Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
They Ruined the Milk and Honey Softsoap
on February 28, 2023
Posted by: Irishpotato
The new Milk and Honey Softsoap is terrible, the smell is pungent and it is rough on my hands. I have been using Milk and Honey Softsoap for almost 10 years, I liked the light smell and that my hands did not get dried out from using it. Too bad they went and ruined it, I will now be looking for a new brand.
Response from softsoap.comBy Colgate Rep, Customer Care, February 28, 2023
We’re sorry our new Milk & Honey Scent isn’t to your liking. We will share your comments with our team, and hope you can find a softer fragrance from our selection.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance change. Do not like!
on November 5, 2022
Posted by: Cee
from Los Angeles
Verified Purchase:No
New fragrance change and the formula is not "milky" anymore. The new smell smells like baby powder. The thickness of the soap has also thinned out. I use this soap everyday, buy in bulk, and refill this all the time. Of course I noticed the difference! Very sad. Might switch to Mrs. Meyers now. Expensive but at least the smell is consistent. Is the change due to cost? Are you guys trying to skimp on certain things? I did NOT receive this as a sample. I am a real user.
Pros: Disappointed
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Ruined Product
on November 5, 2022
Posted by: Matt
from Salem, OR
Verified Purchase:No
I've used this product for at least 10 years, probably longer, but the new, completely unnecessary changes have ruined it. It smells very strong and very bad, and it dries out your skin. Time to switch to a new brand! I won't even be finishing the refill sized bottle I bought, straight to the trash can, what a waste.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change for the worse
on October 31, 2022
Posted by: Steve
from Warren, NJ
Verified Purchase:No
The new fragrance for Milk and Honey is awful. Don't try to fix what ain't broken! If you want to introduce a new scent, call it something different. You lost a loyal customer.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear we missed the mark with you. We do appreciate your feedback and want you to know it is very important to us.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible "New Fragrance" for Milk&Honey
on November 7, 2022
Posted by: Longtime customer
from Michigan
Verified Purchase:No
I've been buying Milk and Honey for years. I would only buy name brand Softsoap because the off brands couldn't get the smell right. I just noticed my new refill bottle for Softsoap said "new fragrance" at the top. The smell is awful. I will probably be throwing this refill bottle away and all my pumps that I just refilled. Now to the search for a new soap. So frustrating.....
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
No
on November 5, 2022
Posted by: Mommynz
from Wisconsin
Verified Purchase:No
Disappointed in new scent. Will no longer purchase.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Reviewing "Milk & Honey" not "MIlk & Golden Honey"
on October 30, 2022
Posted by: Pat
from South Carolina
Verified Purchase:No
Softsoap changed "Milk & Golden Honey" a very good product to "Milk & Honey". Milk & Golden Honey is no longer available. The new stuff has a heavy perfum (stinks) and is drying to the skin.
Pros: Attractive Packaging
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
2
Strongly dislike new scent of the milk and honey
on September 23, 2022
Posted by: Carolina Mom to 2
from South Carolina
Verified Purchase:No
I don't want to smell hand soap for hours after I wash my hands. So glad I did not refill all my bottles with this new soap fragrance.
Pros: Easy To Use
Cons: Lingering scent, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 26, 2022
We're happy to hear you liked our Milk and Honey before, but are disappointed to hear we missed the mark now. We appreciate you sharing your thoughts as we work on improving our products for the future.
Written by a customer while visiting softsoap.com