Customer reviews from command.com
Command - Large Hanging Strips, 15 lb., 12/Pack - White
Average customer rating
3.9
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
782
4 Stars
70
3 Stars
26
2 Stars
34
1 Star
265
68%of customers recommend this product.
(
553 out of
811)
Customer Reviews for Command - Large Hanging Strips, 15 lb., 12/Pack - White
Customer Rating
1
Horrible
on June 30, 2016
Posted by: Jessihess
from Leicester, NC, United States
Gender:Female
I followed the directions exactly! It wasn't rocket science after all and I always read everything prior to use (it's the military in me.) upon removal, they not only removed my paint, but my drywall as well! I'm very upset, and my husband will be furious when he gets home. This is going cost more than the strips to fix and it's a new house.
No, I would not recommend this to a friend.
Response from command.comBy Social Engagement , Command™ Brand, July 5, 2016
Thanks for taking the time to share your review of our Command™ Large Picture Hanging Strips. We're so sorry for the trouble. For all damages, we ask that you contact our team directly at 1.800.934.7355. We can discuss your experience and offer resolution options. Thank you!
Written by a customer while visiting command.com
Customer Rating
1
Simply Don't Work/Will Break your Frames
on July 28, 2016
Posted by: AmandaF0618
from Philadelphia, PA, United States
Gender:Female
My husband and I just moved, so have been in the process of decorating our new home. I have always been hesitant to use these products for fear of falling frames, but I thought since we had so many frames to hang that we would give them a try rather than pounding a ton of nail holes into our walls. I started with smaller to medium size frames (5×7, 8x10, etc) and to date they have held well with small and medium sized strips. It's been several weeks since we've hung them. We then decided to use the large strips to hang a couple more expensive 19x23 frames - well under the recommended size and weight capacities. After only a couple weeks the first of the frames fell and not only completely busted the frame but damaged the chair rail on the wall as the frame fell. We followed the instructions completely, so will not be using this product again for anything larger than an 8x10 or any other frame we are fond of. I would not recommend to anyone and will be returning to traditional picture hangers immediately.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, August 2, 2016
We're very sorry to hear of your experience as it is something we would not expect when instructions and weight limits are followed. Please know we will be sending you a direct e-mail to assist. For any customer experiencing trouble we would ask they please contact our team at 1.800.934.7355 M-F 8am-5pm CT. Thanks for taking the time to leave your review.
Written by a customer while visiting command.com
Customer Rating
1
on July 28, 2016
Posted by: RhondaH
from Williamsville, NY, United States
Gender:Female
I tried to use the command strips to hang my beauty vanity lights on the sides of my mirror....i bought the ones that support up to 16 lbs...the vanity bars are very light ...the wall is lightly textured matte paint and 6 times the bars fell off....so not this does NOT work on textured walls period !
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, August 2, 2016
Thank you for taking the time to leave your review. Please know we will be sending you a direct e-mail offering assistance. Our foam strips should conform to light/medium texture when weight limits and instructions are followed. If this is not the case we would ask customers reach out to our team for assistance at 1.800.934.7355 M-F 8am-5pm CT. Thanks again.
Written by a customer while visiting command.com
Customer Rating
1
Terrible
on August 25, 2016
Posted by: teca
Ripped apart my posters when I attempted to remove them. I had to end up leaving the horrible things on to keep my posters intact.
No, I would not recommend this to a friend.
Response from command.comBy Social Engagement , Command™ Brand, August 29, 2016
Thanks for sharing your review of our Command™ Large Picture Hanging Strips. We sincerely apologize that you've had this kind of experience. For all damages, we ask that you connect with us directly at 1.800.934.7355, Monday-Friday, 8am-5pm CT so we can assist. We've also sent an email directly with this info. Thank you!
Written by a customer while visiting command.com
Customer Rating
5
Great.
on September 23, 2016
Posted by: Cookee
from California, United States
Gender:Female
I have had no problem with the pics in the house. I would like to hang small tiles on stucco outside. Will they withstand some rain?
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Does not work
on November 29, 2016
Posted by: Paul
from Virginia, United States
They do not stick to dry wall. Better off with picture hanging hardware. Does not work
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 1, 2016
Our product should be ideal for drywall when weight limits and instructions are followed so we're unsure why this may have happened. Please know we will be sending you a direct e-mail in order to assist. For any customer with quality concerns please call our team at 1.800.934.7355 M-F 8am-5pm CT so our team can assist. Thank you.
Written by a customer while visiting command.com
Customer Rating
1
Took the paint off the wall...
on December 4, 2016
Posted by: Disappointed Framer
from New Hampshire
Gender:Male
Hung up a picture from two strips (within the weight limit), and within 24 hours the paint had separated from the wall on one side, so the picture sagged to that side. To its credit, the strip on the other side kept the picture from crashing to the floor until I could remove the picture.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 9, 2016
We're sorry to hear this as it is not something we would expect. For any customer having quality concerns we'd like to assist. Please connect with our team at 1.800.934.7355 M-F 8am-5pm CT. We can gather some additional specifics and let you know how we can help. Thank you for taking the time to leave your review, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
Doesn't work
on December 4, 2016
Posted by: Crystaluk
from England
Gender:Female
Sticks to the wall for a few seconds then picture lands up on the floor
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 9, 2016
We're sorry to hear this as it is not something we would expect. Each set of strips should hold up to 4 lbs and you can use up to 4 sets for a total of 16 lbs. For any customer having quality concerns we'd like to assist. Please connect with our team at 1.800.934.7355 M-F 8am-5pm CT. We can gather some additional specifics and let you know how we can help. Thank you for taking the time to leave your review, and we look forward to your call.
Written by a customer while visiting command.com