Customer reviews from swiffer.com
Swiffer - PowerMop 5.3" Mop Pad and Floor Cleaning Solution Kit - White/Purple
Average customer rating
4.7
(306 Reviews)
Rating breakdown 306 reviews
5 Stars
249
4 Stars
35
3 Stars
14
2 Stars
2
1 Star
6
94%of customers recommend this product.
(
243 out of
258)
Customer Reviews for Swiffer - PowerMop 5.3" Mop Pad and Floor Cleaning Solution Kit - White/Purple
Customer Rating
3
hard to open packing
on July 18, 2026
Posted by: badgirl
good product packGe seal to hard to open had to use a knofe to open
Response from swiffer.comBy Customer Care, July 21, 2026
HI there!! Thank you so much for taking the time to express your concern about this situation. We understand how frustrating it can be when a product packaging does not perform as expected. Please be assured that all our products undergo rigorous quality control processes before leaving our facilities. For that reason we would like to provide you the assistance that you deserve in this case for more direct and personalized assistance with this specific issue, we recommend contacting our Swiffer Customer Support at t 1-800-214-8734 . We will be more than glad to assist you on this matter. Have an amazing day!
Written by a customer while visiting swiffer.com
Customer Rating
4
This product works well, but is quite expensive
on July 14, 2026
Posted by: Yollie615
I love the product, but the pads are much too expensive.
No, I would not recommend this to a friend.
Written by a customer while visiting swiffer.com
Customer Rating
3
inadequate. Good but not great
on July 11, 2026
Posted by: Lin79
from Fresno, CA
We love the power mop but the cleaning solution does not clean as well as 409 even after power mopping the kitchen linoleum floor twice. For example, I can get a section of the floor totally clean after the two mopping's with light rubbing using a paper towel and 409.
I wish I could open up the cleaning fluid dispenser bottle and refill with 409.
I wish I could open up the cleaning fluid dispenser bottle and refill with 409.
I would recommend this to a friend!
Response from swiffer.comBy Customer Care, July 13, 2026
Hi! We're so sorry to hear that you found the Swiffer PowerMop Solution in Lavender to be inadequate for cleaning your kitchen linoleum floor, even after mopping twice. This is certainly not the cleaning performance we want you to experience, and we appreciate you bringing it to our attention. Please be assured that our products go through many quality checks to ensure they reach you and perform in perfect condition. We would really like to know more about your experience and the specific cleaning challenges you're facing. Please contact us at 1-800-742-9220, and our team will be more than happy to take your insights and assist you further. We wish you the best!
Written by a customer while visiting swiffer.com
Customer Rating
1
The new pads are awful and poorly made.
on June 16, 2026
Posted by: someotherjosh
I have severe OCD and use the Swiffer Power Mop almost every single day of the week. I’ve probably spent thousands if not tens of thousands on Swiffer products over the years.
They recently changed the pads to these new ones and the quality is TERRIBLE. An old pad used to last me 3 days and if I could push it, probably 4. It took me 2 new pads for a single clean of my apartment. The pads were falling apart as I was mopping, the strips were dangling and about to fall of the pad. Once I was done with little to no effort, the center part that holds all the individual strips, tore right off.
This may not seem like a big deal to the average person, but to someone who relies on this product for everyday use because of my mental health, this is major. I’m going to see if I can stock up on the old pads until I find a permanent replacement for this product in my life.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, June 17, 2026
Hello Josh! Thank you for sharing your experience with the new Swiffer PowerMop pads. We understand how important reliable and consistent cleaning products are, especially when they play a role in your daily routine and well-being.
Our PowerMop pads are designed to provide effective cleaning and typically last up to 500 square feet, depending on floor conditions. However, if the pads tear or fall apart during use, this is not the quality we expect, and we apologize for any inconvenience caused.
Please call us at (800) 742-9220 so we can assist you further and explore possible solutions.
Our PowerMop pads are designed to provide effective cleaning and typically last up to 500 square feet, depending on floor conditions. However, if the pads tear or fall apart during use, this is not the quality we expect, and we apologize for any inconvenience caused.
Please call us at (800) 742-9220 so we can assist you further and explore possible solutions.
Written by a customer while visiting swiffer.com
Customer Rating
2
Pads don’t stick to the mop.
on May 10, 2026
Posted by: ahenzel94
The pads do not stick to the mop properly. When I try to mop the pad comes off.
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, May 15, 2026
We're really sorry to hear you had this experience with our Swiffer PowerMop Refill Pads. It must upsetting that the pads are not sticking properly.
We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through.
Please check the bottom of the PowerMop mop head to see if it is dirty as sometimes if the mop head itself is dirty, the pads may not attach. Clean the mop head and try attaching again.
Try this method of attaching the pad: Spray solution, put the pad on the mop head, and pass the pad through the solution. The friction of the pad + solution on the floor will attach the pad to the mop head.
Please feel free to contact us at (800) 742-9220 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Swiffer.
We appreciate you providing us with this feedback, but this is definitely not the type of experience we want you to go through.
Please check the bottom of the PowerMop mop head to see if it is dirty as sometimes if the mop head itself is dirty, the pads may not attach. Clean the mop head and try attaching again.
Try this method of attaching the pad: Spray solution, put the pad on the mop head, and pass the pad through the solution. The friction of the pad + solution on the floor will attach the pad to the mop head.
Please feel free to contact us at (800) 742-9220 so we can learn more about this situation and take care of you. Your satisfaction is highly important for us at Swiffer.
Written by a customer while visiting swiffer.com
Customer Rating
1
A piece of garbage!
on April 17, 2026
Posted by: Dove
The pads do not stick to the mop! The whole thing is a piece of junk! A joke. Buy a box of pads and not a one sticks on the mop while using!
Response from swiffer.comBy Customer Care, April 20, 2026
We are truly sorry to hear that your Swiffer Power Mop Refill Pads did not stick to the mop head. Our products undergo many quality checks to minimize issues like this. We appreciate you bringing it to our attention, and we will share your feedback with our Quality Assurance team to help prevent this in the future. We will be more than glad to help you further with this issue, please contact us at (800) 742-9220. Have a nice day!
Written by a customer while visiting swiffer.com
Customer Rating
5
Great price
on April 8, 2026
Posted by: EliaS
This is an excellent product at a great price. One box lasts me over a month, and it cleans every corner of my house. Including places a regular mop can’t reach, leaving a wonderful scent and leaving the floor spotless.
Written by a customer while visiting influenster.com
Customer Rating
5
It’s a one and done kind of job using this product
on April 4, 2026
Posted by: MariD
These pads are are great because it makes cleaning very easy. You can see how much of the dirt you can’t see with the naked eye it picks up. Cleaning made easy.
Written by a customer while visiting influenster.com