Customer reviews from Staples
Staples - 24-Sheet Cross-Cut Multi-Media Shredder - Black
Average customer rating
4.2
(1,121 Reviews)
Rating breakdown 1,121 reviews
5 Stars
693
4 Stars
196
3 Stars
80
2 Stars
40
1 Star
112
85%of customers recommend this product.
(
109 out of
128)
Customer Reviews for Staples - 24-Sheet Cross-Cut Multi-Media Shredder - Black
Posted by: HEIDI E.
Verified Purchase:Yes
Broke after 3 months with just medium to light usage
Response from StaplesBy June 26, 2025
Hi Heidi I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: THERESA K.
Verified Purchase:Yes
Our new shredder is so quiet. It does a great job of dicing the paper.
Written by a customer while visiting Staples
Posted by: RUTHANN R.
Verified Purchase:Yes
delivered on time much quieter than my previous shredder.
Written by a customer while visiting Staples
Posted by: BarBQLuvR
Verified Purchase:Yes
What makes this shredder an outstanding purchase is Staples’s fantastic product support. Our first iteration of the shredder was noisy - it sounded like a jet plane taking off. After a week I called Staples Product Support. I got a real person immediately - not an awful voice response or AI system. I told the associate my problem. She asked for some information and told me what information that she needed. I sent it promptly. And then what was unbelievable was that a replacement shredder arrived the next day. It has been a long time since I have had such service. The replacement is quieter (not quiet) shreds well and has worked flawlessly thus far. It is a great value for an 8-sheet shredder. It has a year warranty.
Written by a customer while visiting Staples
Posted by: ROBERT H.
Verified Purchase:Yes
It looks good and performs as it should.
Written by a customer while visiting Staples
Posted by: HERTHA P.
Verified Purchase:Yes
The shredder did not work and I returned it.
Written by a customer while visiting Staples
Posted by: J.M.
Verified Purchase:Yes
I don't recall the price of my old shredder put the overall quality of this new machine is far superior! And certainly weell worth the money.
Written by a customer while visiting Staples
Posted by: TAMRA P.
Verified Purchase:Yes
Brand new out of the box. Shredded a few sheets of paper and then it just quit. won't feed. Did all the trouble shooting possible (there isn't much because it's a simple machine). Will be returning. I'm open to an exchange we'll see
Written by a customer while visiting Staples