Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
HORRIBLE NEW FRAGRANCE
on August 17, 2023
Posted by: Former User
from MD
Gender:Female
I have used Softsoap Milk & Honey for years but NO LONGER! I will be RETURNING the refill bottle I just bought! I CAN'T STAND the new frangrance!!!!! Bring back the ORIGINAL FRAGRANCE!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 17, 2023
Thank you for being a long-time Softsoap user! We're sorry our new fragrance isn't right for you. Your comments will be shared with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Smells horrible now
on August 25, 2023
Posted by: Marsha
from Buffalo New York
Gender:Female
I bought this for years. change the scent now they ruined it. I won’t be buying it anymore . I opened it and I Can’t return it now.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 28, 2023
We're sorry to hear our new Milk & Honey scent doesn't do it for you. Please call us at 1-800-255-7552 and let's see if we can make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible doesn't even begin to explain new scent
on September 15, 2023
Posted by: Nikki
from Northwest, PA
Gender:Female
This is the only brand and scent I have bought for years, and is very hard to find in stock in the stores. But since they changed the scent it smells like I just washed my hands in toilet bowl cleaner. How can you even call this smell Milk and Honey? What were you thinking. Don't fix what isn't broken. Unfortunately I have 2 full refill size bottles that will probably see the trash can.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 15, 2023
We're sorry our new fragrance doesn't work for you. Please call us at 1-800-255-7552 and share your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
3
Horrible new fragrance.
on November 7, 2022
Posted by: Malu
from New Hampshire
Verified Purchase:No
I've been using the Milk & Golden Honey for years without complaints. Bought a refil last week and it has a new fragrance. It's horrible! Please bring back the old fragrance.
Pros: Cleans Effectively, Easy To Use, Long Lasting
Cons: Dries Skin, Unpleasant Smell
I would recommend this to a friend!
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please go back to old scent
on October 31, 2022
Posted by: Anna
from Denver, CO
Verified Purchase:No
We have been using this soap for years and literally tolerated price gouging during the early pandemic months because we loved and needed it that much. The scent has been changed and we noticed immediately. We will no longer be purchasing this soap as the new fragrance is terrible and the after effect feels less moisturizing. Please return to the old formula. We await your announcement.
Pros: Moisturizing
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry we missed the mark for you. We do appreciate you for sharing your honest feedback. As it helps us improve our products in the future.
Written by a customer while visiting softsoap.com
Customer Rating
1
WHY?! Can't use it anymore!!:-(
on January 15, 2023
Posted by: BellaDLH
I beg you, please change this "New Fragrance" BACK to the original!! We have used this particular soap for YEARS and YEARS, only to all of a sudden have it smell so strong that we cannot use it anymore! I am allergic to most perfumes, and almost all soaps and body washes because of that allergy... but this was the ONE soap I could use. Not anymore... we will be in search of a different soap now. Why on earth would you change such a lovely, "soft" smelling soap?! Are you unable to get the ingredients anymore? I cannot use any of your other soaps at all. Please, PLEASE, go back to the original!
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible product
on February 18, 2023
Posted by: Mr allergy
They updated the perfume and ruined the product causes allergies in many people
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Thank you for your feedback on our Milk & Honey hand soap. If you need more help please contact us at this number 1-800-468-6502
Written by a customer while visiting softsoap.com
Customer Rating
1
New "milk & honey" fragrance is too strong
on February 20, 2023
Posted by: Nancy
As someone who is sensitive to fragrances, I have always relied on Softsoap milk & honey. The fragrance was very subtle. I just bought the new version for the first time and will not be buying it again. Instead of a light smell of honey, there is now a strong artificial smell that lingers and perfumes the area after it is used. I hope I can find another brand of soap that suits my needs.
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
Hi there, we are so sorry that you did not enjoy our updated formula. We appreciate your feedback and have shared it with our team.
Written by a customer while visiting softsoap.com