Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Average customer rating
3.6
(873 Reviews)
Rating breakdown 873 reviews
5 Stars
482
4 Stars
103
3 Stars
20
2 Stars
13
1 Star
255
62%of customers recommend this product.
(
328 out of
530)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz. (US04965A/129094) - Yellow
Customer Rating
1
Hands are burning
on October 25, 2022
Posted by: Sad customer
from San Carlos, CA
Verified Purchase:No
I have used this soap for more than 20 years. It has been a staple in my house for many reasons including, low cost, ease in obtaining, pleasant mild smell, and gentler on my hands. Unfortunately, the new scent change has already resulted in my hands burning with each hand washing. It is not a pleasant smell either as it is very strong. Now I have to start looking for a replacement.
Cons: Dries Skin, Hands burning, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 29, 2022
Hello! We're sorry to hear this and we hope you're feeling better. Please give us a call at 1-800-221-4607 so we can investigate this matter further.
Written by a customer while visiting softsoap.com
Customer Rating
1
BRING BACK THE ORIGINAL SCENT!
on January 9, 2023
Posted by: Kate
I have been using this soap for pretty much my whole life and as soon as I saw the formula was changed I smelled the difference right away between the original and this one. It’s like every other soap out there that smells way too strong and not subtle like the original scent did. It was the only soap my whole entire family has used and now we’re buying up ones that are still out there with the original scent. We’re dreading the day we can’t find the original scent in stores. Please for the sake of many people who are sensitive to strong scents CHANGE IT BACK!
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re not lovin that our new Milk and Honey fragrance doesn’t work for you. We will let our team know about your review and comments.
Written by a customer while visiting softsoap.com
Customer Rating
1
"New scent" is god-awful
on January 30, 2023
Posted by: DGWi
Gender:Male
Yeah, like other recent reviews have said, the "new scent" is god-awful. Been using this same soap for about a decade and now gotta find a new go-to unless they mail me some secret back-stock of the good-smelling kind.
Response from softsoap.comBy Colgate Rep, Customer Care, February 24, 2023
We’re sorry our new Milk and Honey scent doesn’t work for you. Please check out our vast amount of fragrances for one more to your liking.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula stinks
on October 17, 2022
Posted by: How could you
from Ohio
Verified Purchase:No
This was the only soap I could afford regularly that I liked the smell of. I have sensory issues and have trouble with a lot of scents. The new formula is awful.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We're sorry we missed the mark for you, we do appreciate you for sharing your feedback. We will share it with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance is horrible
on July 21, 2022
Posted by: Josh
from North Carolina
Verified Purchase:No
Why would you mess with the fragrance it was fine to begin with but you decided to mess with it and now it smells terrible like seriously why would do this.
Pros: Cleans Effectively
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, July 24, 2022
Thanks so much for sharing with us! We truly apologize for this inconvenience however we have not made any recent changes to our formula. Can you please reach out to us directly so that you may further elaborate with us on your experience with our product? https://shop.colgate.com/pages/contact-us
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is a bad change!
on July 29, 2022
Posted by: H
from KC
Verified Purchase:No
The NEW scent is horrible. I found this soap during the pandemic when you bought what you could find. It WAS a great find. I WAS willing to pay more because it smelled great and didn't dry out my hands. The new scent is horrible smelling. The awful smell lingers on the hands. I will not be buying this option again
Cons: Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, August 2, 2022
We're so sad to hear this and we will keep this in mind for future improvements. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
New smell is unbearable
on November 7, 2022
Posted by: April H
from Hopkins, MN
Verified Purchase:No
I had been using this soap for years because I am very sensitive to any perfumey smells and get headaches easily. I also prefer not to buy antibacterial soaps. I bought the refill jug and filled one of my soaps yesterday. I started getting headaches, and couldn't figure out why. Then I realized my hands smelled like perfume. I kept washing and washing, and it was getting worse. It took me a bit to put it together and actually smell the soap. I have now washed my hands with dish soap, then hand sanitizer (neither of which worked) then 91% isopropyl alcohol, which finally took away some of the odor, but not all. Now I have a jug of soap that I can't use and can't put my hands near my face without getting a headache.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 13, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible idea to change the scent!
on January 8, 2023
Posted by: Bondsblues
Why did they change a great formula? The old one (milk and golden honey) was perfect. The new (milk and honey) smells like rotted milk with pungent flowers and bad perfume crammed into the bottle. It's terrible and gives me headaches, not to mention the scent clinging to my hands so much my dogs back away now when I try to pet them after washing my hands with this crap. I will be going to another brand until they switch back. Bad move on theirbosrt. Whoever made this stupid decision should be fired. Buyer beware!!!
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry you don’t enjoy our new Milk and Honey formula as much as the old one. We will share your views of the update with our team. Please call 1-800-255-7552 and speak with our specialist about your experience. We want to make this right for you!
Written by a customer while visiting softsoap.com