Customer reviews from Dymo.com
DYMO - Organizer Express Pro Industrial Portable Handheld Label Maker, Up to 0.38"W Label Size - Black/White
Average customer rating
3.4
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
16
4 Stars
13
3 Stars
3
2 Stars
2
1 Star
13
21%of customers recommend this product.
(
3 out of
14)
Customer Reviews for DYMO - Organizer Express Pro Industrial Portable Handheld Label Maker, Up to 0.38"W Label Size - Black/White
Customer Rating
1
Do Not Recommend
on August 16, 2022
Posted by: JJH330
from San Francisco, CA
I just bought this today and it is already broken. It worked for 1 label and now will no longer imprint any characters or cut the label.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 19, 2022
Hello,
I apologize for the inconvenience caused. we always expect to give best products and we failed in your case. This printer do not cut or emboss when both the wheels are misaligned. Please make sure the two wheels are properly aligned as shown in the user guided provided with the device. However, you feedback is highly valuable to us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
I apologize for the inconvenience caused. we always expect to give best products and we failed in your case. This printer do not cut or emboss when both the wheels are misaligned. Please make sure the two wheels are properly aligned as shown in the user guided provided with the device. However, you feedback is highly valuable to us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
The tape is veeery bad
on May 5, 2023
Posted by: Sanni
from Finland
The tape is the worst ever. It does not sitck to anything, so I wouldn’t waste my money on this
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, May 5, 2023
Hi Sanni.
We sincerely apologize for the inconvenience caused by our product. Kindly reach out to us directly so that we can help rectify this issue.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product. Kindly reach out to us directly so that we can help rectify this issue.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Nearly useless. Inferior craftsmanship/design.
on October 26, 2023
Posted by: WillieTheMac
Cheap piece of junk. Only lasts a few uses. This is my second one and I still haven't gotten through a single tape cartridge. These things jam up, refuse to create letters or cut the tape. Screws too tight (glued in?) to remove/repair. DO BETTER!
Response from Dymo.comBy DYMO NA, October 27, 2023
Hello.
We sincerely apologize for the inconvenience caused.
If you are experiencing issues with embossing or cutting, it may be due to the character wheel alignment.
To resolve these issues, it is likely that the character wheel alignment needs to be adjusted. Please follow the steps below to align the wheels:
1. Remove any tape currently inserted into the device.
2. Hold the top wheel of the device and turn the bottom wheel until the center of the cutter in the top aligns with the wide plastic block on the bottom wheel. You should hear a clicking sound when the wheels are aligned correctly.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
If you are experiencing issues with embossing or cutting, it may be due to the character wheel alignment.
To resolve these issues, it is likely that the character wheel alignment needs to be adjusted. Please follow the steps below to align the wheels:
1. Remove any tape currently inserted into the device.
2. Hold the top wheel of the device and turn the bottom wheel until the center of the cutter in the top aligns with the wide plastic block on the bottom wheel. You should hear a clicking sound when the wheels are aligned correctly.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
3
Great until it wasn't
on January 12, 2024
Posted by: Chris1
I got about three tapes worth of labels out of this before the cutter went out (Yes, I checked the alignment).
Response from Dymo.comBy DYMO NA, January 15, 2024
Hi Chris.
We sincerely apologize for this inconvenience and for letting you down. Kindly reach out to us directly so that we can help rectify this issue for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for this inconvenience and for letting you down. Kindly reach out to us directly so that we can help rectify this issue for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
on January 13, 2024
Posted by: Pam T
from Florida
We bought this to label mailboxes at our condo complex. The numbers are so small you can hardly make out what they are. There is no way to change the size?
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, January 15, 2024
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us, and please be aware that this information will be forwarded to the appropriate department for further review.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us, and please be aware that this information will be forwarded to the appropriate department for further review.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
Once a go-to office supply.....
on January 27, 2024
Posted by: theotherdavid
I own two. One doesn't advance the other only embosses select characters. Average life not even one roll of tape. Now stuck with ten rolls of pressure tape because of planned big job. Organizer Express isn't listed on the Resources & Guides page. Oh well
Response from Dymo.comBy DYMO NA, January 29, 2024
Hi David.
We sincerely apologize for the inconvenience caused by our product and for letting you down.
To resolve this issue, it is likely that the character wheel alignment needs to be adjusted. Please follow the steps below to align the wheels:
1. Remove any tape currently inserted into the device.
2. Hold the top wheel of the device and turn the bottom wheel until the center of the cutter in the top aligns with the wide plastic block on the bottom wheel. You should hear a clicking sound when the wheels are aligned correctly.
Please note that in Resources and Guides the Organizer Express is listed as Omega.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product and for letting you down.
To resolve this issue, it is likely that the character wheel alignment needs to be adjusted. Please follow the steps below to align the wheels:
1. Remove any tape currently inserted into the device.
2. Hold the top wheel of the device and turn the bottom wheel until the center of the cutter in the top aligns with the wide plastic block on the bottom wheel. You should hear a clicking sound when the wheels are aligned correctly.
Please note that in Resources and Guides the Organizer Express is listed as Omega.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Terribly made product
on March 24, 2024
Posted by: nealsk
from New York, NY
Everything was working "fine" (some minor hiccups) until recently where the wheel no longer spins. Even taking it apart to follow some helpful youtube instructions I realized that the plastic wheel is made in such a way where it will always get stuck. COMPLETE WASTE OF MONEY!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, March 27, 2024
Hello.
We sincerely apologize for the inconvenience that this has caused.
We appreciate you providing us with feedback. We recommend correctly aligning the character wheel to fix this.
Remove the tape from the device, hold the top wheel, and rotate the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience that this has caused.
We appreciate you providing us with feedback. We recommend correctly aligning the character wheel to fix this.
Remove the tape from the device, hold the top wheel, and rotate the lower wheel until the wide plastic block on the bottom wheel and the center of the cutter in the top wheel are in line. When the wheels are in alignment, you will hear a clicking sound.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Amazing!
on April 13, 2024
Posted by: Anonymous
from Chicago
Amazing! It works so well and I've been using for over 2 years and still works great!
I would recommend this to a friend!
Written by a customer while visiting Dymo.com