Customer reviews from command.com
Command - Large Hanging Strips, 15 lb., 12/Pack - White
Average customer rating
3.9
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
782
4 Stars
70
3 Stars
26
2 Stars
34
1 Star
265
68%of customers recommend this product.
(
553 out of
811)
Customer Reviews for Command - Large Hanging Strips, 15 lb., 12/Pack - White
Customer Rating
1
Hard to use and my picture fell and broke
on December 6, 2020
Posted by: Spinokrakken
from Seattle, WA
Gender:Male
I will never use these things again. They are really hard to use and you essentially have to hang your picture twice if you follow the instructions exactly. Even though I did, my picture fell off the wall and broke, chipping one of our bathroom tiles in the process. These Command strips are an absolute disaster.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, December 9, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Damaged the wall
on December 16, 2020
Posted by: graydmk
from Sebastian, FL
Gender:Male
This review is for the 12lb medium picture hanging strips. Did exactly as per the directions and ended up with 2 big holes in wall that I now have to repair. Directions at step #4 tell you to temporarily remove frame from wall to reinforce strips (letting adhesive set before reattaching pic after an hour). Peel frame as shown. Pic shows pulling upwards from bottom with intent to separate the two velcro pieces adhered to wall and back of frame. Well, the velcro didn't let go and you can't see what's happening until the damage is done. Instead of the velcro breaking free, the paint, and a chunk of dry wall was removed where each strip was attached. Now I need to spackle, sand, and re-paint. Should have just used a trusted molly screw as always. Some of these products work well as intended. This ope was an aweful failure.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, December 21, 2020
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Nope
on January 16, 2021
Posted by: Joysmom
from Oklahoma City
Gender:Female
I bought these to hang some new canvas prints. First, I couldn't get the strips to stick to the wood frame. When I finally did, I followed directions and held the frame against the wall. When I tried to separate the strips (per instructions), the strips stuck together on the frame and pulled a big chunk of paint off the wall.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, January 20, 2021
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Did not stay on the wall
on January 20, 2021
Posted by: Elisa
I bought this pack last week and all 3 pictures I hung on my walls have now fallen down. These same pictures were hung before using the hanging strips without any issues. This new package I just bought seems to be old. The strips aren't sticky at all.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, January 25, 2021
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Keeps falling off
on February 25, 2021
Posted by: Roilena2
from Uk
Gender:Female
I bought these a few weeks ago. I used them to attach a considerably light (doesn't even weight a kilo), small picture on the wall but it keeps falling down. Absolutely useless and I wouldn't trust them to hold something heavier or larger. I also tried it on a small hook just to hang a few summer scarves and it fell down with just one scarf on.
No, I would not recommend this to a friend.
Written by a customer while visiting command.com
Customer Rating
2
Very disappointed
on March 6, 2021
Posted by: Jim6612
from Alberta, Canada
Gender:Male
I installed one then decided to move it. I pulled down on tab as directed, but it tore a chunk off the wall. I have used them before with no issues,
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, March 10, 2021
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-364-3577 Mo-Fri 8am-4:30pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Does not work, everything falls down.
on May 22, 2021
Posted by: Pheonix Rysing
Gender:Female
I purchased this and some smaller ones to hang some pictures and I tried using these larger ones for a smaller size white board. Every single thing I hung fell down, including a painting my dad painted for me, which broke the glass (thank goodness it didn't destroy the painting. I have been very unimpressed by this brand and will not be purchasing them again.
No, I would not recommend this to a friend.
Response from command.comBy PACE Social Media, PACE Social Media, May 24, 2021
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mo-Fri 8am-4:30pm CT, and mention reference #23695766. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Awful! Damaged our new sheetrock and paint!
on August 18, 2021
Posted by: KRideout
from Maine
Gender:Female
Hung up very lightweight baskets on our wall, not even 1lb! And these left tears in our sheetrock! So unimpressed! I now have to speckle and repaint! I would have preferred a tiny nail hole vs these huge marks!
No, I would not recommend this to a friend.
Response from command.comBy Command, PACE Social Team, August 20, 2021
Thank you for leaving your review and providing photos! We are sorry that you are having troubles with our product. Not what we would expect when strip are separated from each other. We do not recommend folding our Picture Hanging Strips over, it will comprise the way that the product performs. Then jumping ahead to steps 5 & 6 and with folded strips, these steps will not be able to be completed. We also do not recommend cutting any of our adhesive products, as our strips need that rounded tab to stretch 10-15" for clean removal. This product has been tested for hanging framed items and would not be able to recommend using for hanging baskets. However, if you need help with a recommendation or removing other products, please do not try to remove, connect with our team so we may offer some possible other solutions. Our team is available M-F 8:00am-4:30pm CT and reference this #26124224 by chat www.command.com or by phone 800-934-7355.
Written by a customer while visiting command.com