Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
Unnecessary change to Milk & Golden Honey scent
on August 23, 2023
Posted by: MAC76
Been buying Milk & Golden Honey for decades. They only mild scented soap on the market. Why change it now? So many harsh, pungent scented soaps on the market. Why make this another? What an awful business decision.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 28, 2023
We're sorry our new Milk & Honey scent isn't to your liking. We hope you can find the right Softsoap scent for you. We'll let our team know how you feel.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is AWFUL
on October 31, 2022
Posted by: Sensitive to smell
from Las Vegas, NV
Verified Purchase:No
The new scent stained my skin with perfume. It made me sick to my stomach. I washed my hands multiple time with my unscented bar of soap and still couldn't get the smell off. Please change back the formula or make a new name/bottle with the old formula. I'd pay more just to have the original Milk and Golden Honey soft scent back. I wish I knew it was going to be changed so I could have stocked up on the original scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry this happened to you, this is definitely not the experience we wanted you to have. We'd like to know more about this and have you speak to one of our specialists. Please contact us at; 1-800-221-4607. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why was the scent changed!
on October 28, 2022
Posted by: Lori
from Ohio
Verified Purchase:No
I have bought this product for years and now can no longer use it due to the unpleasant smell! I wash my hands constantly as I am always cooking and cleaning. The old formula never dried out my hands or give me any kind of rash. The mild scent was wonderful as I can't stand strong perfume smells. Please go back to the original formula!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 2, 2022
We are sorry that the new scent was a miss with you. We'll be sure to make note of your thoughts on it. We'd like to see if there is another scent that is better suited for you. Please give us a call at 1-800-468-6502 to speak with one of our agents about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible since they changed the scent. Migraine trigger.
on November 5, 2022
Posted by: Kris
from Florida
Verified Purchase:No
This used to be the only soap I would buy as it had a mild smell, didn't dry out my hands and most importantly did not cause a migraine. Since they changed the fragrance it immediately triggers a migraine and I can no longer use this product. It is very disappointing.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Used to be good. New formula is terrible.
on October 29, 2022
Posted by: Chris
from Wisconsin
Verified Purchase:No
Do not buy - the new version smells terrible and dries your hands. Ruined the soap I've been buying for over a decade. This used to be a nice moisturizing soap with a very light pleasant scent. New version has a very strong chemical perfume scent that doesn't smell good. Lost a lifetime Softsoap buyer.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on October 25, 2022
Posted by: A mom
from Kentucky
Verified Purchase:No
I have bought this soap for many years. However, my entire family dislikes the new scent. Please go back to the old formula.
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 2, 2022
We're sorry to hear that you and your family don't like the changes made to the scent. We'll be sure to make note of your thoughts. We'd like to see if there is a scent we can find for you. Please give us a call at 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change the fragrance name!!!
on October 27, 2022
Posted by: Linda
from Kentucky
Verified Purchase:No
How dare you change the most pleasant fragrance of the original Milk & Honey hand soap without making it visibly clear on the pkg that it's NOT the same! It doesn't even feel the same when washing hands. It should be called something different than Milk & Honey. Fooled me once but I WON'T be buying it again! Stinky!!!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 31, 2022
We are sorry we missed the mark for you. We do appreciate you for sharing your feedback. As helps us improve our products in the future.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is a Deal-breaker
on September 22, 2022
Posted by: Gingersnapped3
from NJ
Verified Purchase:No
The Softsoap Milk & Golden Honey has always been my favorite liquid hand soap scent. The scent was light and lingered just enough to still smell it afterwards without being overpowering or stinky, and the soap left my hands feeling nice and smooth. Today my husband came home with a refill bottle and I noticed a tiny blurb saying "New Scent." It is terrible! It's too strong and the only way I can describe it is that it reminds me men's deodorant that's irritating to your nose. I'm so disappointed and I plan to give the refill away because I can't stand that stinky smell. It also left my hands feeling dried out after washing them. The lovely original scent was the only reason I purchased the Softsoap brand. Now I'll buy the store brand of the milk & honey. It doesn't smell as good as your original but it's WAY better than the new scent.
Pros: Cleans Effectively, Easy To Use
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 28, 2022
We are so sorry to hear our new formula wasn't quite the match for you. We'd really like to make this right and get you connected with our specialists if our soap was irritating in any way. Please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST). We look forward to hearing from you!
Written by a customer while visiting softsoap.com