Replacement cleaner bottle will not fit in device.
on November 29, 2023
Posted by: CorieB
The product worked for the first time, until we needed to replace the liquid. The genuine replacement bottle will not click into place.
Response from swiffer.comBy Customer Care, December 11, 2023
We're sorry you had this experience with your Swiffer PowerMop, CorieB. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. Check the silicone cap. If the cap is bulging, follow these troubleshooting steps:
* Attempt to unscrew/rotate the cap counterclockwise by 180 degrees or half a rotation. * After this step, tilt the bottle on its side for 2-3 seconds to check for liquid leakage. * If there is no leakage, insert the bottle into the device. * If there is leakage, move the bottle upright, screw it back on 180 degrees or rotate clockwise to reclose. Retry the insertion into the device.
If this procedure doesn't work, please call us at (800) 742-9220 Monday through Friday, from 9 AM to 6 PM EST.
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