Customer reviews from command.com
Command - Medium Terrace Hooks, 3 lb., Slate, 2/Pack - Gray
Average customer rating
3.7
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
25
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
11
50%of customers recommend this product.
(
9 out of
18)
Customer Reviews for Command - Medium Terrace Hooks, 3 lb., Slate, 2/Pack - Gray
Customer Rating
1
Does not Stick
on November 28, 2016
Posted by: CatMeow
from Evansville, IN, United States
Gender:Female
I hung three of these on my front door (fiberglass craftsman door). Followed instructions to the letter. It was 58 degrees outside and none of them would stick. I went through 6 of the sticky tabs and the hooks fell off within seconds of hanging my decoration, which is a costly waste. Last year, they stuck just fine. The quality is going down. Very disappointing to spend good money to get a product that won't work as advertised.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 1, 2016
That is disappointing and for any customer who has quality concerns we'd ask they contact our team for help at 1.800.934.7355 M-F 8am-5pm CT. Please know we will be sending you a direct e-mail offering assistance. Thanks for leaving your review, and keep an eye out for our message so we can assist.
Written by a customer while visiting command.com
Customer Rating
2
It won't stick :(
on September 18, 2016
Posted by: Whit99
Gender:Female
[This review was collected as part of a promotion.] I recently bought these for a very light weight fall decoration. I cannot get it to stick to my vinyl siding at all. So I tried another surface with a new tab and still nothing.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, September 19, 2016
Thank you for taking the time to leave your review. We're sorry to hear of your experience and we'll be sending you a direct e-mail to assist. For any customer having trouble please connect with our team by calling 1.800.934.7355 M-F 8am-5pm CT. Thanks again!
Written by a customer while visiting command.com
Customer Rating
1
Terrible
on December 3, 2015
Posted by: Mst39
from Clarksburg, MD, United States
Gender:Female
These simply do not work as advertised. They cannot withstand cold weather (and it's not even that cold yet). I put up some wreaths a week ago making sure to follow the instructions and every single day one or more end up on the ground. These are not inexpensive either. Totally disappointed!
No, I would not recommend this to a friend.
Response from command.comBy Anonymous, Command™ Brand, December 4, 2015
Thank you for taking the time to share your feedback on our Command™ Outdoor Medium Slate Terrace Hooks. We apologize for the frustration here. We've passed along your comments to our development team, but our tech team would like to hear more from you in order to provide possible reasoning or resolutions for your experience. If you're interested in discussing this further, please call us directly at 800.934.7355 and mention case number 6333889. We've also sent this information directly via email. Thanks!
Written by a customer while visiting command.com
Customer Rating
1
on August 25, 2015
Posted by: dkf246
from Great Bend, PA
Gender:Female
Bought this at Christmas time to put lights/garland up outside around my front door. The hooks would not stay up on my metal wrapped door molding. I was very disappointed.
Response from command.comBy Anonymous, Command™ Brand, August 30, 2015
We wanted to thank you for taking the time to leave your review on our Command™ Outdoor Medium Slate Terrace Hooks Review. If all application instructions were followed and your door is a smooth and sealed surface, we'd expect the hooks to hold. We'd like to make this right and we've emailed you directly with a solution. In the meantime, feel free to reach out to our team directly at 800.934.7355 and reference case number 6230907. Thanks!
Written by a customer while visiting command.com
Customer Rating
5
Looks Great!
on February 8, 2015
Posted by: Chicadee
from Arkansas, United States
Gender:Female
Using under a covered patio to hang decor from Vinyl Siding. So far its holding up to the weather elements well.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
5
Still hanging
on December 28, 2014
Posted by: Corgimom
from Ballston Lake, NY
Gender:Female
I installed the medium slate terrace hooks on our glass storm door to hang our Christmas Wreath on Nov. 30th. It's still hanging and we have had no issues what so ever even though the door is has a southern exposure. I live in upstate NY so It's explorer to extremes in temperture as well
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
not for painted surfaces?
on December 8, 2014
Posted by: LCunning
from Cinnaminson, NJ, United States
Gender:Female
I have used several command products to hang up items indoors, so far no issues but this time I tried an outdoor product. I put one up only to have it there for less than 30 seconds and when I tried to remove it to reposition it due to the way the hook hangs it ripped the paint off of my new home! So upset!! I will not be using any command outdoor products and now I am cautious about which I use indoors and on what surfaces/
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, December 10, 2014
Thank you for posting your review. All of our hooks and strips once applied need to be stretched off the surface for clean removal, they do not allow repositioning once the strip is stuck. From your review we are unsure if you used the outdoor product inside or outside. Please know we will reach out to you directly for further assistance.
Written by a customer while visiting command.com
Customer Rating
5
Command™ Outdoor Medium Slate Terrace Hooks
on December 4, 2014
Posted by: Javalee
from Placerville, CA, United States
Gender:Female
I used this product to hang some artwork outside last spring. So far so good. No problems with the hooks at all. LOVE
I would recommend this to a friend!
Written by a customer while visiting command.com