Customer reviews from Dymo.com
DYMO - Organizer Express Pro Industrial Portable Handheld Label Maker, Up to 0.38"W Label Size - Black/White
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
16
4 Stars
13
3 Stars
3
2 Stars
2
1 Star
13
21%of customers recommend this product.
(
3 out of
14)
Customer Reviews for DYMO - Organizer Express Pro Industrial Portable Handheld Label Maker, Up to 0.38"W Label Size - Black/White
Customer Rating
5
Simple & Effective
on April 4, 2023
Posted by: Manray5
from Salt Lake City, UT
It works great. Very easy to use. Adhesive backing works best when you first clean the surface you plan to stick the label to with an alcohol wipe or rubbing alcohol/rag.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
I literally make labels for everything -- love it
on July 29, 2023
Posted by: tunab
I love this thing. It is tiny, practical, and it works very well. I organized my entire pantry. I came here because I was having trouble with it after I changed the tape, and found a very simple solution: to align both wheels. I realized that most reviews are complaints from people who wrote their reviews before looking for solutions. And so I wanted to say that I love this thing.
Written by a customer while visiting Dymo.com
Customer Rating
1
Disappointed
on July 25, 2023
Posted by: Mike0207
from Bournemouth UK
After little use the embossing has stopped working. Judging by other reviews it is surprising this tool is still being sold. Very disappointing because when it worked, the labels were fine.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bianca, DYMO, July 26, 2023
Hello.
We sincerely apologize for the inconvenience that this has caused. We appreciate you providing us with feedback. We recommend correctly aligning the character wheel to fix this. Remove the tape from the device, hold the top wheel, and rotate the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience that this has caused. We appreciate you providing us with feedback. We recommend correctly aligning the character wheel to fix this. Remove the tape from the device, hold the top wheel, and rotate the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
used once and already broken
on November 16, 2021
Posted by: LaMe
from Switzerland
I used this one and it already is broken. Such a disappointment. Cheaply made plastic.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, November 17, 2021
Hello, this is Kasia from DYMO Consumer Care. I am very sorry that you have experienced issues with our product. If you are still having issues with your embossing label maker, please do not hesitate to give our technical support team a call at +41 446545919 Monday to Friday, as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
2
I can't get it to cut the tape.
on December 27, 2022
Posted by: Noone
from Logan Utah
I just bought this today. It seems like a pretty simple machine to work. I've had them before. It prints onto the tape fine and the tape advances, but I can't get it to actually cut the tape. I presume there's a razor cutter inside and to cut the tape, you just have to squeeze the handle harder but I do that and it just does not cut the tape at all.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, December 30, 2022
Hello.
We apologize for the issues you are facing. Please make sure the two wheels are properly aligned as shown quick guide provided along with the device, in order to make this printer to emboss and cut those two wheels should be aligned properly. However, we value your feedback to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the issues you are facing. Please make sure the two wheels are properly aligned as shown quick guide provided along with the device, in order to make this printer to emboss and cut those two wheels should be aligned properly. However, we value your feedback to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Didn't even work once
on August 24, 2022
Posted by: Krystal
from Ohio
Just recieved today and all of the letters are bunched up. Do not recommend buying.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 29, 2022
Hello.
We apologize for the issues you are facing. Please make sure the two wheels are properly aligned as shown quick guide provided along with the device, in order to make this printer to emboss and cut those two wheels should be aligned properly. However, we value your feedback to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the issues you are facing. Please make sure the two wheels are properly aligned as shown quick guide provided along with the device, in order to make this printer to emboss and cut those two wheels should be aligned properly. However, we value your feedback to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Tried 2 - Neither work!
on March 11, 2023
Posted by: RefundPlease
This is the 2nd one of these I got. Had to return the 1st one since it didn't work and now the 2nd one doesn't work at all either. Nothing happens when the handle is squeezed to get an imprint. The tape is advanced with no letters, #s or symbols are chosen. I would like a refund now.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, March 14, 2023
Hello.
We sincerely apologize for the inconvenience caused. If you are experiencing issues with embossing or cutting, it may be due to the character wheel alignment. To resolve these issues, remove any tape currently inserted, holding the top wheel of the device, turn the bottom wheel until the center of the cutter on the top aligns with the wide plastic block of the bottom wheel.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care.
We sincerely apologize for the inconvenience caused. If you are experiencing issues with embossing or cutting, it may be due to the character wheel alignment. To resolve these issues, remove any tape currently inserted, holding the top wheel of the device, turn the bottom wheel until the center of the cutter on the top aligns with the wide plastic block of the bottom wheel.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care.
Written by a customer while visiting Dymo.com
Customer Rating
1
broken after used once
on January 6, 2022
Posted by: sbi007
very cheap quality, worked for 1 day and 5 labels. disappointing.
Response from Dymo.comBy Vernie, DYMO, January 7, 2022
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the Organizer XPress Pro. We sincerely apologize our products have not met your expectations. All our embossing units like the Organizer XPress Pro have a 1-year warranty (based on date of purchase on the receipt) wherein we can replace your product free of charge. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com