Customer reviews from command.com
Command - Large Hanging Strips, 15 lb., 12/Pack - White
Average customer rating
3.9
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
782
4 Stars
70
3 Stars
26
2 Stars
34
1 Star
265
68%of customers recommend this product.
(
553 out of
811)
Customer Reviews for Command - Large Hanging Strips, 15 lb., 12/Pack - White
Customer Rating
1
Absolute Rubbish and a Complete Waste of Money
on June 12, 2020
Posted by: Mack20
from London
Gender:Male
Don't buy these! All my paintings have fallen off the wall causing considerable damage!
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Care, June 15, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mon-Fri 8am-5pm CT. Thanks again, please provide reference #15706179 when you call. We look forward to your call.
Written by a customer while visiting command.com
Customer Rating
5
Old Picture
on September 2, 2020
Posted by: Parahump
from Lexington, SC
Gender:Male
[This review was collected as part of a promotion.] We have a 60 Plus years old desert picture landscape 4' x 2' handed down over the years. It has always been hung on a hook and wire. Moved to a new home and didn't want to put holes in the wall. it has some weight and been hanging for 5 months now with out any problems.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
4
I buy this aIll the time!
on September 3, 2020
Posted by: lisamum
from hawaii
Gender:Female
[This review was collected as part of a promotion.] I always have to have these large picture command strips for all my hanging needs. Once in a while the humidity causes them the sticky to detach from the wall.But I always have more on hand!
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Something changed
on October 26, 2020
Posted by: juden
from Midwest
Gender:Female
I have been a lover of Command products since they came onto the market years ago. Recently, I purchased new picture strips after moving into a new house. These newest strips have been nothing but a nightmare resulting in broken wall art and tears of frustration. I prepped the walls, used the strips as recommended, and within hours to a couple of days, all of the wall art I hung began to fall off the walls. The strips failed in various ways - some came entirely off the wall, others pulled apart from itself with each adhesive side of the strip firmly attached to the wall/object, while others had the adhesive pull apart from the plastic strip. I have NEVER had this problem in the past and have always advocated for the use of Command strips. Unfortunately I will have to resume using traditional wall hanging methods. Please go back to whatever 3M used to do because I would LOVE to have my favorite product back!
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Care, October 26, 2020
Thank you for taking the time to leave your review. We are sorry to hear you were unsatisfied with the product, and would love to gather some details about your experience. Please connect with our team at 1-800-934-7355 Mon-Fri 8am-5pm CT.
Written by a customer while visiting command.com
Customer Rating
1
Followed Instructions; Ruined Wall
on November 8, 2020
Posted by: Aralyn187
from Lakeland, Florida
Gender:Female
Just bought three packs of these to hang some picture frames we've been meaning to hang. We didn't want to damage our walls, so we thought we'd try command strips. Big mistake.
We followed all the instructions to the letter, cleaned the wall with rubbing alcohol, pressed strips the the back of the frame for 30+ seconds, position the frame and press to the wall for 30+ seconds to secure, but when we reached the step where you gently peel the frame from the Velcro to let the pieces on the wall set it didn't separate and ruined two spots on my wall.
Never again.
We followed all the instructions to the letter, cleaned the wall with rubbing alcohol, pressed strips the the back of the frame for 30+ seconds, position the frame and press to the wall for 30+ seconds to secure, but when we reached the step where you gently peel the frame from the Velcro to let the pieces on the wall set it didn't separate and ruined two spots on my wall.
Never again.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, November 9, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
2
Use to love & recommend
on December 2, 2020
Posted by: Teee
from California
Gender:Female
I had used these many years ago to help during earthquakes. They worked great. Two years ago, same everything, new strips because change placement of some pictures, and added some new ones. The new product, done the exact same way, on same surfaces only held for a few months. They no longer stick to my walls, even following the directions exactly. Second time I tried, I noticed the alcohol is leaving “light patches”. Seems my husband was correct, best ways are old ways.
I will add, only use on clean extremely smooth surfaces. I think my very lightly textured walls might be the reason. However, there is one old picture still hanging for I believe over(?) 3 years now on same wall. Going to see how long it lasts. Seems you changed the product, the new strips are not as thick of adhesive which seemed to help them stick so well.
There are slight discoloration where the old strips had been, but not really noticeable unless you are really looking. Once again, think from the alcohol.
I will add, only use on clean extremely smooth surfaces. I think my very lightly textured walls might be the reason. However, there is one old picture still hanging for I believe over(?) 3 years now on same wall. Going to see how long it lasts. Seems you changed the product, the new strips are not as thick of adhesive which seemed to help them stick so well.
There are slight discoloration where the old strips had been, but not really noticeable unless you are really looking. Once again, think from the alcohol.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, December 4, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Difficult to use
on December 16, 2020
Posted by: Texas
from San Antonio, TX
Gender:Female
I bought this to hang three framed artworks. The instructions say to 'click' them together. They don't 'click' it's like velcro. Step 4 on the instructions say to temporarily remove frame but you can't if you've meshed the 'velcro' tightly together from step one. The first picture I tried to hang wasn't able to 'follow' instruction to remove the frame to let the wall strips build their adhesive before putting up the frame and so hope it doesn't come down. So on the next two pics I only lightly meshed the 'velcro' together (step 1). But then when tried to remove frame (step 4) and leave the wall strips - the wall strips kept coming off w/ frame!. Got them apart and stuck adhesives to wall. Left on for an hour (step 5). Step 6 -when tried to put frame on couldn't get the 'velcro' to 'click' (really meshed together is correct concept). This was a waste of money! But I love their picture hanging hooks - going to go back to store and buy the picture hanging hooks. Don't waste you time or money on this product- stick w/ hooks.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, December 16, 2020
Hello, thank you for taking the time to leave your review. We are sorry to hear of the difficulty. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
2
After about 3 years, just fell off the wall
on August 13, 2021
Posted by: LMG1
Gender:Female
The velcro pieces are still on the wall, but the adhesive to the wood on the frame of the artwork failed. They fell off the wall in the middle of the night last night. Do not hang anything with glass.
Response from command.comBy Command, Pace Social Team, June 16, 2022
Thank you for leaving your review! We are sorry to hear you are having difficulties, not what we would expect when using on a painted/sealed frame. If the wood is "raw" our adhesive may have a hard time sticking and may offer another product solution in our Picture Hanging Collection. If you have any other questions, feel free to connect with our team by chat www.command.com or by phone 800-934-7355 M-F 8:00-4:30pm CT and reference this #25977236.
Written by a customer while visiting command.com