Customer reviews from Staples
Staples - 24-Sheet Cross-Cut Multi-Media Shredder - Black
Average customer rating
4.2
(1,094 Reviews)
Rating breakdown 1,094 reviews
5 Stars
677
4 Stars
194
3 Stars
77
2 Stars
37
1 Star
109
85%of customers recommend this product.
(
94 out of
110)
Customer Reviews for Staples - 24-Sheet Cross-Cut Multi-Media Shredder - Black
Posted by: BarBQLuvR
Verified Purchase:Yes
What makes this shredder an outstanding purchase is Staples’s fantastic product support. Our first iteration of the shredder was noisy - it sounded like a jet plane taking off. After a week I called Staples Product Support. I got a real person immediately - not an awful voice response or AI system. I told the associate my problem. She asked for some information and told me what information that she needed. I sent it promptly. And then what was unbelievable was that a replacement shredder arrived the next day. It has been a long time since I have had such service. The replacement is quieter (not quiet) shreds well and has worked flawlessly thus far. It is a great value for an 8-sheet shredder. It has a year warranty.
Written by a customer while visiting Staples
Posted by: ROBERT H.
Verified Purchase:Yes
It looks good and performs as it should.
Written by a customer while visiting Staples
Posted by: HERTHA P.
Verified Purchase:Yes
The shredder did not work and I returned it.
Written by a customer while visiting Staples
Posted by: J.M.
Verified Purchase:Yes
I don't recall the price of my old shredder put the overall quality of this new machine is far superior! And certainly weell worth the money.
Written by a customer while visiting Staples
Posted by: TAMRA P.
Verified Purchase:Yes
Brand new out of the box. Shredded a few sheets of paper and then it just quit. won't feed. Did all the trouble shooting possible (there isn't much because it's a simple machine). Will be returning. I'm open to an exchange we'll see
Written by a customer while visiting Staples
Posted by: CAROL B.
Verified Purchase:Yes
It would clog before the 7 min run time was up. Also could only do 2 to 4 sheets of paper not the 12 as advertised. It's great if you only do a few sheets in 30 min. The clogging was the most annoying part.
Response from StaplesBy June 19, 2025
Hi Carol Thanks for reaching out to us. I regret to hear that you received a defective item with your recent purchase. To return or replace this item please visit your local store. https://stores.staples.com/search ^MS
Written by a customer while visiting Staples
Posted by: LISA J.
Verified Purchase:Yes
The shredder came broken the top of the basket was broken.The Shredder was received 5/26/25 since my mom takes care of her mom who is very ill. so she was not able to return it within the 14 day window. But the girl at the store on 125th street refuse to take it back. So now we are stuck with a broken shredder. And all she could say was you should have gotten the insurance. Not acceptable and not a good way of doing business. She could have offer to send a replacement since they don't sell it in the store.
Response from StaplesBy June 19, 2025
Hi Lisa I regret to hear this happened and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance. The hours of operation are Monday to Friday 9AM to 8PM EST. ^MS
Written by a customer while visiting Staples
Posted by: CHRIS
from Westbury
Verified Purchase:Yes
It does exactly what I need it to do
Written by a customer while visiting Staples