Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
New Smell is awful and drying!
on March 3, 2023
Posted by: CM
from Pennsylvania
Gender:Female
As everyone is saying the new scent is HORRIBLE! They say their formula hasn't changed since 2105??? Then why is a "new fragrance" that is making everyone's hands feel like sand paper and giving you a massive headache! Like someone else said I have been a loyal milk and honey buyer for yearsss and now I have to find something else! Why would they change a great thing? NEW IS NOT ALWAYS BETTER!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 8, 2023
We’re sorry our new Milk and Honey isn’t to your liking. Please call 1-800-255-7552 and share your experience with our specialists. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is not good.
on March 9, 2023
Posted by: ebh
from Knoxville, TN
Gender:Female
I've been a loyal buyer of the Milk and Golden honey formula for years. I unknowingly bought this "new fragrance" the other day and it is awful. The flowery, perfume smell is strong and it dries out your hands. Go back to the original.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 14, 2023
Please call our specialists at 1-800-255-7552 and tell them about your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Fragrance is Overpowering and Awful
on March 15, 2023
Posted by: Desert Wind
from Central Oregon
Gender:Female
We have used this product for as long as I can remember. I have fragrance allergies, so the mildly scented formula has been wonderful in a marketplace full of overpowering scents.
As I was finishing off the very last of an older refill bottle, I reached for the newer one and noticed the “New Fragrance” bit. I opened the seal and immediately knew that it was going to be a problem. It has that “walking by Bath and Body Works” artificial fragrance smell to it. I put a very small, barely pea-sized amount on my hand and washed up. It’s terrible. I washed my hands twice with citrus dish detergent and the smell was still stuck on my skin.
Fortunately, I haven’t added any of the new formula to our kitchen soap reservoir. We’ll use up the last of the older version and go look like oddballs in the store while sniffing half of the soaps in the aisle to find a replacement.
We will be discarding the refill bottle and no longer purchasing this product. I’m very disappointed because this has been our go-to, trusted hand soap for years. It’s difficult to find replacements for things like this and I truly hope that the company pays attention to these reviews and understands how their changes can impact their customers.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 22, 2023
We’re sorry our new Milk and Honey fragrance doesn’t work for you. We will share your comments with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful now
on March 17, 2023
Posted by: Not An Old Lady
from CA
Gender:Female
New scent is awful. This used to be my favorite and I kept it at all the sinks. If I had smelled it before purchasing I would not have purchased it. It smells like old lady. :(
Response from softsoap.comBy Colgate Rep, Customer Care, March 22, 2023
We’re sorry our new Milk and Honey formula doesn’t work for you. Please call 1-800-255-7552 and let us try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Fragrance
on March 21, 2023
Posted by: Betrayed
Why? For the life of me, I just can't understand why. Everyone involved in this decision should be fired. You want to make a new fragrance, make a new fragrance. Don't destroy, not only a good one, but your best one. I don't understand why companies always feel the need to change or discontinue their best products.
Response from softsoap.comBy Colgate Rep, Customer Care, March 23, 2023
We’re sorry you don’t like our new Milk and Honey fragrance. We will share you review with our team.
Response from softsoap.comBy Colgate Rep, Customer Care, March 23, 2023
We will share you review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
UNPLEASANT SCENT
on March 21, 2023
Posted by: JOE
Have used this product for years because of it's pleasant scent, but am very disappointed with the new scent. Will now stop using it.
Response from softsoap.comBy Colgate Rep, Customer Care, March 24, 2023
We’re sorry our new Milk and Honey fragrance isn’t right for you. Please look at our other great fragrances for the one, just right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent a mistake
on July 25, 2023
Posted by: DisappointedInOR
from Oregon
Gender:Female
The new changes are horrible. I used the Golden Milk and Honey for years. It had a very subtle scent and using multiple times a day did not lead to cracked skin. Now I have to rehash my hands with Dawn to get rid of smell so I can eat or move through my day without a headache.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 2, 2023
We're so sorry to hear the Milk & Honey Liquid Hand Soap causes you headaches and dry skin. We would like to put you in contact with our team of specialists to properly document your experience. Please text us or reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Sunday through Friday from 8:00 a.m. to 8:00 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
2
Bring Back The Last Fragrance, Please!
on September 21, 2022
Posted by: Mandy the Preggro
from New York
Verified Purchase:No
When I was pregnant the only soap that I could tolerate was the last formula. I recently bought the "new fragrance" and the scent is too strong and too perfumed. For me the last scent was more natural and subtle while this scent is more chemically.
Pros: Cleans Effectively, Easy To Use
Cons: Unpleasant Smell
I would recommend this to a friend!
Response from softsoap.comBy softsoappwr, softsoappwr, September 28, 2022
We are so sorry to hear our new formula wasn't quite to your liking. We'd really like to make this right and hear more from you. Please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST)
Written by a customer while visiting softsoap.com