Customer reviews from command.com
Command - Large Hanging Strips, 15 lb., 12/Pack - White
Average customer rating
3.9
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
782
4 Stars
70
3 Stars
26
2 Stars
34
1 Star
265
68%of customers recommend this product.
(
553 out of
811)
Customer Reviews for Command - Large Hanging Strips, 15 lb., 12/Pack - White
Customer Rating
4
Commercial Use
on December 17, 2015
Posted by: BCOSEYatHome
from Los Angeles, CA, United States
Gender:Female
I'm an interior designer on staff with a commercial entity. Our end-users are somewhat transient between multiple leased office site, so the use of the hanging strips is preferred over multiple holes for various changes in décor, etc. I have learned to follow the directions "to the letter" and when applicable, because of weight, use multiple hanging strips. My best result for a damage-free wall, is to apply the strips with the pull tab at the bottom. When its time to remove, be sure you're pulling downward as close to the wall as possible, rather slowly. When following these steps, I have drastically reduced the cost to repair & repaint walls.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Beautiful picture fell off the wall
on February 6, 2016
Posted by: Gail J
from Charleston, SC, United States
Gender:Female
I had a lovely picture with a command hook secured on dry wall. It crashed off the wall and broke the gorgeous frame and glass into millions of pieces. It chipped off a piece of the travertine hearth as well... Then I tried the command velcro with 4 strips and it would not hold... What should I do now?? I had to have it reframed and put the plastic instead of glass and that would not hold with the velcro.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, February 10, 2016
Thank you for taking the time to leave your review on our product. Based on the picture size we are unsure if we have a product that'll work for you. For any customer having trouble we would ask they please call our team at 1.800.934.7355 M-F 8am-5pm CT. Please know we will be sending you a direct e-mail to assist. Thank you!
Written by a customer while visiting command.com
Customer Rating
1
not a reliable oroduct
on July 24, 2016
Posted by: Krk8
from LaFayette, GA, United States
Gender:Female
I have had light weight pictures that did it exceed the weight limit for the product used. I have used several types of command products in different areas of my home. These were hung up 10 months ago and 4 of them have fallen within the past 2 weeks and broken the frames. Also damaging a picture of a deceased loved one. One of the pictures was a canvas picture and it broke the outer framework of the picture. I wanted to avoid holes in my walls by using the command products. But they didn't work as promised.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, July 27, 2016
Thank you for taking the time to leave your review. We would not expect them to fall when weight limits and instructions are followed. Please know we will be sending you a direct e-mail to assist. For any customer having product concerns we would ask you please call our team at 1.800.934.7355 M-F 8am-5pm CT. Thanks again for leaving your review.
Written by a customer while visiting command.com
Customer Rating
1
Not adhesive at all
on September 3, 2016
Posted by: Maggie94
I could not get these to stick to my wall at all. The pictures I was hanging were less than 2 lbs each. Waste of money.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, September 6, 2016
That is not something we would expect when instructions are followed and we'll be sending you a direct e-mail to assist. Each set of large strips should hold up to 4 lbs. For any customer having trouble we would ask they please call our team at 1.800.934.7355 M-F 8am-5pm CT. Thank you for taking the time to leave your review.
Written by a customer while visiting command.com
Customer Rating
1
Disappointed.
on November 14, 2016
Posted by: Cricket6
from PA, United States
Gender:Female
I recently moved into a brand new apartment. I bought command strips and hooks because I wanted to be courteous to my landlords. I can't even hang regular pictures without them falling. There are so many spots on my walls where paint has been stripped because of command hooks. I would have been less destructive using nails. It's not that I want to bash the product or the company but I expected much better quality than I received.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, November 16, 2016
Thank you for taking the time to leave your review. We're sorry to hear of your experience and we want to help. Please connect with our customer service team at 1.800.934.7355 M-F 8am-5pm CT. We have a complete line of picture and frame hanging products that are specifically designed for hanging pictures. We also offer general purpose hooks for hanging clothes, jackets, and other items with various weight limits. When instructions and weight limits are followed we would not expect any damages so we look forward to hearing from you so we can discuss this further.
Written by a customer while visiting command.com
Customer Rating
1
Very annoyed
on March 11, 2017
Posted by: MrsAskham
from Manchester, United Kingdom
Gender:Female
Have had pictures on my wall for 6 months. Take down to move and off comes paint!! Now we have to paint an entire wall!
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, March 13, 2017
We would expect our products to stay put until you decide to remove them and also to come off cleanly when removal instructions are followed. We're unsure why this was not your experience and we'd like to understand what happened. Please connect with our team at 1.800.934.7355 M-F 8am-5pm CT so we an do so. Thanks for taking the time to leave your review, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
5
Worked Perfectly for me despite other reviews
on January 1, 2016
Posted by: CMTorie
from Madera, CA, United States
Gender:Female
I was very worried given other reviews but it worked perfectly for me. I followed the directions exactly, cleaned wall with rubbing alcohol, applied strip, let set overnight before hanging item, and hung item the next morning. I found that it was easier to attach the two pieces together (ie. the photo to the wall) by simply using the side of my fist as a mallet and simply and firmly "popping" the picture on the wall. You can literally hear it "snap" into place. My items were up for one month (Christmas) and nothing fell. When removing, I started with the bottom of my photo and angled it up towards the ceiling, which slowly released the two velcro pieces. After that I carefully and slowly pulled the sticky part STRAIGHT DOWN until it was completely removed from the wall. I used about 30 total and not a single problem. Will be using these every Christmas. (sorry pictures are crooked because I took them down, then threw them back up quickly for a picture)
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Ripped a hole in my wall.
on December 24, 2016
Posted by: Dieudonnekia
from Jackson, WY, United States
Gender:Female
I bought this for Christmas after we remodeled our home so I wouldn't damage the walls. When pulling the tab down to move one of the stockings it took a chunk out of the texture of the drywall. I am so frustrated and scared to remove the others.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 27, 2016
We're sorry to see this and we'll be sending you a direct e-mail to assist. This review was left for the large picture hanging strips but it appears from your pictures that you used the small utensil/wire hooks. For any customer who experiences damage please call our team at 1.800.934.7355 M-F 8am-5pm CT. For removal stretching the strips straight down slowly will prevent damage to the wall surface.
Written by a customer while visiting command.com