Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Average customer rating
3.6
(891 Reviews)
Rating breakdown 891 reviews
5 Stars
496
4 Stars
105
3 Stars
21
2 Stars
13
1 Star
256
62%of customers recommend this product.
(
329 out of
532)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Customer Rating
1
New Scent Sucks
on May 1, 2023
Posted by: Soap_user
from Soddy Daisy, Tn and Atlanta, Ga
Gender:Male
New scent sucks. Smelled just fine for the many, many, many years I have used it. You messed up.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 2, 2023
It’s nice to hear you have used Milk and Honey Softsoap for so long! We’re sorry our new Milk and Honey scent doesn’t work for you. We hope we can provide your hands with another Softsoap fragrance to clap about!
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is Terrible
on May 7, 2023
Posted by: Boston1
from Boston MA
Gender:Male
I had purchases this in the past and always liked the milk and honey scent. No more! Didn’t notice the “new scent” label until after we opened the bottle and could tell something was wrong. The new scent is awful. We ended up throwing it out as no one in our household could stand to use it. Looking elsewhere for a new hand soap
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 8, 2023
We’re sorry our new Milk and Honey scent doesn’t have the right fragrance for you. Please give us a call at 1-800-255-7552, and let’s see if we can find a way to make this right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
TERRIBLE AND CLINGY NEW SCENT
on May 7, 2023
Posted by: Rok C.
Gender:Female
I bought a refill bottle of the milk and honey online without realizing that there was a scent change. I am homebound due to medical conditions and very scent sensitive. I have to be able to trust the scents that I purchase as I rarely get to go out and smell new ones. I'm visually impaired so I didn't initially notice the new scent label on the bottle but it was immediately apparent as I was refilling. I thought maybe it was just because it was a large bottle at first and tried to ignore it but as soon as I washed my hands I was immediately overwhelmed by the smell. I checked the refill bottle and found the area that had "new scent" on it. This new scent is TERRIBLE!! It is very perfumey, not subtle and light like before, and it clings FOREVER!!! Hand soap smells should wear off in under 10 minutes, no matter how good they smell. After 30 minutes of being attacked by my 1rst hand washing with the new scent I'm getting a migraine, which I'm on several medications for including a monthly shot. WHY would you touch something that has worked perfectly fine for years? What "genius" thought that was a good idea? Based on reviews, the majority of people agree with me on this.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 8, 2023
We’re sorry about your experience. Please call 1-800-255-7552 and tell our team about your experience. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Overpowering new scent
on May 31, 2023
Posted by: Jody
from Raleigh NC
Gender:Female
The new scent is absolutely disgusting. I am sensitive to fragrances and now I can’t use this soap anymore and have been using it for years. Why change a good thing? Have to throw away two big refill bottles. Waste of money!
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry to hear our new Milk and Honey hand soap missed it with you. Please call us at 1-800-255-7552, and let us try to make this right for you
Written by a customer while visiting softsoap.com
Customer Rating
1
on June 10, 2023
Posted by: jen23
I've been using this soap for probably over 20 years. I recently opened a refill with your new fragrance. It has a terrible perfume smell. I don't think I will continue to use this product if you keep this scent.
Response from softsoap.comBy Colgate Rep, Customer Care, June 12, 2023
We thank you for being a loyal user for so long! We're sorry our new fragrance doesn't work for you. We will let our team know about your review. We hope you consider another of our amazing hand soaps to treat your hands to!
Written by a customer while visiting softsoap.com
Customer Rating
1
Scent Causes Migraines
on June 12, 2023
Posted by: cina22
I've been buying Softsoap Milk and Golden Honey for a number of years because it doesn't have a scent. Strong scents triggers migraines for me and many others. Now all we see is this Milk and Honey Scent and I did try it, but, every time I washed my hands, the scent gave me migraines. Even when my family washes their hands, I smell it and I get a migraine. Please keep making the original Milk and Golden Honey without scent. Do it for those of us who have problems.
Response from softsoap.comBy Colgate Rep, Customer Care, June 13, 2023
We're sorry our new Milk and Honey fragrance isn't right for you. Please call our team at 1-800-255-7552, and share your experience with us. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
OFFENSIVE new scent!!
on July 3, 2023
Posted by: Hmace
from Illinois
Gender:Female
Why????? Why change the scent? It’s now awful. I had been buying the original scent for YEARS. Off to another brand for replacement.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 3, 2023
We thank you for being a Milk & Honey fan for so long! We're sorry you don't like the new fragrance, but we sincerely thank you for letting us know. We'll share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please change it back!!!
on July 6, 2023
Posted by: Not a fan
I can't believe you changed a great product that I used for years to a perfume scented.product. Please change it back!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 7, 2023
Thank you for being a long-time user of our Milk & Honey Softsoap! We're disappointed that you don't like our new formula and fragrance. We'll let our team know about your review. We do hope we can provide another soft-scented fragrance to keep your hands clean and happy.
Written by a customer while visiting softsoap.com