Quality has changed - sides rip as you open the bag
on October 12, 2020
Posted by: Rebecca
from UT
I've never had problems with the Ziploc gallon size freezer bags until my last box. Over and over they have ripped down the side of the bag when I open it right out of the box. I hope they fix this issue.
These used to be the best bags. Now due to the grip feature they split when you try to open them after being frozen... they were awesome before. Now they are weak. Change them back.
No, I would not recommend this to a friend.
Response from ziploc.comBy ziplocuspwr, ziplocuspwr, April 20, 2022
So sorry to hear about your experience. Your feedback has been shared with the appropriate people as we work to provide the best quality products. So we can best assist, please reach out to us at 1-800-558-5252. We're available weekdays from 8 AM to 5 PM CT, and your reference number is 020068770A. - Elizabeth, SC Johnson Consumer Care
I've tried countless times to freeze soup in these bags. Full, half full, next to empty. They freeze and store fine. But if i try to defrost them in a bowl of cool water, they ALWAYS leak. Water gets in. Soup gets out. Every time. Very frustrating!!
No, I would not recommend this to a friend.
Response from ziploc.comBy ziplocuspwr, ziplocuspwr, April 20, 2022
Thank you for taking the time to bring this to our attention. We stand behind our products and always want our bags to be something you can count on. In hope you'll give us the chance to make things right, please give us a call at 1-800-558-5252 (weekdays from 8 AM to 5 PM CT) or write us anytime here: https://contact.scjbrands.com/en-us. Your reference number when contacting is 020183967A. - Skye, SC Johnson Consumer Care
Always purchased Ziploc because of zipper and quality of plastic. Plastic now thinner and zippers separate. Just froze bananas for banana bread and got out two bags to do more, and the zipper came off track!
No, I would not recommend this to a friend.
Response from ziploc.comBy ziplocuspwr, ziplocuspwr, April 20, 2022
Thank you for letting us know. Like you, we expect each bag to open and close with ease. As this wasn't the case, rest assured your experience has been shared with the rest of our team. We'd love the chance to help restore your confidence. So we can get in touch, please send us an email anytime here: https://contact.scjbrands.com/en-us and provide reference number: 020184000A, or we welcome you to reach us by phone at 1-800-558-5252 (weekdays from 8 AM to 5 PM CT). Your reference number when contacting is 019721518A. - Skye, SC Johnson Consumer Care
The side are failing in the whole box of one gallon bags and I hate wasting hard earned money. I hope they fix the quality control portion of their manufacturing.
No, I would not recommend this to a friend.
Response from ziploc.comBy ziplocuspwr, ziplocuspwr, April 20, 2022
I'm so sorry to hear of your experience. Please know this certainly isn't the quality we'd expect, so we'd appreciate the opportunity to help. When you have a moment to chat, please give us a call at 1-800-558-5252 (weekdays from 8 AM to 5 PM CT) and provide reference number: 020183978A. Or feel free to write us anytime here: https://contact.scjbrands.com/en-us. - Skye, SC Johnson Consumer Care
My daughter made chicken noodle and bean soup and we put it in these bags, total of 5 bags, about 2 helping each bag, so there weren't overfilled. Froze them and when I thawed each one in water, every one leak! They work great for solid items, jus not for liquid.
The last three boxes of these freezer bags I have purchased have been terrible. I don't even use them in the freezer. I use for leftovers and after opening and closing once or twice, the plastic tabs you use to open the zipper just rip off. I constantly have to cut these bags open. This is terrible after I have used this product for at least 30 years I'm sure. I can't believe you have ruined this product. Never again.
No, I would not recommend this to a friend.
Response from ziploc.comBy ziplocuspwr, ziplocuspwr, April 20, 2022
I'm so sorry to hear this has been happening. We expect our Easy Open Tabs to be durable and help the bag open without ripping. We value your loyalty to our Ziploc® products. As these bags do not meet our quality standards, we'd love to help make this right. When you have a moment please write us anytime here: https://contact.scjbrands.com/en-us/ and provide reference number: 019677461A. - Skye, SC Johnson Consumer Care
Your bags use to be good, if not great. Please go back to what you use to do? I camp a lot, go off-roading a lot, tale-gate a lot....Left overs in a bag and in the cooler.......WHY IS THE BAG FULL OF WATER WHEN i GET HOME? You are ruining my left overs. I fill the gallon bags full of ice. When I get to where I'm going, my food that I didn't want to get wet....is all wet...... YOUR BAGS LEAK!!!! ......WHY........?????? I'll have to try others I guess...........
No, I would not recommend this to a friend.
Response from ziploc.comBy ziplocuspwr, ziplocuspwr, April 20, 2022
Sorry to hear this. We'd like to learn more and help further, so when you have a chance, please give us a call at 1-800-558-5252. We're available weekdays from 8 AM to 6 PM CT, and your reference number is 019627051A.