Customer reviews from Dymo.com
DYMO - Organizer Express Pro Industrial Portable Handheld Label Maker, Up to 0.38"W Label Size - Black/White
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
16
4 Stars
13
3 Stars
3
2 Stars
2
1 Star
13
21%of customers recommend this product.
(
3 out of
14)
Customer Reviews for DYMO - Organizer Express Pro Industrial Portable Handheld Label Maker, Up to 0.38"W Label Size - Black/White
Customer Rating
1
Broke wIthin first week of use
on August 6, 2024
Posted by: Mega
Used 5x and broken. Replacement cartridges won’t function now either.
Response from Dymo.comBy DYMO NA, August 7, 2024
Hello.
We sincerely apologize for the inconvenience that this has caused, and we appreciate you providing us with feedback.
We recommend correctly aligning the character wheel by removing the tape from the device, holding the top wheel, and rotating the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience that this has caused, and we appreciate you providing us with feedback.
We recommend correctly aligning the character wheel by removing the tape from the device, holding the top wheel, and rotating the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Broke too quickly - low quality
on January 22, 2025
Posted by: Labelmaker1
It broke before the first role tape was complete. It is low quality. Its too bad it ended up in a landfill so quickly.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, January 24, 2025
Hello.
We sincerely apologize for the disappointing experience you’ve had with our product. Your feedback is incredibly valuable, and we are sorry that the quality did not meet your expectations.
Please know that we strive to ensure every product we offer is durable and reliable, and we regret that this was not your experience. We recommend correctly aligning the character wheel to fix this. Remove the tape from the device, hold the top wheel, and rotate the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the disappointing experience you’ve had with our product. Your feedback is incredibly valuable, and we are sorry that the quality did not meet your expectations.
Please know that we strive to ensure every product we offer is durable and reliable, and we regret that this was not your experience. We recommend correctly aligning the character wheel to fix this. Remove the tape from the device, hold the top wheel, and rotate the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
4
Definite must have
on February 26, 2025
Posted by: amandaf534_8680
[This review was collected as part of a promotion.] Very durable product! It can be used to produce many different products. The fact that it’s portable makes use so much easier and convenient as well
Written by a customer while visiting influenster.com
Customer Rating
5
on March 1, 2025
Posted by: HarrisAthsk8
Excellent and smart machine only please try to make more clear the details in the manual
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
4
Really easy to use
on March 4, 2025
Posted by: rocior51_2050
[This review was collected as part of a promotion.] The label maker itself is really easy to use and it’s pretty precise. The only issue I have is that it does seem that some letters you have to put a bit more pressure when using them. If not, they’ll barely show up like you can see the picture for the E. Apart from that, it’s very small and easy to take around so you don’t have to worry about it being too clunky and big and it stays on pretty well on anywhere you put it.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it
on March 5, 2025
Posted by: tameraa4_9527
[This review was collected as part of a promotion.] I was provided the DYMO organizer express pro embosser in exchange for my honest review. I love it. We just had a new shop built and will be using it to label storage boxes in it. Right now, my granddaughter is labeling her things. It's very popular. It fits in the hand great. You do have to grip the handle hard to get the inprint and cut. It came with three rolls of labels. I'm not sure how long they will last with a 12 year old. I'm very happy with it it and highly recommend it.
Written by a customer while visiting influenster.com
Customer Rating
5
Great!
on March 5, 2025
Posted by: scarletn6_5059
[This review was collected as part of a promotion.] I love this! It’s very easy to use and learn. It is portable and is very durable. I like the way it works perfectly. I would purchase this myself if I need it.
Written by a customer while visiting influenster.com
Customer Rating
5
So easy to use
on March 5, 2025
Posted by: liaanet_4975
[This review was collected as part of a promotion.] This is pretty cool. I like that is not flimsy paper so it’s durable! It’s very lightweight as well, easy to store anywhere and just grab to create small labels.
Written by a customer while visiting influenster.com