Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
The New Fragrance Is A Blight On The Earth
on August 8, 2022
Posted by: Mr Hives
from MO
Verified Purchase:No
This soap used to be a safe and gentle formula, now it triggers migraines, hives, and other inflammation and smells overpoweringly bad, fading little over time (it's intense enough that one becomes averse to eating finger foods because it smells like you're putting soap in your mouth). Change it back.
Cons: Allergenic, Dries Skin, Migraine Trigger, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 13, 2022
We are so sorry for your unwanted experience with our product and we would like to speak with you about your experience. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
ALERT!!! SCENT HAS CHANGED AND ITS NOT GOOD
on October 16, 2022
Posted by: Barbara
from Ohio
Verified Purchase:No
I used this for years because of the light scent but it has changed and has a perfumed scent. I am now in search of a new product.
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the original Milk & Honey scent
on October 16, 2022
Posted by: Mary
from Virginia
Verified Purchase:No
The new scent triggers my scent sensitivity - the old milk & honey scent was one of the only soaps that I could use and I trusted Softsoap to bring me a consistent product but not anymore. The new scent triggers allergy symptoms and is overwhelming and hard to wash away. You've lost a loyal customer.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We're sorry to hear that you're not a fan of the recent changes to our scent and that it triggers an allergic reaction. We hope that you're doing better. Can you please reach out to us at 1-800-255-7552 so we can speak with you about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
They changed the scent!!!
on September 19, 2022
Posted by: Unhappy long time customer
from Brooklin New York
Verified Purchase:No
Whyyy the milk and golden honey has been a perfect soap. The smell was not horrible. BUT YOU CHANGED IT. Why! It's stinks now. And it's not as moisturizing anymore!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 24, 2022
We're sorry to hear our new smell wasn't a hit for you, but we appreciate you sharing your thoughts with us. We want you to know feedback like yours helps us improve our products for the future.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new scent
on January 8, 2022
Posted by: A
from USA
Verified Purchase:No
I've used this soap for years, purchased a new large refill and the smell is absolutely awful. What a waste of money as it renders it unusable for me.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
We are so sorry to hear this and would like to help make it right! Please text us or reach out through any of our live channels here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Very disappointed
on September 19, 2021
Posted by: Lissy
from Houston. TX
Verified Purchase:No
Why was the formulation changed? I had to throw the bottle away today. I've been using this hand soap for years. Why would you change a good thing? The smell is awful and it stays on your hands for a long time.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Oh no! We are so sorry to hear you dislike the fragrance of our Milk and Honey hand soap. There has been no formula change to this product. Please feel free to call us at 1-800-255-7552 to speak to one of our representatives about your experience.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed and looking for a new soap
on January 26, 2023
Posted by: Bob27
I have used this soap for years but the new scent is unpleasant and the formula is very drying. Please bring back the original scent
Response from softsoap.comBy Colgate Rep, Customer Care, February 22, 2023
We’re sorry to hear you’re not loving the new formula. We'll share your feedback with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
I will never buy the new formulation of this product.
on October 15, 2022
Posted by: Upset Customer
from NC
Verified Purchase:No
It Stinks. You need to DC this product and go back to the old formula. Time to look for another brand.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com