Customer reviews from command.com
Command - Medium Terrace Hooks, 3 lb., Slate, 2/Pack (17086S-AWES) - Gray
Average customer rating
3.7
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
25
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
11
50%of customers recommend this product.
(
9 out of
18)
Customer Reviews for Command - Medium Terrace Hooks, 3 lb., Slate, 2/Pack (17086S-AWES) - Gray
Customer Rating
1
Terrible
on December 3, 2015
Posted by: Mst39
from Clarksburg, MD, United States
Gender:Female
These simply do not work as advertised. They cannot withstand cold weather (and it's not even that cold yet). I put up some wreaths a week ago making sure to follow the instructions and every single day one or more end up on the ground. These are not inexpensive either. Totally disappointed!
No, I would not recommend this to a friend.
Response from command.comBy Anonymous, Command™ Brand, December 4, 2015
Thank you for taking the time to share your feedback on our Command™ Outdoor Medium Slate Terrace Hooks. We apologize for the frustration here. We've passed along your comments to our development team, but our tech team would like to hear more from you in order to provide possible reasoning or resolutions for your experience. If you're interested in discussing this further, please call us directly at 800.934.7355 and mention case number 6333889. We've also sent this information directly via email. Thanks!
Written by a customer while visiting command.com
Customer Rating
1
Does not Stick
on November 28, 2016
Posted by: CatMeow
from Evansville, IN, United States
Gender:Female
I hung three of these on my front door (fiberglass craftsman door). Followed instructions to the letter. It was 58 degrees outside and none of them would stick. I went through 6 of the sticky tabs and the hooks fell off within seconds of hanging my decoration, which is a costly waste. Last year, they stuck just fine. The quality is going down. Very disappointing to spend good money to get a product that won't work as advertised.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, December 1, 2016
That is disappointing and for any customer who has quality concerns we'd ask they contact our team for help at 1.800.934.7355 M-F 8am-5pm CT. Please know we will be sending you a direct e-mail offering assistance. Thanks for leaving your review, and keep an eye out for our message so we can assist.
Written by a customer while visiting command.com
Customer Rating
1
Won't stick on siding ,
on July 2, 2017
Posted by: little dove
from Alberta, Canada
Gender:Female
Just bought yesterday , put on my siding so hold chicken wire against house .It WON"T EVEN STICK USED 2 of the sticky tape which is not even sticky . Horrible ,I will have to glue on .
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, July 5, 2017
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our 3M Canada team at 1-800-364-3577 Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
won't stick to siding
on July 6, 2019
Posted by: amncf
from north carolina
Gender:Female
I bought 3 different packages and tried each time following all directions and hints. I was only trying to hang a 1 lb. decorative item. After 3 purchases I give up a waste of money.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, July 8, 2019
Thank you for taking the time to leave your review. We are sorry to hear of the trouble! We would expect Command to bond to smooth sealed surfaces, that have been cleaned with water or rubbing alcohol. If you continue to have trouble, please connect with us at socialmedia@mmm.com, with reference to this interaction, so we may gather more details and help. Thank you!
Written by a customer while visiting command.com
Customer Rating
1
on August 25, 2015
Posted by: dkf246
from Great Bend, PA
Gender:Female
Bought this at Christmas time to put lights/garland up outside around my front door. The hooks would not stay up on my metal wrapped door molding. I was very disappointed.
Response from command.comBy Anonymous, Command™ Brand, August 30, 2015
We wanted to thank you for taking the time to leave your review on our Command™ Outdoor Medium Slate Terrace Hooks Review. If all application instructions were followed and your door is a smooth and sealed surface, we'd expect the hooks to hold. We'd like to make this right and we've emailed you directly with a solution. In the meantime, feel free to reach out to our team directly at 800.934.7355 and reference case number 6230907. Thanks!
Written by a customer while visiting command.com
Customer Rating
2
It won't stick :(
on September 18, 2016
Posted by: Whit99
Gender:Female
[This review was collected as part of a promotion.] I recently bought these for a very light weight fall decoration. I cannot get it to stick to my vinyl siding at all. So I tried another surface with a new tab and still nothing.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, September 19, 2016
Thank you for taking the time to leave your review. We're sorry to hear of your experience and we'll be sending you a direct e-mail to assist. For any customer having trouble please connect with our team by calling 1.800.934.7355 M-F 8am-5pm CT. Thanks again!
Written by a customer while visiting command.com
Customer Rating
5
Still sticking
on December 8, 2017
Posted by: jnetr
Gender:Female
[This review was collected as part of a promotion.] I'm using 2 of these to hang 2 Christmas wreaths on the outsides of my windows. They've already survived rain and some very heavy winds. I have them adhered to the metal frames, not the glass. I cleaned the area well with alcohol 1st and made sure I waited at least an hour before putting any weight on them. As long as the strips used are the ones labeled for outdoors, these stay up. I used them last Christmas also, and they never fell. I'm using the larger version on my front door, and it has adhered continuously for over a year. I change the wreath on the door seasonally, and that hook stays put. My only 2 complaint: the outdoor refill strips are hard to find.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Outdoor use strips did not stick on vinyl
on June 26, 2018
Posted by: Ohio girl
from Dayton area
Followed directions to clean with alcohol and timed it so I did not reattach hook until the next day- almost 24 hours. Adhesive slid right off the siding. Disappointed.
No, I would not recommend this to a friend.
Response from command.comBy Command, Social Care, June 27, 2018
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-934-7355 Mon-Fri 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com