
You changed the Milk & Honey fragrance a while ago so I went and stocked up on the original fragrance but it was hard to find so I suspect other customers did the same thing. Now that I've run out, I'll have to find another brand. The new fragrance is terrible and too "perfumey". Literally makes me nauseous. Please bring back the original!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 3, 2023
We're sorry our new Milk & Honey formula doesn't work for you. Please call us at 1-800-255-7552 and tell us your experience, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
"New" Milk and Honey scent
on August 2, 2023
Posted by: kjohn
from Marietta, Ga
Gender:Male
We have used the original SoftSoap milk and golden honey for years because it didn't smell like perfume. The new formula smells awful. Just like every other fake smelling scent out there. Time to find a new brand and scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 3, 2023
Softsoap thanks you for being long-time users! We're disappointed you don't like our new Milk & Honey formula. Please call 1-800-255-7552 and share your experience with us. We want to try to help.
Written by a customer while visiting softsoap.com
Customer Rating
1
You Should Have Kept It Unscented
on August 11, 2023
Posted by: Breezy
from Florida
Gender:Female
I liked this far better when it was unscented!! I cannot use it anymore because of the scent!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 14, 2023
We're sorry to hear the new scent isn't for you. We hope you will try some of our other light-scented Softsoaps, to find one that's perfect for you.
Written by a customer while visiting softsoap.com