Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
Terrible new smell
on March 1, 2023
Posted by: Jason F
from SW MI
Gender:Male
The "new fragrance" milk and honey Softsoap is terrible. For years my wife and I have purchased the old formulation and it smelled good and worked fine. Now it smells completely different (in a bad way). We will be looking for a different soap to buy, probably not even Softsoap.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
2
Can't stand the new fragrance.
on March 12, 2023
Posted by: Cheryl
from Florida
Gender:Female
This used to be my favorite hand soap. For more than a decade, it was the only hand soap I kept in my house. With my last refill, I've discovered that they have changed the fragrance. At first I thought something was wrong with my sinuses. (I hadn't noticed the "new fragrance" wording on the label.) I'm glad it wasn't actually me, but I'm sad that I will no longer be able to use this product. The original fragrance was pleasant, very mild, smelled very natural, and it didn't linger too long. This new fragrance is much stronger, it has a "cheaper", "faker" feel like sickeningly sweet vending machine dessert pastries that have infinite shelf-life, and that scent lingers on your hands all day. It is still effective as a moisturizing soap, but that new fragrance has forced me to search for a new household hand soap.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 14, 2023
We’re sorry our new fragrance misses the mark with you. We hope we can provide another, softer fragrance that will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
2
New scent is overpowering
on March 17, 2023
Posted by: CG
from CR, Colorado
Gender:Female
I just received my newest refill bottle and they’ve completely changed the scent. I’m extremely sensitive to any fragrance but have always liked the milk and honey as it wasn’t overpowering. I immediately had an allergic reaction to whatever overpowering floral fragrance they are using now. In my opinion the new scent is disgustingly overpowering, guess I’ll be switching brands.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 23, 2023
Please call 1-800-255-7552 and tell us of your experience. We’d like to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
If it's not broken, don't fix it.
on March 23, 2023
Posted by: marlae
The new scent is a disaster - I bought a box of 6 and tossed them all in the condo dumpster. It reeks of a strong scent that smells like perfume. Even the cat runs from it in the kitchen. Why and god's sakes did you change it? Ever hear of "If it's not broken, don't fix it". Going old school to a bar of soap - tired of dumb companies changing sht for the sake of changing sht.
Response from softsoap.comBy Colgate Rep, Customer Care, March 24, 2023
Please call us at 1-800-255-7552 and give us a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap Milk & Honey
on March 24, 2023
Posted by: djcrews
from Hillsboro, MO
Gender:Female
New fragrance is terrible. I loved the Softsoap Milk & Warm Honey but this replacement has a terrible odor. So sad since I have been buying it for a long time and now will have to find a replacement.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 27, 2023
We’re sorry our new Milk and Honey isn’t right for you. We hope you find the right fragrance from our wide variety of fragrances!
Written by a customer while visiting softsoap.com
Customer Rating
1
SOFTSOAP NO LONGER SOFT
on April 2, 2023
Posted by: Red
from Southe Eastern, MA
Gender:Female
This has been my family go to hand soap for quite some time now, years. Due to a recent chemical change including (SCENT), it's now drying out our hands and giving us rashes. In addition to the physical downsides of the modification, it also smells terrible.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 4, 2023
Please call 1-800-255-7552 and share your experience with our specialists. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
long-lasting, overpowering scent
on April 2, 2023
Posted by: maryusa12
If this scent were subtle it would be nice, but it is overpowering and stays with you for hours. Yuck!
Response from softsoap.comBy Colgate Rep, Customer Care, April 3, 2023
We’re sorry our Milk and Honey fragrance isn’t for you. We do offer plenty of other, more subtle fragrances for your hands and nose to enjoy!
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible Scent Change
on April 4, 2023
Posted by: Paula
Gender:Female
We have a large family and have been using Softsoap Milk and Honey for YEARS. So we are incredibly disappointed with the change in formula! Why?! It is so perfumy. My whole family hates it. Please go back to the original scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 4, 2023
We’re sorry our new Milk and Honey fragrance missed the mark with you. Please give one of our softer fragrances a try, to find the one that's right for you.
Written by a customer while visiting softsoap.com