Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
on June 10, 2023
Posted by: jen23
I've been using this soap for probably over 20 years. I recently opened a refill with your new fragrance. It has a terrible perfume smell. I don't think I will continue to use this product if you keep this scent.
Response from softsoap.comBy Colgate Rep, Customer Care, June 12, 2023
We thank you for being a loyal user for so long! We're sorry our new fragrance doesn't work for you. We will let our team know about your review. We hope you consider another of our amazing hand soaps to treat your hands to!
Written by a customer while visiting softsoap.com
Customer Rating
1
Scent Causes Migraines
on June 12, 2023
Posted by: cina22
I've been buying Softsoap Milk and Golden Honey for a number of years because it doesn't have a scent. Strong scents triggers migraines for me and many others. Now all we see is this Milk and Honey Scent and I did try it, but, every time I washed my hands, the scent gave me migraines. Even when my family washes their hands, I smell it and I get a migraine. Please keep making the original Milk and Golden Honey without scent. Do it for those of us who have problems.
Response from softsoap.comBy Colgate Rep, Customer Care, June 13, 2023
We're sorry our new Milk and Honey fragrance isn't right for you. Please call our team at 1-800-255-7552, and share your experience with us. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
OFFENSIVE new scent!!
on July 3, 2023
Posted by: Hmace
from Illinois
Gender:Female
Why????? Why change the scent? It’s now awful. I had been buying the original scent for YEARS. Off to another brand for replacement.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 3, 2023
We thank you for being a Milk & Honey fan for so long! We're sorry you don't like the new fragrance, but we sincerely thank you for letting us know. We'll share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please change it back!!!
on July 6, 2023
Posted by: Not a fan
I can't believe you changed a great product that I used for years to a perfume scented.product. Please change it back!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 7, 2023
Thank you for being a long-time user of our Milk & Honey Softsoap! We're disappointed that you don't like our new formula and fragrance. We'll let our team know about your review. We do hope we can provide another soft-scented fragrance to keep your hands clean and happy.
Written by a customer while visiting softsoap.com
Customer Rating
2
Bring Back the Original Milk & Golden Honey Scent!
on July 11, 2023
Posted by: leeyah87
from Honolulu, Hawaii
Gender:Female
We have used and loved the "Milk & Golden Honey" hand soap for many years! It was our favorite and we always purchased the big refill sized jug. Imagine our disappointed when we purchased the new "Milk & Honey" with "New Fragrance" printed on the label. The new fragrance is terrible!!! It's such a strong, powdery floral. Please bring back the original "Milk & Golden Honey" fragrance!!! We are going to try to find old bottles of the good stuff for as long as we can...
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 11, 2023
Thank you for the love you had for our Milk & Honey! We're sorry to hear you don't like the new fragrance. We hope we you can find another of our great, soft fragrances to use!
Written by a customer while visiting softsoap.com
Customer Rating
1
Formula change is hard on hands, harder on nose
on July 25, 2023
Posted by: rw721
from Lexington, KY
Gender:Female
Used to like the Milk & Honey soap but the formula change left my hands dry and itchy. The new smell is overwhelming and toxic. Very sad that a once trusted brand is now a trash bin product.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 2, 2023
Hi there! We're so sorry to hear this happened. This is not the experience we wanted you to have. We would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-338-8388 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is terrible
on July 29, 2023
Posted by: kathy02
from Indiana
Gender:Female
I loved the old Milk and Honey hand soap, and was deeply disappointed that they thought changing it to a new scent was necessary. The new scent is way too strong, with a perfume smell. Between the changes in this one, and the Aloe Vera soap, I think I am just done with the Softsoap brand after many years.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
We thank you for using Softsoap for many years. We're sorry our new Milk & Honey formula, misses the mark with you. We do hope you try some of our other nature-based, scented hand soaps to find one that's right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible
on July 30, 2023
Posted by: L521
from CT
Gender:Female
Horrible smell! I loved the original. I refuse to buy this anymore. Disappointed!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 31, 2023
We're sorry to hear our new Milk & Honey fragrance doesn't work for you, We hope you can find another of our softer-fragrance hand soaps that can give your hands the sweetness they deserve.
Written by a customer while visiting softsoap.com